IT Support Specialist

MONA ELKAMHAWY

IT SUPPORT SPECIALIST

CONTACT RESUME OBJECTIVE

To obtain a support specialist position in an IT company and apply my technical and service skills in providing prompt services to stakeholders for their hardware and software needs. Email: ****.*********@*****.***

Phone: 011-****-****

Address: 65 Moez Aldawlah Street,

Nasr city

Linkedin: linkedin.com/in/mona-

elkamhawy/

Problem solving

Leadership

Multitasking

Teamwork

Patience

Decision making

Analytical skills

Creativity

EDUCATION

Bachelor of Computer Science

Ain Shams University

2006 - 2010

Accumulated grade: good

EXPERIENCE

SKILLS

IT Support Specialist

Trillium- The Montessori House / March 2013 - Present

• Configure hardware, devices, and software to set up workstations for employees.

• Respond to support requests from end users and patiently walk individuals through basic troubleshooting tasks.

• Remove and replace malfunctioning components to correct hardware problems.

• Provide training and support on new programs.

• Explain technical information in clear terms to non-technical individuals to promote better understanding.

• Maintain computers, printers, cables, and other equipment.

• Establish network infrastructure and install network peripherals.

• Analyze and troubleshot network performance to drive efficiency.

• Plan implementation of network enhancements and upgrades.

• Assess system hardware and software and suggest modifications to reduce lag time and improve overall speed.

• Collaborate with vendors to locate replacement components and resolve advanced problems.

• Deal with suppliers and service providers.

• Develop strategies, yearly budget, and deployment plans to inform and influence management and stakeholders.

• Follow up on assets and document yearly inventory.

• Administrate email domains, monitor, and edit web content in domains and applications.

• Analyze and support issues of time attendance and access control system.

• Provide support to the reports of "Logitime" software.

• Analyze and troubleshot surveillance systems.

• Demonstrate professionalism and courtesy with working staff to resolve complaints, problems or respond to questions. TECHNICAL SKILLS

MCSA 2012

CCNA

Motion Graphics (Adobe After

Effects and Adobe Premiere)

HTML

SQL

Programming languages (C#

and C++)

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HOBBIES LANGUAGE SKILLS

Arabic: native proficiency

English: professional working proficiency

French: elementary proficiency

German: limited working proficiency

MORE INFORMATION

SOCIAL ACTIVITIES

Cross-fit

Weightlifting

Swimming

Crochet

Handicrafts

• Attended “Character Matters” workshop by Dr. Michele Borba.

• Worked on sound montage at Alkutub audio project for the blind using Adobe Audition.

• Active member at Alnebras project to write academic curriculum for the blind in Braille language.

• Presented the graduation project at Egyptian Engineering Day, 2010.

• HR head at Utopia (an annual school conference to teach soft skills to juniors), 2008.

• Member at Alborak association for social services, 2004. Date of birth: May, 1988

Marital status: single

Nationality: Egyptian

Contact this candidate