Manager Service

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Food and Beverage Manager with over ** years of experience in leading F&B teams to ensure high quality food and beverage service to guests. Applying proficiency in managing service aspects of all food and beverage assigned areas and events.

In Short – To provide a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations. Personnel Details Languages Residence address in Origin Country Full Name – Mandeep Singh English Mandeep Singh s/o Nirmal Singh Passport No. – J9982569 Punjabi Ward No 22, Vill Bhattian, Khanna,Ludhiana Born In – India Hindi PIN: 141401, Punjab, India

Date Of Birth – 01.05.1983

Civil Status – Married

Citizen of – India

EXPERTISE

F & B Service (Server) Expert to handle Multiple situations Bartender Expert to handle Multiple situations

F & B Service Operation Manager Expert to handle Multiple situations 2 P a g e

SKILLS

Have great verbal and written communication skills

Proactive

Possess excellent forecasting and budgeting skills

Work well with colleagues

Enjoy problem-solving

Have a good understanding of inventory management systems

Strong leadership skills

patience, personality and perseverance

Able to perform well in fast-paced environments

Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels

Ability to take initiative and resolve queries in a practical and positive manner

Passion for delivering exceptional guest service

Courteous and pleasant attitude towards guests and colleagues

Ability to work as part of a team

Good attention to detail

Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging environment with minimum supervision

Positive and flexible approach to work

Confident and outgoing personality

3 P a g e

PROFESSIONAL EXPERIENCE

2007 - 2010

Italiannies Bar & Restaurant

Bistro Italiana (TC) SDN. BHD.

The Curve, Mutiara Damansara, Petaling Jaya, Malaysia Designation- F&B service (waiter) Till 2009

Promoted to – Bartender (Served and gained multiple experiences in Bar service Till 2010) DUTIES AND RESPONSIBILITIES

Providing excellent wait service to ensure satisfaction

Taking customer orders and delivering food and beverages

Making menu recommendations, answering questions and sharing additional information with restaurant.

Greeting and serving customers

Collecting the bill

Effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly.

Assist in creating a warm and welcoming environment for our guests

Ensure that guests are seated and provided with menus promptly

Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times

Familiarize yourself with the menu and as much information about the food and beverage offering available in order to answer any questions to the guests

Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately

Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times

Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner

Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required

Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to operation manager

Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures

Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary

Assist in the set up and preparation, and provide service duties for functions as required

Support the kitchen staff as and when required and in accordance with hygiene and safety regulations

Ensure that all front of house and guest areas are well maintained at all times

Managed bar area including cocktail design and menu, inventory, regulation compliance, and high quality customer relationships to increase restaurant value.

Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to ensure high volume of daily and weekly sales.

4 P a g e

Produced and balanced daily and weekly sales reports to assess and coordinate staff, while subsequently improving organizational profit.

Advertised, marketed and recommended menu options to guest to increase guest satisfaction.

Communicated product knowledge to facilitate guest decision making. 2011 - 2015

Mandeep Resturant & Bar

Grilled chicken secret Pvt. Ltd.

Ludhiana, Punjab

Designation- Bartender Till 2012

Promoted to – F & B Operation Manager (Served and gained multiple experiences in team leading skills Till 2015) DUTIES AND RESPONSIBILITIES

Created a welcoming environment for visiting guest providing a memorable dining experience.

Maintained all sanitation procedures and food safety guidelines

Demonstrated flexibility in regard to work assignments and work schedule

Provided customer service which resulted in returning customers

Demonstrated leadership as a trainer to all new employees

Displayed communication skills through one on one contact with customers

Provided services of ingredient and combination suggestions along with a large team of privately hired bartenders from all over.

Kept clientele over years that created new opportunities in my professional modeling career, along with substantially increasing sales for the parent company who runs this privately owned business.

Still currently employed here.

Demonstrated ability to keep the bar organized, stocked and clean

Monitored cash registers and collected payments for drinks and food

Greeted and seated customers in a friendly manner

Helping guests choose the menu

Operated Aloha POS system, maintained clean and organized work station, maintained safety and sanitation standards.

Prepared documentation for cash fund accountability.

Responsible for training new employees.

Trained and managed other employees

Stocked and tracked inventory and supplies

Maintained a clean and organized work area

Followed safety, sanitation and legal policies for handling food and beverages

Developed excellent customer relations

Prepared orders in fast-paced environment

5 P a g e

Utilized knowledge of mixed beverages, specialty liquors and craft beers to serve customers and provide wait staff with well- prepared drinks in a timely fashion

Provided outstanding hospitality to customers to gain appreciation, satisfaction and return service

Created a welcoming and enjoyable experience ensuring customer satisfaction by maintaining a friendly, accommodating and positive attitude.

Exhibited pride by maintaining personal hygiene as well as providing a hygienic working environment

Opened and closed restaurant independently, restocked depleted items daily, signed checks to distributors, helped prepare for events

Legitimately cared and concerned for patrons by being a responsible bartender/server

Trained new wait staff and bartenders

Worked diligently to assist co-workers when necessary

As a key holder was accountable for opening and closing responsibilities.

Ensured the accuracy of inventory.

Assisted in product development.

Created marketing strategies, event planning and social and print media to increase sales 2015 - 2016

Social Bar & Restaurant

Social Bar & Restaurant SDN. BHD.

Selangor, Malaysia

Designation- Bar Manager Till 2016

DUTIES AND RESPONSIBILITIES

Served responsible service with my prior company experiences with dedication

Specific in stock handling and tracking

It was mixture of above jobs with less challenges 2016 – Currently Serving

Naughty Nuri’s

Central Ribs SDN. BHD.

Kuala Lumpur, Malaysia

Designation- Senior Bartender Till 2017

Promoted to – Supervisor Bar & Restaurant Till 2018 Promoted to – F & B Operation Manager (Continue serving from 2019 with highly skilled dedication) DUTIES AND RESPONSIBILITIES

Plan, forecast and execute food and beverage orders

Process customer complaints patiently

6 P a g e

Plan alternative recipes for customers with special dietary needs

Check food and beverage supplies and place orders when needed

Track and order shipments

Communicate and build strong relationships with vendors

Adhere to food, health and safety standards

Plan, hire, train, oversee and manage the members of staff

Oversee and supervise the welcoming of customers

Always strive towards an exceptional customer experience

X years of experience in managing food and beverage or similar role

Customer oriented approach

Excellent communication, interpersonal and leadership skills

Critical thinker and problem-solving skills

Team player

Good organizational and time-management skills

EDUCATION

2009 Diploma – Diploma in hotel and catering (PA6782) Lincoln College (Malaysia)

2001 Higher Secondary – 12th

Class

Punjab school Education Board

1998 Senior Secondary – Matriculation (10

th

Class)

Punjab school Education Board

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