Senior QA Analyst

Elena Diaguilevitch

***-** ********** ***** ******* M2R 2A8 647-***-**** ********@*****.***

Objective: A position in Software Quality Assurance

Professional Summary:

Over nine years of experience in Software Quality Assurance

Extensive experience in automation framework outlining and script coding

In-depth knowledge of Software Development Life Cycle (SDLC) and software testing methodologies, both Agile and Waterfall deliveries

Thorough knowledge of banking applications such as Customer information system, KYC, Savings and Chequing accounts, Investing Platform, AML, Term Lending System, Credit Adjudication Process, Scotia Debit and Credit cards, Loans, Mortgage and Life Insurance

Proficient in functional, negative, regression, system integration (SIT), acceptance (UAT), browser compatibility, performance testing and data validation testing

Solid expertise in automated testing tools QTP, UFT, WinRunner, LoadRunner and Agile testing

Familiarity with API testing using HP UFT, SOAP UI

Experience in Selenium WebDriver/ core Java, TestNG

Strong background in software for Financial Services

Excellent knowledge and working experience in writing test suites, test cases, test plans

Strong troubleshooting and diagnostic skills

Excellent communication and presentation skills, self-starter, quick learner, team player

Primary Skills:

Testing Tools: HP QTP, HP UFT12.5, Selenium WebDriver, HP QC and ALM 11.52 (Defect management), JIRA,VB Scripting, WinRunner, IBM Rational Robot, LoadRunner, SQA tools

Database: MS Access, MS SQL, Oracle

Systems: Microsoft Windows, Unix, Linux

Browsers: Google Chrome, Mozilla Firefox, Internet Explorer 7/8/9/11

Professional Experience:

Senior QA Analyst Ontario April 2018 – May 2019

American Express

Responsible for testing a Customer Service Application for a multinational organization including 21 countries/ four regions, testing Advance Cancellation/ Reinstatement of Basic Account with / without supplementary Cards.

Created Test Plans, Test Scripts for System Integration, Functional and Regression testing based on Business Requirements.

Gathered the test data from different teams and completed the testing.

Reviewed Functional, Design and Business requirement documents to prepare test scripts for positive and negative test cases.

Worked on multiple releases in the project parallel.

Automated the some of the test cases using UFT and reduced the manual testing effort and time by 20%.

Automated the offer setup process in Customer Treatment Tool, which allowed to create it in the system and reduced the process by 50%

Executed full cycle of product manual testing including SIT, Functional and Regression testing

Performed API testing for Customer Eligibility Checking

Logged and tracked defects in JIRA, worked closely with developers to investigate, troubleshoot, and verified fixes\defects

Collaborated with all teams within the agile environment.

Environment: Windows 10, SOUP UI, Confluence, Rally, JIRA, Share Point, UFT, Stub, Windows XP, .NET, Mainframes, Citrix.

QA Analyst May 2017-March 2018

Hauzd Inc. Panama City, Panama

Responsible for testing Web-Based Enterprise Solution application for a variety of products and services for real estate development companies and real estate marketing agencies where clients can register, create and control their interactive real estate presentations produced with Hauzd SaaS solution.

Automated regression and functional testing using Selenium WebDriver/Java core.

Designed Data Driven automation framework with POM (Page Object Model) using Selenium WebDriver, TestNG

Conditioned data for scripts execution in Excel to handle test cases under numerous set of data

Performed Defect Tracking & Management in JIRA

Performed full cycle of product manual testing including functional, regression, compatibility and acceptance testing

Environment: JIRA, Selenium WebDriver/ core Java, MS Office, Windows XP, 7,8,10, OSX, iOS, Android, Internet Explorer 8/11, Chrome, Safari, Edge

QA Analyst April 2014-April 2017

Scotiabank, Scarborough, Ontario

Analyzed, reviewed and provided feedback on high-level business requirements

Wrote SQL queries to test the application for data integrity and verified the contents of the data table.

Developed and executed test plans and test cases for different releases

Based on test scenarios, developed common function libraries, share object repositories and optimized configurations for HP UFT (Formerly QTP) using VB Script and ALM

Created Test Plans, Test Cases and Scripts for UAT, Functional and Regression testing

Developed automation frameworks that cover all banking applications

Executed and maintained test scripts used in automated testing of banking applications

Reviewed test results of scripts execution to determine each problem and investigated it by recording a problem log and advising functional testers

Worked closely with developers to investigate, troubleshoot, and verified fixes

Automated, modified, executed, debugged and analyzed test results using WinRunner, LoadRunner for performance testing

Performed an analysis of the impact of new releases on the existing scripts and updated automated regression packages as per applications changes.

Tested new technologies (operating systems, browsers, software) to ensure business acceptance, user acceptance and system integration using the automated tools

Data conditioning (new customers and accounts setup) for scripts execution in each QAT testing

Provided automation training to automation team and manual testers on site and offshore resources

Environment:UFT12.5, ALM 11.52,LoadRunner, JIRA, HP QC 10, IntraLink, SQL, MS Office, OS Windows XP, Windows 8.1,Internet Explorer 8/11

QA Analyst July 2013 to January 2014

Acctax Business Services Inc. Ontario

Test Acctax web site; create test cases and scripts based on Business Requirements

Worked closely with BA and development teams, logged all variances to Quality Center

Created test plan and test procedures using Web Test methodologies; executed test cases based on the Business Requirements, performed functional, regression, security, stress, and UAT testing

Designed and recorded automated regressions test packages using QTP, inserting

checkpoints for expected result, parameterizations, modifying scripts in expert view

Environment: Internet Explorer, Mozilla, Web Sphere, Quality Centre (10), Oracle, LoadRunner, Java (J2EE-JSP), TSYS, ASP.Net/XML/HTML, MS Office 2010, Windows 7

QA Analyst March 2013 to June 2013

Xenex Enterprises Inc. Ontario

Tested the Pro Tools application which is an end-to-end web application

Executed acceptance, functional, integration, compatibility, concurrency, security, and regression tests

Participated in Agile software development process by performing manual testing

Developed test cases based on Business Requirement document and Functional Specification document

On work with the entire team major releases and independently minor releases

Environment: Windows, Oracle, My SQL, Bugzilla, Sun Glass Fish, Sahi, SVN, Cruise Control

SQA Analyst and Production Support Year 2010 to 2012

Wells Fargo Bank. San Francisco, CA

Responsible for testing enrolment applications for a variety of products and services available through Commercial Electronic Office portal for commercial customers

Provided production support for a 24x7 web-based application which involved diagnosing production problems in real-time and verifying emergency patches during the production night cycle runs

Performed full cycle of product manual testing including functional, regression, compatibility and acceptance testing

Developed and execute test scripts in QTP to automate build acceptance, functional and regression tests

Worked with the development organization to quickly and efficiently resolve numerous issues

Identified testing priorities, led product testing and mentored new team members

Environment: Windows, Oracle, QTP, Quality Center

Web Designer Year 2004 to 2010

Eureka Global Ltd. Ontario

Successfully managed and coordinated web design projects from concept through completion

Executed manual testing (functional)

Worked closely with clients and team members to create vision, visualize ideas

Environment: Windows, Oracle, Dreamweaver, Interdev

EDUCATION Master Degree in Computer Science Irkutsk State University, Russia

PROFESSIONAL TRAINING QA Advanced Automation Canadian Technology College Toronto

REFERENCES Available upon request

Contact this candidate