Customer Service Data Entry

KAREN FERRY Plano, TX *****

***********@*****.*** 808-***-****

PROFESSIONAL SUMMARY

Initiative-taking and resolute professional with over 4 years hands on experience in Mortgage as a Judicial Foreclosure Paralegal and Default Specialist non-judicial operations, customer service, and recent experience as Billing Coordinator. Extremely goal oriented with strong data entry, work ethic and accountability. Results driven with outstanding ability to maintain productivity during high workload and adaptable to changes and implementing policies while maintaining high productivity by using multitasking and prioritizing skills. Strong team player with proven ability to consistently meet company’s expectations. Significant experience includes:

updating various databases and vendor systems

prepare and transmit legal documents for signature and/or recording

provided related clerical administrative task

attention to detail and accuracy while achieving high productivity

computer knowledge in Microsoft office, word, outlook, and excel

Accountable, teachable, and punctual

Conducted data entry

Conducted SCRA, PACER and Skip traces as needed

EDUCATION:

Remington College Honolulu, HI

James Campbell High School Ewa Beach, HI

Notary Public State of Texas, ID#132097336 Commission Expires 7/23/2023

PROFESSIONAL EXPERIENCE

Malin a, Raymond Company, Addison, TX 02/2020-04/2020

Billing Coordinator

Process and completed Scheduled Maintenance work orders for invoicing

Communicated with Technicians daily to clarify work order prior to invoicing

Monitored and process service billing inboxes request from Technicians

Requested purchase order from customers

Revised work orders as needed and delegated to appropriate team for completion.

The BDF Law Group, Addison, TX 04/2018-11/2019

A Non-Judicial Foreclosure Mortgage Law Firm.

Default Specialist II

Answering client inquiries with regards to status and other loan level exceptions

Assisted in the build-out of department procedures, training and planning by completing side-by sides and writing/updating written procedures

Provided management with regular progress updates on activities, accomplishments and issues within the team

Answered client inquiries with regards to status, processes and other loan level detail

Implemented firm procedure, client requirements, investor and civil code requirements while maintaining firm and client’s data confidential

Process weekly sale reports and conducted audits on files for Colorado to ensure files are ready to go to sale

Provided data entry and conducted document proofing for assigned file to ensure that the file is ready to proceed to the next milestone

Process sales postponement for CO, CA, AZ, and NV states and enter sale results in client’s vendor system

Order title update with assigned title company for files that are ready to go to sale

Clear all related sales events tasks or intercom message in client’s system and maintain client’s vendor site is updated and task are not overdue

Prepare and transmit legal documents for signature and/or recording

Request check for outside vendors/public trustee’s payments

Corresponding via email/phone with clients, Public Trustee, third party, Investors and Borrowers inquiry or concerns

TMLF Hawaii LLC, Honolulu, HI 07/2017-03/2018

A Judicial Foreclosure Mortgage Law Firm

Judicial Foreclosure Paralegal

Managed high volume of judicial foreclosure files from pre/post judgment through confirmation of sale

Navigating and updating various databases and vendor systems, corresponding with, and reporting to, client and client representatives, court personnel, and commissioners appointed in foreclosure process

Drafting/Revising various court filings, but not limited to Declaration of Indebtedness (AOI), Motion for Summary Judgment, Findings of Facts, Conclusion of Law, Judgment, Motion for Order Confirming Sale, as well as related declarations and affidavits required by law

Coordinating with and otherwise preparing attorneys for hearings on summary judgment motions, complying with billing protocols to ensure full and timely payment for billable work and identifying and performing other tasks as assigned and necessary.

Clay Chapman Iwamura Pulice & Nervell, Honolulu, HI 07/2015-07/2017

A Judicial Foreclosure Mortgage Law Firm

Judicial Foreclosure Paralegal

Managed high volume of judicial foreclosure files from pre/post judgment through confirmation of sale

Navigating and updating various databases and vendor systems, corresponding with, and reporting to, client and client representatives, court personnel, and commissioners appointed in foreclosure process

Drafting/Revising various court filings, but not limited to Declaration of Indebtedness (AOI), Motion for Summary Judgment, Findings of Facts, Conclusion of Law, Judgment, Motion for Order Confirming Sale, as well as related declarations and affidavits required by law

Coordinating with and otherwise preparing attorneys for hearings on summary judgment motions, complying with billing protocols to ensure full and timely payment for billable work and identifying and performing other tasks as assigned and necessary

RCO Hawaii LLLC, Honolulu, HI 01/2013-07/2015

A Judicial Foreclosure Mortgage Law Firm

Case Manager and Evictions Paralegal

12/2014-07/2015

Management of various case teams and case file

Drafting stipulations and motions as needed, preparing attorneys for hearings

Reviewing title for prior lien issues, corresponding with borrowers, title companies, and clients on a wide range of topics

Navigating and updating various databases and vendor systems

Handling contested cases, drafting various pleadings necessary

Overseeing evictions process through completion and identifying and performing other tasks as assigned and necessary

Foreclosure Specialist

10/2013-12/2014

Managed high-volume caseload, but not limited to providing timely and efficient response to client inquiries through multiple interface systems

Implementing company policies, such as fee requests, to ensure company viability, analyzing and processing materials required for obtaining relief at judgment stage

Drafting, revising and finalizing pleadings

Performing other tasks as required to assist attorneys with moving client files through judgment stage

Receptionist

01/ 2013-10/2013

Managed high-volume caseload and heavy interaction with borrowers and clients

Performed data entry, ensured smooth and efficient routing of communications and documents to proper destination and recipient

Diligently and thoroughly performed other tasks as requested and required

Trained new hires in accordance with company policies and procedures

Assisted in developing and supplementing company policies and procedures regarding functioning of company front desk

Sorted incoming mail and distribute to the appropriate team/recipient

Scanned various documents, court pleadings and certified document

Southern California Edison, Copperas Cove, TX 07/2012-12/2012

A call center for primary electricity supply company for Southern California

Customer Service Representative

Aided customers including timely and thorough responses to inquiries and complaints through multiple media

Processed new customer applications through required steps, such as credit approval

Received, input and tracked sales orders

Escalated matters as necessary and in accordance with company procedures

Preformed data entry

Offer/create payment plans for customers

Schofield Barracks, Honolulu, HI 07/2011-02/2012

A military ticketing office for Active Military, retired and their families

Travel Clerk, NF-02 (Government employee)

Assisted newly stationed Active duty military patrons and their families by providing information concerning available leisure activities

Selling tickets, making reservations and arranging for special accommodations required for tours, sports events, theaters and special events

Provided full assistance to individuals planning travel itineraries not requiring commercial transportation, including hotel reservations and other local service or information

Maintained and provided brochures, price listings, and related information for customer use

Received and processed payment, issued receipts, documented business transactions, performed related administrative duties as necessary

Hale Koa Hotel, Honolulu HI 06/2003-06/2010

A Military Resort Hotel for active duties, retired and families

Hotel Customer Service Agent Leader, NF-03

2007-2010

Served as customer service agent at a hotel having more than 800 rooms

Greet customers, register and process guests and their assigned rooms

Developed and conducted training to employees newly assigned to front office operations ensured that information and instructions from management reach employees for implementation

Provided information on hotel services, the installation or area locations and activities

Answered and/or resolved billing questions and concerns, assisted or arranged for transportation for guests

Resolved guest complaints, assisted management with developing and implementing guidelines for appropriate standard responses to guest service failures and communication of necessary corrective actions

Performed desk clerk duties as required

Entrusted with handling cash and processing cash received, as well as transactions by credit card, personal or cashier’s checks

Hotel Customer Service Agent, NF-02

2006-2007

Served as customer service agent at a hotel having more than 800 rooms

Greet customers, register and process guests and their assigned rooms

Provided information on hotel services, the installation or area locations and activities

Performed desk clerk duties as required

Entrusted with handling cash and processing cash received, as well as transactions by credit card, personal or cashier’s checks

House Keeping Clerk Operations and Lost & Found

2004-2006

House Keeping Maid

2003-2004

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