Sales Customer Service

DOUGLAS EMBLETON

**** ******* **, ********, **, L6J5V4 **************@*****.*** (902) -266-4341

SUMMARY

Results-driven customer service professional with more than 19 years of experience, achieving customer satisfaction, and building retention. Open and clear communicator at all levels with strategic vision and disciplined execution. Highly skilled in addressing client concerns with speed, accuracy, and professionalism. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues. Lastly, Marketing & Customer Research: responsible for Event/Project Management, New Product Launch and key Account Management.

KEY SKILLS

Knowledge of substantive Trade Shows/ Conferences

Leadership and communication

Analytical and local reasoning

Time Management and problem-solving

Customer relations and conflict resolution

Teamwork and administrative

Technological

Brand Development

EXPERIENCE

Toronto Vaporizer - Top Sales/Business Development Executive 2019- 2019

60-80 cold calls per day.

Procure and maintain professional relationships over the phone from point of contact to closing sale.

Hit weekly/monthly sales quotas.

Responsible to train new staff, sales tactics, closing tactics and how to fit into the overall culture of the company.

Signature Channel - Sales Director 2018-2018

B2B marketing sales.

Manage time effectively and be present at 4-5 preauthorized appointments daily.

Expected to execute pitch and close deal same day.

Create long lasting relationships and maintain accounts.

Cossette East - Business Development Executive 2014-2016

Innovative marketing professional with a track record of success developing and implementing marketing strategies.

Excel in building strategic alliances and partnerships to fuel revenue growth.

Experience in both traditional and online marketing activities.

Comprehensive Logistics – Ford 2016-2016

Chief floor coordinator, responsible for ensuring orders are sent correct, with zero room for error.

Micromanaging working staff in order to be as efficient as possible in order to reach projected targets.

Worked closely with floor supervisors in order to maintain consistent communication between departments within the warehouse.

Bar Supervisor Iggy’s- Kaneff Lionhead Golf Course 2015-2015

Assisted with the grand opening of the establishment and responsible for maintaining top level customer service, inventory, staffing, menus, day-end financial statements and trusted with locking up the establishment.

Responsible for coordinating biweekly schedules and conducting a variety of employee assessments, including interviews, overseeing opening and closing duties, etc.

Head Bartender/Waiter -Philthy McNasty’s 2009-2011

Developed product knowledge, anticipating customer needs, and adapting service styles.

Trained and skilled in improved service, higher average spends, and increased sales and profits as a result.

Handled cash transactions, inventory and maintenance.

Assist guests in every way possible in order to achieve the highest level of guest satisfaction.

Day Manager -Buffalo Bills Nightclub 2007-2010

Great communications skills, punctuality and a high level of personal performance.

Responsibility of bar-set up, inventory and closing procedures.

Adaptable and able to work well under pressure

Responsible for meeting the customers’ requests in a timely and accurate manner, thus securing future business.

Excelled in making helpful suggestions, as well as listening and observation skills.

Required excellent time management skills and multitasking

One of four selected from 350 employees for a strategic team that was responsible for promotions, event planning, recruitment, training and developing staff.

Dog Guides Oakville - Weekend Cook 2004-2005

Responsible for independently preparing breakfast, lunch and dinner.

Responsible for ensuring WIMMUS standards and protocol for every meal.

Always maintained a clean and sanitary workplace.

Ect Ect - Old Restaurant, Bronte Oakville - Sous Chef 2002-2002

Responsible for providing guidance to junior kitchen staff members, including but not limited, to organize kitchen stock and ingredients, food preparation, line cooking, and dish plating.

EDUCATION AND TRAINING

Bachelor of Commerce and Entrepreneurship (BA)

Saint Mary’s University, (Graduated Class of 201*-****-****

Ontario Secondary School Degree (2006)

Oakville Trafalgar High School (Graduated Class of 200*-****-****

ACTIVITIES AND HONORS

Certification: Retail Management Course 2011-2011

The Source (Bell) Electronics Inc

TDSB High School Debating championship 2007-2007

Participant

Toronto Vaporizer 2019-2019

Sales specialist award

Business Continuing Education 2005-2007

Always taking advantage of online CE credits

HLLQP Full Insurance License - online preliminary courses.

Hockey 2013-2015

Member of the OMHA Oakville Rangers competitive hockey team

Member of the GTHL Mississauga Ice Dogs competitive hockey team

Member of men's League hockey team playing once a week

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