Wesley Felix

adc2ul@r.postjobfree.com

305-***-****

Education/Certifications

●HS Diploma Thomas Jefferson H.S. (Tampa, FL)

●CCNA CSCO12950464

Summary of Qualifications

Experience with configuring and administering Cisco routers/switches, firewalls and Windows servers in both large and enterprise networks in a dynamic managed services environment.

Experienced in a role of technical escalation for infrastructure related tickets.

Experience with configuring Site-to-Site and Client-to-Site VPNs

Provided cabling support for Cisco 29k/43k/44k series routers and Catalyst 37k/38k/93k series switches to enable network connectivity

Experience with working with 3rd party vendors to troubleshoot outages.

Experience with assisting with router deployment in enterprise environments

Experienced with IPv4 IP addressing schemes and subnetting networks.

Experience with configuring RIP, EIGRP, OSPF, and BGP

Proficient in Cisco EEM technology

Technologies:

Switch –

(Cisco) 1800, 1841, 1941, 2500, 2600, 29k, 35k, 36k, 38k, 93k

Router –

(Cisco) 29k, 43k, 44k, C1100, 38k

Firewall –

Cisco ASA 5502/5505/5506, SonicWall TZ400

Wireless –

Ruckus Zone Director, Cisco 5508 WLC, Cisco 16xx, 35xx series Aironet WAP, 2802i, Cisco Prime

Professional Experience

NextERA Energy AOB, Fort-Lauderdale February 2020 – March 2020

Network Engineer (contract)

Assisted with design & provisioning of FP&L's new site(s) Wind/Solar Farms.

Utilized InfoBlox specifically IPAM to subnet and compile IP addressing for new sites.

Viewed Visio diagrams in JIRA and coordinated with Project Management on specifications for new site(s)

Configured BGP, OSPF and L2/3 Port-channeling for L2/L3 Cisco 38xx Nexus switch, Cisco 4331 ISR routers

Installed, configured and managed Cisco 29k/43k/44k/C1100 series routers and Catalyst 37k/38k/93k series switches.

Monitored, verified & troubleshot BGP issue(s) and report problems to service provider(s) (if necessary)

Configured and troubleshot OSPF connectivities

Seminole Tribe of Florida Hollywood, FL February 2018 – February 2020

Network Engineer (full-time)

Installed, configured and managed router/switch network infrastructure including hardware/software.

Procured Cisco hardware via CCM as well as submitted BoM (Bill of Materials) to vendors for bidding process.

Configured IPSec/VTI site-to-site and remote-to-site VPN via Cisco ASA 5505/5508

Evaluated network performance issues including availability, utilization, throughput, and latency utilizing SolarWinds NPM

Configured Ubiquiti'2.4/5GHz Nanobeam, PowerBeam P2P and P2mP (point-to-point/point-to-multipoint) antennas for extension of OSPF area(s).

Configured, installed & maintained Cisco 4G LTE C1100 series routers

Provisioned WiFi and WLAN access using Cisco 5508 WLC and Cisco Prime as well as analyzed, monitored and troubleshot WAP issue(s) using Cisco Meraki dashboard.

Installed, configured and managed Cisco 29k/43k/44k/C1100 series routers and Catalyst 37k/38k/93k series switches.

Monitored, verified & troubleshot BGP issue(s) and report problems to service provider(s) (if necessary)

Performed circuit upgrades and migration of ethernet T1 as well as fiber handoffs from provider edge to WAN routers

Configure, monitor and troubleshoot OSPF connectivity for such remote and branch site(s)

Troubleshot, analyzed and resolved network whilst maintaining high availability for all supported infrastructure.

Maintained datacenter operations and controls.

MarineMax Clearwater, FL October 2017 – February 2018

Network Operations Engineer (contract)

Maintain, evaluate and administer internal network operations for 65 branch locations

Provision WiFi and WLAN access using Cisco 5508 WLC and Aerohive HiveManager

Evaluate network performance issues including availability, utilization, throughput, and latency utilizing SolarWinds NPM

Perform circuit upgrade and migration of TS1/DS1, DIA from edge routers to MetroE, and MPLS cloud.

Monitor, verify troubleshoot BGP issue(s) and report problems to service provider(s) (if necessary)

Install, configure, test Cisco 29K switches and Cisco Aironet 15k/16k/35k series WAP’s

Perform network monitoring, analysis and escalation of circuits problems to service provider(s) (if necessary)

Monitor and control network access using 3020 firewall

Troubleshoot & monitor IPSec/GRE VPN tunnels using 3020 firewall

Work closely with department managers to determine future network needs and plan for network changes.

Provided cabling support for Cisco 65xx and 26xx Catalyst switches to enable network connectivity

Dispatch 3rd Party service providers for handling on-site support tasks (with manager approval).

Apollidon Learning Oldsmar, FL January 2017 – October 2017

Network/Systems Support (full-time)

Provided system, network and security support for the company and its users including intrusion detection.

Administered and secure network utilizing SonicWall TZ400 Unleashed firewall

Provisioned WiFi and WLAN access for users with Ruckus ZoneDirector

Created policy and procedure documentation for current IT processes such as on-boarding/deactivation of employees, network and hardware standards and Acceptable Internet use.

Provided support for O365 and various 3rd party applications

Secured network system by establishing and enforcing policies; defining and monitoring access.

Administered Cisco SG200 50-port switch

Reported network operational status by gathering, prioritizing information; managing projects.

Created and administered over 20+ email accounts through Office365

Provided MAC OS support such as Time machine backups, password resets, clearing keychain credentials etc.

IT Authorities Tampa, FL March 2015 – January 2017

IT Authorities is a Managed Service Provider (MSP) and a Cloud Services Provider in Tampa, Florida.

NOC Analyst (full-time)

Performed level II break fix analysis and problem resolution within stated SLA measurements.

Assisted with enterprise network deployments of a few enterprise level projects most notably was Coca-Cola Bottle of Florida which included configuring routers, firewalls and servers while under supervision of Senior Network Engineer.

Created new user accounts through AD, email accounts through Exchange Management Console/Office365, agency functional email accounts and contact lists.

Carried out troubleshooting/ OS and application installs through ScreenConnect, Team Viewer, RDP and TightVNC

Handled all outages and issues with urgency

Utilized ConnectWise and Service Now ticketing system(s) to enter and track trouble calls

Monitor critical incidents/ events on network and servers through LabTech and PacketTrap applications

Provisioned WiFi access for remote users through Ruckus Done Director

Performed root cause-analysis, maintenance and update(s) to Server(s) 2003, 2008 and 2013

Monitored/respond to critical incidents such as: Offline servers, CPU utilization, stopped service(s) and drive space via Packet Trap and Vsphere

Configured and maintained Cisco Anyconnect VPN and remote access tools (if necessary)

Computer Generated Solutions Inc. Tampa, FL April 2014 – January 2015

Help Desk Analyst (full-time)

Performed any troubleshooting necessary to help resolve user issue and enter the user's problem into the company’s ticketing/tracking system

Maintained an avg. of 35-40 inbound calls per day

Utilized HEAT ticketing system(s) to enter and track trouble calls

Mapped network drives and printers for end-users on Windows XP and Windows 7 platforms

Created, repaired and recovered .OST, .PST data files for end-users on Windows XP and Windows 7 platforms

Configured/mapped network printers via TCP/IP ports for end-users/clients

Granted users administrative rights to perform downloads and provide access

Utilized Active Directory to perform password resets, grant permissions and provide access

Recognized customer’s problems that should be escalated to the next level for resolution following established protocols.

Configured, maintained and troubleshot communication problems including Cisco Anyconnect VPN and remote access (if necessary)

Provided Symantec encryption PGP token for end-users

Provided 100% phone and occasional remote support for clients using DameWare, WebEx, Citrix Desktop, RDC and Citrix Deployment Console

Deployed and installed software updates through Altiris Deployment Console

Provided occasional Apple/MAC support such as password resets, clearing keychain credentials

TECHNOLOGY PROFICIENCIES

WebEx, Citrix, Hyper-V, V-sphere, Cisco IOS, Windows XP/7/8/10, IPV4, TCP/IP, DNS, DHCP, EIGRP, BGP, OSPF, 802.11, 802.1x, IPAM, InfoBlox, CAPWAP, VLAN, FTP, VMware, MS Office (Word, Excel, PowerPoint),OS X (iPhone, iPad, Macbook), Ethernet, Microsoft CRM, Microsoft Office 2007, 2010,2013, Active Directory/ GPO / Folder Permissions, Windows Server 2003, 2008, 2012 (R2), Exchange Management (EMC) /Office 365 Administration, Adobe Creative Cloud, Oracle Virtual Box, Century Link, AT&T, Crown Castle, Verizon, CTL, 4G LTE, Fiber, Fibre, OM3, Multi-mode, Single-mode, ARP, WAN, NAT, GRE, IPSec, VPN, HSRP, Ethernet (802.3), 802.11, HDLC, STP, 802.1q, WEP, WPA, EAP, CSMA/CD, network engineer, jr. network engineer, junior network engineer, jr network engineer, network administrator, network administration, EEM, Solar winds, Port-channel

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