Team Work

JASPREET SINGH

** ********** ****• Brampton, ON, L6S 6J6

*************@*****.*** 548-***-****

OBJECTIVE

To secure a full-time warehouse associate

SUMMARY OF SKILLS

•Typing and proficiency using Microsoft Suite, Email, Internet Research

•Fluent in English, Punjabi and Hindi language

•Able to work collaboratively with others in a team setting

•Strong advocacy skills utilized when supporting clients through situations

•Excellent written and verbal communication skills

•Able to handle high pressure situations while maintaining composure

•Developed presentation skills, confident speaking in public spaces

•Ability to explain concepts in a manner that client can understand

•Committed to ensuring the completion of tasks and duties

•Have good Problem- Solving and Time- management skills

EDUCATION

Community & Social Service Management Sept 2019 to April 2020

Conestoga College, Kitchener, ON

Bachelor of Arts Sept 2015 to May 2018

Government College, Malerkotla, Punjab, India

WORK EXPERIENCE

TEAM MEMBER July 2015-Aug 2018

Indian Spices Restaurant

Nabha, Punjab, India

Worked with team and helping them in each step to take store forward.

Assisted customers with new deals.

Worked as a good team player.

Worked with collaboration and helped customers.

Organized busy shifts and managed store.

Entered price of food, services and calculated total payment required using electronic cash register, processing cash, debit and credit.

Provided information to customers about special offers

Calculated total payments received at end of work shifts and reconcile with total sale

Assessed customers’ credit and credit rating and established the best way to help customers pay off debt

Answered telephone inquiries in a polite and professional manner

CUSTOMER SERVICE REPRESENTATIVE Feb 2015-July 2015

V-Mart

Nabha, Punjab, India

Maintained a positive, empathetic and professional attitude toward customers at all times.

Responded promptly to customer inquiries.

Communicated with customers through various channels.

Acknowledged and resolved customer complaints.

Processed orders, forms, applications, and requests.

Kept records of customer interactions, transactions, comments and complaints.

Communicated and coordinated with colleagues as necessary.

Provided feedback on the efficiency of the customer service process.

Managed a team of junior customer service representatives.

Ensured customer satisfaction and provide professional customer support

References Available Upon Request

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