Customer Service Manager

Myra Coulter

Dickinson, TX *****

***********@*****.*** - 409 -739-8140

To align myself with a company where I can utilize my experience to provide quality leadership and plan, organize, and implement processes for the team in order to deliver high levels of productivity, and superior customer service.

Authorized to work in the US for any employer

WORK EXPERIENCE

Direct Care Staff

Pathway to Recovery Treatment Center - November 2014 to October 2016

• Performed general administrative functions such as answer phones, greet visitors & maintain logs

• Generated daily summary reports

• Oversaw all aspects of client (patient) management

• Monitored all visitor, nurses and counselor visits

• Monitored client external day passes

• Documented client activity reports

• Conducted random testing

• Distributed medications per schedule

• Ensured all clients adhered to internal controls and regulations

• Communicated daily with clients, nurses and counselors to determine and meet everyone's needs

• Managed and led the client team via communication, encouraged group meeting attendance and ensured clients had the necessary tools for recovery

Guest Service Attendant

Target Stores - March 2014 to December 2014

• Managed Front-End

• Worked the Cash Office

• Trained employees

• Managed work schedules

• Provided Customer Service

Department Manager

Wal-Mart - April 2001 to February 2011

• Department Manager

• Managed personnel

• Performed hiring interviews & employee terminations

• Performed year-end employee evaluations

• Assisted in establishing new stores via training & store operations

• Customer Service Manager

• Worked the Cash Office

• Supervised employees

• Determined work schedules & priorities

• Trained personnel

• Coordinated team meetings

• Front-End Cashier

• Provided customer service

Data Entry Clerk

American National - February 1999 to May 2000

• Performed Data Entry for insurance claims

• Reviewed personnel data entry for accuracy

• Re-assigned non-conforming claims

• Communicated with medical providers to verify medical records

• Trained in medical terminology

EDUCATION

Santa Fe High School - Santa Fe, TX

1984 to 1988

Certification

College of the Mainland

SKILLS

Microsoft (2 years)

ADDITIONAL INFORMATION

Skills/Qualifications: Proven ability to maintain long term business relationships with customers and employees, via excellent customer service. Able to multitask and stay organized in a fast paced business environment. Possess strong written and verbal communication skills and a strong willingness to learn new processes.

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