Social Media Employee Relations
Resume:
Mansi Goswami
Human Resources Professional
Mobile: +971-**-*******
Email: *****.*****@*****.***
UAE & India Driving License
PROFILE
A dynamic professional overall 9+ years
of qualitative experience in Human Resource
Management, Office Administration, Client
Servicing & Client Relationship Management,
Event Management Service in the service
industry..
KEY SKILLS
Decision Making Skills
Effective communication
Office Management
Hardworking
Fast-Learning
I.T. SKILLS
Proficient in MS Office
Times Group
- Applications Office Management Course
PERSONAL DETAILS
Nationality: Indian
Date of Birth: 31st October 1983
Marital Status: Married
Languages Known: English and Hindi
Passport No.: K7289119 (valid until 2022)
EDUCATIONAL QUALIFICATIONS
MBA, National Institute Of Management
(Specialization in HR & Marketing), 2010
B.A Maths, Delhi University, 2004
Intermediate in Commerce
Neo Convent Sr. Sec School, 2001
High School
Neo Convent Sr. Sec School, 1999
PROFESSIONAL EXPERIENCE
HR MANAGER
IBTISAMA TRADING LLC - ABU DHABI
DECEMBER 2016 - PRESENT
- Provide Human Resource support to all the team members, department heads, and to the Managing Director & CEO
- Strong knowledge of HR policies, practices, record-keeping, recruitment, training & development, on-boarding, and legal requirements specific to recruitment
- Full cycle recruitment experience; sourcing strategies, interviewing, offering and on-boarding.
- Ensure all policies and procedures are in line with the UAE Labour Law for applying for work permit, change of status and getting the staff visa & insurance procedures done on time
- Prepare HR documents, like employment contracts and new hire guides, revise company policies,
- Lead the HR functionality by advertising roles, screening candidates, conducting interviews hiring, performance evaluation and termination
- Manage payroll process along with the Finance team - drafting monthly salaries for all the employees for WPS transfer along with the salary slips
- Preparing the Monthly Staff Schedule for Sales Team and also Compiling and update employee records
(hard and soft copies), memos, annual records of leaves, bonus, end of service, gratuity etc.
- Conducts exit interviews with the resigned staff
- Responsible for the performance and development of employees within the team
- Designs an effective employee relations strategy to preserve the employer-employee relationship.
- Executes “Employee Engagement” initiatives to keep people together and make the workplace exciting, rewarding and engaging.
HR ASSISTANT
AME CONTRACTING LLC - ABU DHABI
JANUARY 2015 - NOVEMBER 2016
- Developing and maintaining business office procedures
- Ensure the office is maintained to appropriate standards on a day-to-day basis
- Primarily selecting candidates for interview, scheduling interviews, placing the right candidate on job
- Drafting monthly salaries for all the employees and salary slips
- Maintaining department records and reports and participating in administrative staff meetings
- Preparing the minutes of the meetings & making plans and preparation of meetings
- Maintains office efficiency by planning and implementing office systems, layouts, and procurement
- Ensuring that the overall administration, coordination, and evaluation of human Resources plans HR ASSISTANT
WESTFORD SCHOOL OF MANAGEMENT - ABU DHABI
SEPTEMBER 2013 - MARCH 2014
- Contributing to the development of HR department goals, objectives, and systems
- Overseeing recruitment efforts for all personnel, including writing and placing job ads
- Conducting new employee orientations and employee relations counseling
- Maintaining department records and reports and participating in administrative staff meetings
- Maintaining company directory and other organizational charts
- Recommending new policies, approaches, and procedures
- Developing and administering human resources plans and procedures that relate to company personnel
- Planning, organizing, and controlling the activities and actions of the HR department BUSINESS DEVELOPMENT MANAGER
INVENTURE BRAND MANAGEMENT PVT. LTD.
JANUARY 2011 - JULY 2013
- Responsible for Lead Generation to Lead Management
- Identifying the new opportunities to market the brand and making marketing policies
- Preparing a set of Market Research Report for the brands acquired
- Handling Project meetings with the business heads
- Building the business strategies, competition mapping & marketing for the brands
- Drafting Press Release for the brands on board for a greater exposure on social media
- Effectively managing business operations required for seamless implementation of campaigns
- Handling Franchise Project Consulting for a complete set of documents in a franchise program
- Developing and implementing marketing and advertising campaigns FRANCHISE ADVISOR
FRANCORP ADVISORS PVT. LTD. (FRANCHISE INDIA HOLDINGS LTD.) JANUARY 2008 - DECEMBER 2010
- Identify markets/clients for new Business Development and created substantial client base
- Implementing strategy for managing company’s interactions with customers
- Managing the meetings for Director & VP, taking care of travelling schedule and correspondence.
- Managing the entire team for the participation of the clients in trade shows and branding
- DevelopexcellentrelationshipwiththePersonfromtoptobottominallaccounts
- Regular interaction with major corporate clients Extensive diary management
- Booking business travel and accommodation, visas, meeting rooms, conference calls, restaurants CUSTOMER RELATIONSHIP MANAGER
VODAFONE
JANUARY 2007 - DECEMBER 2007
- Interfacing the walk in customers and explaining them with the new plans
- Implementing strategy for managing company’s interactions with customers
- Effectively managing the day to day business operations in the store
- Achieving the desired and set goals by the Company as the monthly targets
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