Manager Customer Service

Name: JOSHUA NDEH NGANG

Address: ABU DHABI UNITED ARAB EMIRATES

Email: ************@*****.***

Cell: 052*******

Languages:English, Spanish and French.

OBJECTIVE

To work in a challenging environment as a senior Bartender, where I will be able to provide prompt and courteous service to the customers of a restaurant, cocktail lounge or club.

CAREER SUMMARY

● 6+ years of experience in providing customer and personal services.

● Responsible to provide good management, training and motivation to junior waiters.

● Responsible to work in all environments and in group to handle hotel services.

● Responsible to mange two sections of restaurant effectively by providing punctual and friendly services to customers.

ACADEMIC CERTIFICATION

● Certification course in wine from WSET London.

● Certification from PATH BAR school Dubai

● Certification course in wine from Asia wine Institute China

● Certification course in Barista from BONCAFE MIDDLE EAST PLC DUBAI WORKEXPERIENCE

GRAND HYATT EMIRATE PEARL'S

ABU DHABI (2019 TILL PRESENT)

DUTIES

Prepare alcohol or non-alcohol beverages for bar and restaurant patrons Interact with customers, take orders and serve snacks and drinks Assess customers’ needs and preferences and make recommendations Mix ingredients to prepare cocktails

Plan and present bar menu

Check customers’ identification and confirm it meets legal drinking age Restock and replenish bar inventory and supplies

JUMEIRAH GROUP SHIMMERS RESTAURANT, BARTENDER ( 2017 TILL 2019 )

Duties

Preparing alcoholic or non-alcoholic beverages for bar and patrons Interacting with customers, taking orders and serving snacks and drinks. Assessing bar customers' needs and preferences and making recommendations. Checking identification to verify legal age requirements for all customers Balancing cash receipts

Keeping a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories Cleaning the bar, tables, chairs, and work area to maintain a sanitary environment Serve snacks and drinks to the customer.

Check identification of the guest to make sure they meet age requirements for purchase of alcohol and tobacco products.

Mix ingredients to prepare cocktails and other drinks. Mix drinks, cocktails and other bar beverages as ordered and in compliance with hotel standard drink recipes

SHANGRI-LA HOTEL ABU DHABI

SENIOR WAITER/BARMAN (JANUARY 2015 - 2017).

Main Duties:

● Responsible to take orders and assist the cook to prepare food as per order of customers.

● Responsible in assisting the manager in preparing the menu card as well as price list.

● Providing effective supervision of all food and beverage services.

● Responsible to prepare recites and collect payments from the customers.

● Implementing an online marketing plan to promote restaurant’s dishes to a wider range of people.

● Interact with customers; take orders for drinks and snacks. Plan and present bar menu.Interact with customers; take orders for drinks and snacks.

Mix drinks, cocktails and other bar beverages as ordered and in compliance with hotel standard drink recipes.

Waiter –SOFITEL HOTEL MALABO EQUATORIAL GUINEA (MARCH 2012 – AUGUST 2015).

Main Duties:

● Provided customer services for up to eighty customers every day.

● Assisted customer in menu determinations.

● Served dishes at tables according to order.

● Recommended wines and other drinks to customers.

● Assisted the manager to clean and close the restaurants after the hours.

● Attended monthly staff meetings and training sessions.

● Multi tasking.

● Excellent written and verbal communication skills.

● Ability to work in a team.

PROFESSIONAL WORK ETHICS

● Sales and marketing skills.

● Customer service skills.

● Good leadership abilities.

● Professional work ethics

ACADEMIC QUALIFICATION

● High School Diploma.

● Diploma in Hospitality Management OIC BUEA CAMEROON 2012

Contact this candidate