Sales Representative Customer Service

Contact

Name: Marwan Mustafa Mohamed Aboelenin

Date of birth: 4-8-1992

Email: ***************@*****.***

Address: Dubai

Phone: 056*******

Visa status: visit ( long term)

Career objective

International customer service advisor who identifies customer needs and delivers effective solution to problems committed to providing high quality customer care to create appositive service experience – personable and professional under pressure with motivated energetic nature. Work experience

(1)call center agent for digital works company for homebroad services in USA (suddenlink) mar 2019 to dec2019

* answer nearly 35 calls per day from customers who are facing problems in their homebroad devices

*go the trouble shooting steps with the customer to sort out the issue

* telling the customers about the new plans and offers in case they want to migrate to another plan and transfers the call to the sales department

(1) inbound and out bound customer service advisor of Vodafone (UK account)

(Aug. 2016 – Feb. 2019) (Pay as You Go / Home Broadband). Dealing with English customers in England, Wales and Scotland

* answered nearly 60calls daily from customers inquiring about bundle usage billing issues or home broadband services

* management resolve customer complains.

*sell products and place customer orders in The Computer System.

*Route calls to appropriate resources.

* follow up customer calls where necessary.

(2) Sales representative at Latafa cosmetics store (Jan 2014 – Mar 2015)

*selling cosmetics products of Amanda and Mac

* Set and achieve personal sales goals while supporting the goals of the team

* Greet customers in timely professional and engaging

* build lasting relationships with customers by contacting then to follow up purchases suggest new products and invite them to upcoming events Highlights

(1) Cheerful and Energetic

(2) Quality focused

(3) Conflict resolution

(4) Effective team player

(5) Collaborative

(6) Analytical

(7) MS office user

(8) dependable and reliable

(9) CRM user

(10) Superior organization skills

Education

Bachelor of commerce, Major in business and finance, Alexandria university

(2018).

languages:

* Arabic (Native)

* English (fluent)

Reference

Reference available upon request

Contact this candidate