Management Manager

TENDAYI PSWARAYI: CV – ****

NAME Tendayi Michael Pswarayi

DATE OF BIRTH 17 November 1976

ID NO. 761***-****-***

CONTACT DETAILS Tel: +27-76-367-****

E-mail address: *********@*****.***

MARITAL STATUS Married

LANGUAGES English

EDUCATION

1990-1993 Bradley Secondary School (O-levels)

1994-1995 Lord Malvern High School (A-levels)

1997 Certificate of Proficiency – Insurance Institute 1998 Underwriting Learnership – Commercial Union Insurance 1999 – 2002 Professional Risk Management Qualification - The Institute of Risk Management (UK)

2010 Six Sigma Green Belt - BMGI

2012 Business Process Management – University of Pretoria 2013 Business Continuity Management – Continuity SA 2011 – 2016 PGD in Risk Management – University of Leicester (UK) GOVERNANCE APPOINTMENTS

2018 - Bryandale Primary School Governing Body Secretary 2018 - 2019 CSIR Pension Fund Trustee

CAREER SUMMARY

2010 – 2019 Head of Risk & Compliance – CSIR

2008 – 2010

Head of Underwriting & Pricing – Discovery Health/Pruhealth 2007 – 2008

Insurance & Risk Practitioner – Capespan (Pty) Ltd 2005 – 2007 Risk Manager – Tabiguest Consultancy

2002 – 2005 Underwriting & Claims Manager – Champions Insurance Company 2001 – 2002 Portfolio Manager – Zimbabwe Insurance Brokers 1999 – 2001 Business Development Executive – CGU Insurance Company 1997 – 1999 Underwriter – Commercial Union Insurance Company Commentary on CV

I am a well-rounded governance, risk management, compliance and insurance specialist with experience at a senior level in various organisations, across different industries and in different countries. I am looking for an opportunity to join a leading organisation were I can use my skills and expertise for the better of the organisation and assist in making a meaning contribution to the country. Below I detail my experience in the key areas mentioned above: Enterprise Risk Management

The key objective in my risk management roles is to oversee and proactively drive the enterprise risk management in the organisations I have worked for. This includes assuming full responsibility for managing all organisational risks and assisting Executive Management regarding enterprise risk management. This has entailed identifying, mitigating and managing risk for the organisation through focusing on risk management in the enterprise wide risk framework. My risk management experience is across a broad spectrum of industries as it entails financial services, logistics and distribution, farming, production and manufacturing and in research and development organisations. My main activities and responsibilities have been to:

Create, promote and maintain a culture of risk awareness and accountability within the organisation

Create and maintain ongoing awareness of end-to-end enterprise risk management framework;

establish and maintain a risk reporting communication channel / process that builds a positive risk culture & promotes individual responsibility;

identify a n d empower individuals within the organisation as risk champions;

embed risk management within business planning processes;

use influence to get the business to buy into the business case (& consequences) of effective risk management & make risk management part of business and strategic plan

Effective Implementation of risk management process and tools within the organisation

AWARENESS: champion and facilitate implementation of risk management system across business units in conjunction with business unit management;

PREPARATION: co-ordinate implementation of ERMF requirements & implementation plans within the organisation; identify stakeholders to implement ERM; plan a n d co-ordinate risk training; provide Risk methodology & functional training; establish organisation risk policies & perform gap analysis to ensure alignment to cluster & group policies;

METHODOLOGY & TOOLS: enable user with access & tools; assist management to compile risk profiles at strategic & process levels; facilitate, co-ordinate and monitor the risk management process;

CONSULTING / SUPPORT: facilitate consequence management; provide support & guidance to business; consult on solutions to mitigate identified risks; review risk profiles for completeness & quality & make recommendations to the business;

Implementation and progress as per project plans; audit reports; quality of all reporting and completion of tasks as per plans.

Monitoring, reporting and analysis of risks management processes, exposures and trends

GOVERNANCE: guide and facilitate divisional risk fora and other risk related committees, attendance and charter adherence;

RISK MANAGEMENT PROCESS monitor status of implementation plans within organisation; oversee & monitor adherence and compliance to risk policies, standards & procedures within division;

EXPOSURE AND TRENDS monitor & analyse risks and risk trends within business environment; monitor the resolution status and effectiveness of risk mitigating actions. Independently monitor management of all risks aspects within business;

Implementation and progress as per project plans; audit reports; quality of all reporting and completion of tasks as per plans.

Consequence Management

Guide and facilitate several risk related events and investigations to mitigate the consequences for the cluster.

Effective relationship building with line management, risk management function, etc

facilitate updates of key issues log; collate & consolidate risk reporting for the organisation;

• prepare consolidated risk universe, operational issues and key initiative report;

prepare risk environment report showing status of risk universe, compliance & audit;

prepare a consolidated risk report and table at the Audit & Risk Committee;

report on risk management as well as new risks that have been detected as part of monitoring;

review, analyse & follow-up on operational risk reports;

co-ordinate reporting including dashboards on fraud and tracking implementation plans.

Effective team and self-management (includes operational management of a department)

Manage staff effectively by providing appropriate leadership and guidance; attract, recruit, retain and grow quality staff through effective motivation, training and development, on-the-job coaching, reward and recognition and performance management.

Corporate Governance

My responsibilities entail amongst other things:

Developing CSIR governance framework to ensure that CSIR’s objectives and mandate are attained and ensuring that CSIR is able to demonstrate good corporate citizenship through environmental awareness, ethical behaviour and sound corporate governance practices

Coordinating the development and implementation of the CSIR Strategy

Lead the compilation of CSIR Shareholder Compact (Strategic Plan), Annual Performance Plans and ensure compliance with statutory reporting requirements

Coordinating the approval of all strategic deliverables and approved initiatives, monitoring and providing feedback to Executive Management and the CSIR Board

Ensuring the appropriate governance of information technology. Ensuring that all IT related risks and controls are addressed and an Information Security Framework is developed to ensure compliance and to optimally serve the research and development and administrative objectives of the CSIR

Providing guidance and advice to the Board, CEO and Executive Management on matters of good corporate governance and the requirements of the Scientific Research Council Act and the PFMA.

Ensuring Board members are apprised of governance trends and developments;

Developing and proposing corporate governance policies and best practices;

Providing expertise, advice and recommendations related to a broad range of corporate governance and board issues by identifying concerns and developmental needs, and providing strategic advice to the board, committees, and CEO;

Promoting and facilitating open and full communication links, and ensuring an effective flow of information between the Board, its committees, management, and outside advisors;

Monitoring and evaluating the implementation of governance policies and directives, and recommending proposals to address deficiencies in order to achieve organisation’s overall strategic objectives;

Orientation of new directors and on-going board education;

Evaluating the performance of the Board, its Committees and individual board members;

Scheduling Board meetings and those of its Committees, compiling agendas of the meetings, tracking decisions taken to ensure that there is follow through and ensuring that all meeting documents are compiled and delivered to the members of the Board within the stipulated time frames;

Consolidating and reviewing the Shareholder’s Compact annually; and

Monitoring and reviewing of CSIR’s corporate governance framework including Board and Committee Charters, relevant policies and procedures and ensuring alignment of such documents to regulatory requirements.

Compliance Management

Lead the establishment, maintenance and coordination of an effective framework and system aimed at ensuring that the CSIR’s legal, regulatory and policy compliance obligations are identified, understood, adhered to and consistently reported on.

Develop, promote, lead and manage CSIR's compliance architecture

Drive and maintain the ethics and compliance strategy and lead the implementation thereof

Provide guidance to executive management, senior management and employees on ethics and compliance

Establish an ethics and compliance program that safeguards both the organization and its reputation

Ensure and oversee an effective risk-based compliance monitoring program and framework that identifies, assesses, monitors and reports all material compliance risks

Oversee the development, implementation and maintenance of a compliance manual, and all compliance procedure documentation

Oversee and monitor the implementation of internal policies and procedures related to ethics and compliance

Facilitate and coordinate the review of organisational policies and procedures to ensure they comply with statutory and regulatory requirements

Promote, coordinate and implement an awareness programme that focuses on the elements of the ethics and compliance program, and seeks to ensure that all employees and management are knowledgeable of, and comply with relevant legislation, regulation and organisational policies and procedures

Investigate and act on matters related to ethics and compliance (e.g. incidents, hot-line calls, or suspected violations) and coordinate relevant action plans

Embed a culture of integrity to achieve appropriate prevention and detection of improper behaviour

Continuously monitor the environment to proactively identify potential compliance risks and notify the relevant stakeholders of risks and potential solutions to mitigate legal risk

Build and maintain relationships with internal and external stakeholders as well as the wider compliance community within CSIR

Ethics Management

My primary responsibility has been to establish, implement, maintain and oversee the Ethics and Conduct Programme in the CSIR with the objective of anchoring and promoting a positive ethical culture in the organization leading to enhancement in brand equity and market reputation. My experience has thus included the below:

Develop and implement Ethics Strategy and plan

Build a value based ethics program to set the ethical tone of the business

Embed ethics in to major business decision making and create ethics culture

Develop, maintain and periodically review and update standards of conduct and expected behavior, operational policies and procedures on ethics programme and related activities to prevent illegal, unethical or improper conduct.

Develop, streamline and oversee a system for a uniform and expeditious handling of lapses of non-ethical matters.

Identify, assess and document the ethics and procedural lapses risk

Serve as a reference point for the operational departments for seeking clarifications of various codes and guidelines.

Act as an independent review and evaluation point to ensure that ethical issues / concerns within the organization are being appropriately evaluated, investigated and resolved.

Identify potential areas of ethical vulnerability and to provide corrective action plans for resolution and provide guidance on avoidance of similar future recurrence. Ensure adherence to corporate ethics statement by all employees annually.

Provide reports regularly as well as when directed by the Senior Management, providing information on progress of ethics efforts, social and economic development, good corporate citizenship, environment, health and public safety

Formulate annual disclosures on ethics issue.

Develop an effective ethics training programme including appropriate introductory training for new recruits as well as ongoing training for maximum possible employees with detailed attention to actions and consequences.

Monitor performance of ethics programme on a continuing basis and initiating the proactive measures for continuous improvement in ethical matters. Business Continuity Management

Lead the establishment, implementation, maintenance and coordination of an organisation- wide business continuity management framework, system and architecture that addresses business recovery and emergency response management

Design and develop a BCM program structure that is aligned with the business context taking into account strategic, operational, regulatory, relationship and other requirements.

Design, develop, implement and maintain policies, principles and standards, as well as a process and control framework, to assess, measure, communicate and report on the six components of the BCM program

Design and outline Business Continuity Management goals, objectives and scope of business continuity plans and Crisis Management

Provide guidance and leadership on the identification and protection of various elements or aspects of the organization (e.g. people, processes, activities, IT systems, suppliers, customers, advisors and other business partners and stakeholders) that must be maintained in order to meet strategic objectives despite serious incidents and disasters

Lead the development, implementation, management, exercising, maintenance and execution of the BCM Program Management and maintenance, assessment and analysis, crisis/incident management, business recovery, IT recovery, awareness training and exercising and BCM program execution during a crisis.

Design, coordinate, facilitate and execute maintenance and testing programs for all business continuity plans and emergency response plans and other information/communication

Act as a coordinator for continuity efforts after a disruption event. Insurance Management

My experience in underwriting and operations management has been whilst working for the short term insurance industry and the medical insurance industry in the UK market. My achievements include setting up several departments and an insurance company and ensuring that PruHealth (the Discovery Health subsidiary in the UK market) operates a profitable underwriting book. My experience has thus included the below:

Development of an underwriting philosophy and ensuring that it is adhered to;

Development of methodologies to identify and evaluate financial risks arising from organisations insurance policies and obligations

Analyse and underwrite individual risks, in line with the approved underwriting policy

Develop and oversee systems to capture, maintain, and analyse underwriting data, policies and procedures to ensure relevant and accurate data is used to price underwriting contracts

Develop and oversee systems to appropriately monitor and report loss development and validate and calculate claims

Manage day-to-day activities in the operations department and ensure that all customer issues/enquiries are resolved as per agreed service standards;

Continuously review related systems and procedures to recommend and implement improvements and enhancements in order to meet the agreed service delivery standards;

Developing operations process manual(covering all aspects pertaining to underwriting, claims and risk management) and ensure that these processes confirm to the standards of quality and operational efficiency and include effective internal controls to manage operational risks and stand as test of audit;

Increase risk profits through management of the loss ratio;

Identifying and implementing underwriting and pricing strategies to enhance risk profit, maximize the customer experience and promote efficiencies;

Consistent and strong decision making within the legal and policy regulations affecting underwriting;

Monitoring and analyzing technical reports, identifying trends and taking relevant action;

Assessing escalated and complex cases to deliver understandable and risk competent decisions;

Analysis of risk reports (underwriting and claims) and recommending appropriate corrective action against non-profitable classes of insurance. Safety, Health, Environment and Quality Management My role has been to support and coordinate the management of safety, health, the environment and quality management (SHEQ) as well as being the custodian of SHEQ management policies; processes; and systems. This includes

Facilitation and coordination of SHEQ activities across the organisation

Review and maintain SHEQ management processes and systems that will ensure business continuity and proactively inform strategy and policy development.

Ensuring that all organisational business units maintain sound SHEQ management practices

Promote safe work activities by conducting health and safety audits and ensuring that all business units adhere to the specific requirements within their environments;

Directing and facilitating the implementation and maintenance of certification requirements in respect of ISO 9001, ISO 14001 and OHSAS 18001;

Developing, monitoring and testing emergency preparedness;

Directing the identification, assessment and reduction of health, safety, occupational hygiene, environment, security, fire and emergency preparedness risks and making recommendations to ensure legal compliance.

Corporate Services

Information Management

Provide oversight to development, planning and implementation of IT systems

Ensure the IT department to stays abreast of relevant technology development and provide support in innovative solutions

Procurement

Provide leadership, oversight and overall coordination of the Procurement unit ensuring the effective delivery of the procurement function.

Oversee the preparation, approval, implementation and monitoring of the corporate procurement plan ensuring acquisition plans are in place and properly laid out in accordance with all financial and procurement guidelines.

Oversee the implementation and compliance issues of procurement policies and guidelines including the monitoring of contract management process with consultants and service contractors.

Monitor the contracts management process including proper performance assessments to ensure value for money for goods, consulting services and non-consultancy services. Leadership and Management

Deliver services and KPIs outlined in Service Level Agreements, ensuring high performance delivery.

Conduct annual appraisal for direct reports, setting personal objectives and development plans and providing constructive feedback to assist with development.

Build effective relationships with colleagues at all levels through open communication and constructive feedback.

Referees – available on request

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