Manager Staff
Resume:
Professional Experience
Citco Fund Services: Total tenure May 2010 to Current Day
Investor Relations Manager - Toronto, Canada
November 2017 - Current
• Manage team of 6 staff responsible for providing investors and clients with accurate statements reflecting current value of investments
• Monitor team performance and manage resources; coach and develop staff; identify training needs and opportunities, ensure work environment is collaborative, identify key risk areas and allocate resources accordingly
• Provide investors and clients with resolutions to escalated issues, ensure timely reporting, and prioritize deliverables. Prepare board reporting for quarterly client meetings and host client calls
• Liaise with offices across the world (Dublin, Manila, New York) to anticipate potential issues in compliance
• Conduct internal monthly meetings and recap any difficulties encountered to bridge gaps Product Control Manager – Manila, Philippines
July 2016 - October 2017
• Co-managed operations staff of 25 who were responsible for OTC security set up review and OTC trade confirmations for all Citco clients
• Provided guidance on escalated inquiries by clients, ensured all issues were addressed and resolved in a timely manner
• Identified areas of manual intervention and worked with business solutions team as well as product development team to ensure risk was mitigated
• Worked closely with internal teams to ensure all outstanding security set up and trades were confirmed so that there were no delays in pricing
• Ensured daily, weekly, and month end sign offs were completed and provided to internal teams as well as to the client
• Conducted monthly reviews with staff to encourage growth; reviewed and signed off on timesheets and expenses; provided monthly updates to senior management on progress of team initiatives and spearheaded rewards team to acknowledge outstanding employees across the Philippine offices Operations Manager – Jersey City, NJ
May 2010 - July 2016
• Managed operations staff of 4 in NJ and 25 between Shanghai and Halifax who were responsible for providing reconciliation and settlement services to clients with over 30 billion AUM collectively
• Maintained strong communication lines between NY, Toronto, Halifax, and Shanghai offices with weekly meetings and daily conference calls. Identified operational gaps and developed action plans to mitigate risk by reporting to upper management
• Researched and resolved escalated operational issues including trade fails and exceptions, issues with security set up (i.e. validate tick value, investment symbol, expiration date), P&L (i.e. validate pricing versus Bloomberg and/or Golden Source and counterparties mark), and internal discrepancies between functional groups: Valuations/Fund
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Sweet Briar College 2005
Anthropology GPA 3.8
Honors: Dean’s List
2001-04
Association of Women in
Communications
Tess Bagley
73 Vanbrugh Ave Scarborough, ONT M1N 3T1
Phone: Mail:
********@*****.***
Web:
Linkedin.com/in/tess-bagley-1b26bb3
Skills and Highlights
International Work Experience: Shanghai, New York, Manila
Adaptable, Self-Motivated, Effective Communication Skills, Positive Attitude
Microsoft Office and Excel; Data Collection, Analysis, and Document Processing; Reconciliations; Client Service; Financial Services and Administration; Hedge Funds
Accounting Teams, prime brokers and clients
• Reviewed cash and collateral accounts daily and at month end; booked subscriptions, redemptions and non-trade related fees (i.e. legal and professional fees)
• 9 month trip to Shanghai to ensure processes and procedures were updated, trained on settlements and futures break resolution, as well as provide middle management support
• Internal committee; member of OPEN Initiative created to gather higher level staff across departments to spearhead internal development opportunities (higher education interest, networking possibilities, etc) Ophedge Investment Services – Rye Brook, NY
Feb 2006 – May 2010
*Ophedge was acquired by Citco in the Spring of 2010 Operations Manager
• Critical involvement in Asia Strategy Initiative to grow Shanghai office into more self-sufficient structure spending a year there to assist in creating successful overnight shift to support local and overseas clients
• Provided T+1 futures and options total equity reconciliations to 6 clients trading commodity, currency, interest rate, livestock, and index product types with over 30 accounts
• Maintained independent commission and fee schedules and worked closely with counterparties to ensure correct charges
• Automated all futures reconciliations working closely with I.T. on development and testing
• Supported 2 managed accounts within a 2.5 billion dollar fund with full month end book to independently calculate NAV on a monthly basis
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