Manager Project

PROFESSIONAL SUMMARY

Business management professional with extensive leadership and hands-on experience with an emphasis on communication, requirements management, project management, and product implementation in the Technology and IT Industries.

PRACTICAL AREAS OF EXPERIENCE

Excellent written and interpersonal communication skills

Knowledge of technical issues & ability to apply critical thinking to all aspects of project deliverables

17 years Project Management Experience

14 years Technology Experience

High degree of flexibility and tolerance of ambiguity

16 years Client Management Experience

Proficient in project planning, organizing, motivation of team resources and delegation

12 years System & Software Development

SOFTWARE AND RELATED SKILLS

Profound experience in managing complex IT Infrastructure-related projects

Familiarity with PMO and PMBOK standards (Agile, Waterfall and Scrum proficient environments)

Profound knowledge in product and service selection and vendor negotiation

Proficient with MS Office Suite, SharePoint, MS Project Server, Project Web Access (PWA) and SQL

High proficiency in Windows Server, Local and Wide Area Network, Telephony, Desktop technologies and Cisco hardware and network infrastructure

Strong ability to find solutions to perplex IT challenges, while keeping multiple projects on schedule and completed under budget

PROFESSIONAL EXPERIENCE

DuPont/Dow Chemicals - Atlanta, GA 04/2019 – Present

Sr. Infrastructure Project Manager

Developed and presented an Enterprise Voice Roadmap and collaborated with Architecture, Telecommunication Engineers, Network Operations and Implementation teams to achieve company strategy, vision and goals

Directed operations of multiple Contact Center environments and End User voice migrations across domestic and internal production global sites

Manage vendor relations with On-premise and Cloud Based Telephony Solutions with Cisco, Avaya and Top 5 Telecommunication local and long distances providers to ensure successful transition from old to new Voice services at the site level to allow for a global CUCM platform

Partner with business stakeholders to exceed Client expectations even with fixed deadlines and moving priorities while maintaining a flexible approach to ensure complete implementations

Responsible for $15M in Telephony project budgets; while overseeing weekly task management and time tracking

Serta Simmons Bedding - Atlanta, GA 01/2018 – 03/2019

Sr. Infrastructure Project Manager

Working with IT management to rank areas of concern and recommend solutions, based on best value add for the business and ease of implementation

Managing (3) large Priority 1 infrastructure projects (MS Exchange remediation, VOIP hardware conversion and multiple data center hardware decommission – Chicago, Atlanta/Buckhead corporate offices and QTS) concurrently

Governed the successful transition from existing to new Managed Service Provider within an expedited timeframe

Implementing Warehouse Integration Tracking solution within (6) domestic and Canada manufacturing plants

Assist PMO leadership with management of all infrastructure projects within the organization

Responsible for over $10M in project budgets; while overseeing weekly task management and time tracking

Manhattan Associates - Atlanta, GA 01/2017 – 01/2018

Sr. IT Project Manager

Engaged with Executive leadership to build a corporate Portfolio and Project Management Office

Managed international and domestic infrastructure projects to provide better end user performance and stabilizing the global Unified Communications platform (3 hubs included Americas, India and EMEA regions)

Drove Portfolio delivery initiatives, embracing new technology with extensive project management disciplines from concepts through implementations to go-lives

Lead multiple work streams across a variety of disciplines (application builds, virtualization upgrades, vmware updates, technology refreshes, Cloud transformation and Information Security initiated projects)

Total project budgets of $25M; average team size of 50 internal SMEs (domestic and internal) and vendor teams

Contribute forecasting to ensure prioritization of strategic efforts meets governance of internal/external stakeholders

WorldPay - Atlanta, GA 09/2015 – 12/2016

Infrastructure Project Manager

Manage collaboratively with executive management, business representatives, and multiple work stream resource teams (Storage, Compute and Telephony) to clearly define and achieve mutual understanding of the co-location project scope

Negotiate phase and deliverable reviews to provide adequate visibility and gauge progress and quality

Ensure post-migration and migration plans result in a workable architecture for network, storage, telecom and servers

Develop a risk profile for the project, conducts risk analysis and completes due diligence activities to mitigate risk

Led the successful onsite data center migration to 3rd party co-location from inception to office closure. Assisted in the execution and implementation of new telecommunication contracts, V-Motion cutovers and circuit turn-ups into new co-location with redundant support for AIX and SAP infrastructures. Total project budget of $20M; team size of 60

AAT&T - Atlanta, GA 09/2012 – 08/2015

IT Operations Program Manager

Manage 8-12 Class A data center environments that contained Fiber Channel over Ethernet, SAN storage, 6500 switching on ASA, ASR and Nexus hardware. Project budget of $10M; average team size of 50 SMEs

Provide infrastructure support with VPMO system, including routers, switch hubs and servers (BM and VMs)

Drive server installations, decommissions, server upgrades and virtualization projects

Create thorough documentation of all server/operating system transactions throughout the data centers

Manage domestic and international data center migrations, build outs and client site location closures (v-motion)

North Highland - Atlanta, GA 07/2011 – 08/2012

Infrastructure Project Manager

Provide strong leadership to multiple, complex global (US, UK and China) voice, storage and data network projects

Managed end to end corporate data center and international data center move projects (lift/shift and new hardware installations) to hosted offsite Disaster Recovery site

Successfully managed user group migration of three acquired companies (TrueBridge, Sparks Grove and Qedis) to parent company network and global dial plan (including Call Manager/Collaboration Meeting Rooms)

Lead local, national and global virtual teams spanned over 22 corporate sites to achieve successful facility circuit turn ups and user application migrations (2007 Exchange corporate migration to 2010 Exchange platform)

Execute task level management of deliverables for turn-ups of primary and redundant VOIP and MPLS providers

Outcomes Inc. - Alpharetta, GA 11/2008 – 06/2011

IT Project Manager

Managed data load and validation routines for web applications that provide the auditing and analysis tools used to process HEDIS and PIA charts

Handled resource coordination, communications with clients, business analysis, requirements documentation, project planning, testing, documentation and deployment of new programs and Intranet/Internet web sites

Managed the automation of multiple daily data loads into the corporate operating system to provide more efficient processing of all incoming charts for process improvement

Coordinated acquisition and installation of equipment to support Disaster Recovery Testing projects for clients

Organized and led cross functional teams to develop project scope, task execution and staffing pattern for resource allocation to implement application and project deliveries when consolidating three data centers into 1 onsite location

EDUCATION

Alabama A&M University Business Administration

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