Social Media Support
Resume:
Yuvrajsinh Rathod
Cell – 647-***-****
***************@*****.***
Objective
Result oriented professional with enough experience in providing technical assistance and support for queries and issues concerning computer systems. Looking to obtain a respectful position with a growing company to showcase my skills and contribute towards the mutual growth.
Strengths
Experience in providing technical support to users over phone, chat, emails, and in person.
Great exposure to various technologies such as IP Addressing, VOIP, Citrix, APM, VMware.
Experience with data integration, building interfaces, and medium network administration.
Hands-on experience with various operating systems Windows Server 2008, Windows Server 2008 R2, Windows Vista, Windows 7, Windows 10, Mac OS (Sierra, High Sierra), Fedora, Ubuntu.
Experience with multiple databases such as MySQL, MS-Access, Oracle. Highly experienced with writing queries, dynamic queries to insert, view and delete data from multiple tables using SQL Joins.
Highly efficient in creating, maintaining, and configuring user accounts using Active Directory, granting/revoking permissions, establishing network connections, sharing files, folders, and devices.
Installation, troubleshooting of various devices such as desktops, laptops, handhelds, printers, scanners, MFUs (Multi-Functional Units), cellphones.
Highly proficient in creating, maintaining and editing various technical documents such as Training Documents for users, User manuals, and internal wikis, Knowledge base for users.
Proactively working in collaborative environments, and displaying strong work ethics.
Ability to effectively prioritize and execute tasks in a high-pressure atmosphere.
Valid Driver’s license and reliable method of transportation.
Technical support
Database
MY SQL, MS Access, Oracle, MS SQL Server, PL/SQL
Computer Languages
C/C++. Net, VB Script, HTML, XML
Operating Systems
Unix, Linux, Windows 7/8/10, IOS, AS/400
Networking
TCP/IP, WAN, LAN, FTP and VPN protocols, routing and networking
Experience
IT support specialist (1/2019 –Present)
Domino’s pizza:
Register and classify received Incidents and undertake an immediate effort to resolve them as quickly as possible.
Process and respond to service requests and keep users informed about their incident’s status at agreed intervals. Service Requests like computer re-imaging, application, installation, device/printer Installation, Wi-Fi setups, VoIP phone setup.
Monitor the Local Area Network which includes Internet Connectivity. Also, Monitor and help maintain the VoIP Telephone System.
Install and configure computer hardware operating systems and applications.
Monitor and maintain computer systems and networks.
Troubleshoot system and network problems and diagnose and solve hardware or software faults.
Has to apply excellent problem-solving skills to uncover the root cause for technical issues and creatively find ways to resolve them.
Communicating complex concepts to a general audience.
Provide support, including procedural documentation and relevant reports.
Follow diagrams and written instructions to repair a fault or set up a system.
Walk staff or clients through a series of actions, either face to face or over the telephone to help set up systems. Set up new user accounts and profiles and resolve password issues.
Respond within agreed time limits to call-outs.
Prioritize and manage many open cases simultaneously.
Establish a good working relationship with customers and other professionals.
Test and evaluate new technologies and find new innovative ways to help with job efficiency.
Peer counselor (4/2018 – 4/2019):
George Brown College:
Providing peer coaching to students individually or in groups through presentations.
Leading and/or assisting senior staff with student events, projects, and/or the use or development of new materials focused on building student success and student engagement.
Maintaining up-to-date and information on student services and resources.
Responding to student questions in a professional and timely manner.
Providing support to students in learning how to make good choices for themselves.
Tracking student participation rates and creating report.
Call center Associate (1/2018 – 12/2018)
Comptel Marketing:
Answer incoming customer calls/ emails/social media queries with regard to product delivery, billing concerns and general queries.
Respond to customer questions and objections utilizing established service de-escalation techniques and endeavor to provide resolutions the first time around.
Maintain a high level of professionalism and build a positive rapport with each and every customer.
Update customer information in the customer service database after each customer interaction.
Work with the management team to stay updated on product knowledge and stay updated on any changes in company policies.
Make a positive impact on the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
Exercise retention efforts when appropriate.
Academic Qualification
Computer System Technology(Advanced Diploma Program)
(Overall GPA 3. 5)
George Brown College of Applied Arts and Technology (Toronto, ON) (Jan 2018-April 2020)
Key Competencies
Network Diagnostics and Design
Windows Active Directory Services
System Diagnostics
Windows O/S Administration
Microsoft Windows Network Infrastructure
Open System Automation
Technical Support for Network Administration
LAN installation and maintenance
Data Communication Technique
AS/400 Security Implementation Plan
Open System Application Server
Advanced Data Communication
12th Science (Gujarat StateEducation Board)
ST Xavier’s High School (Gujarat, INDIA) (June 2015-March 2017)
Personal skills
Strong Interpersonal skills, Excellent communication skills
Time-management, Ability Detailed oriented
Great problem solving skills, Flexibility
Ability to work in a team
Contact this candidate