Customer Service Sales Representative
Resume:
Yuriy Soroka
Des Plaines, IL, 60016
****.******@*****.***
QA Analyst, QA Tester
PROFESSIONAL
SUMMARY
Organized and results-driven professional with 10+ years of experience. Customer Service, Technical Support and QA seeking position in Quality Assurance, Web and Mobile testing.
Highly experienced in Customer Service, Technical Support, cross-browser and cross- platform testing. UI and UX testing of internal applications. Possesses strong communication skills, thrive in a team work. Effective both as a team player, or a manager.
Excellent analytical and problem-solving skills.
Efficient in Exploratory, Functional, Regression, Cross-browser, Integration, Usability, UI and UX testing.
SKILLS
Project management tools: Kayako, Slack, JIRA, Trello. Telecommunication platforms: VoIP, Mobile, CDMA, GSM, POTS Platforms: Windows, Mac OS, Android, Apple iOS
Selenium Web Driver, Java, HTML, MySQL, TestNG
WORK HISTORY
Feb 2014 – Present
Tester / QA • Allvoi
- Manual and automatic testing of e-commerce/retail website functionality for Home, Wireless and Voip telephone services. Order processing and user account management.
(Smoke/sanity, functional testing, UI /UX testing, regression testing)
- Manual testing of native mobile telephone applications for VoIP telephony
- Creating and executing test plans and test cases in Waterfall and Agile environment.
(Automating regression testing using Selenium with Java, utilizing TestNG framework)
- Communicating with It dev team on bug reporting
- Performing QA and cross-platform and cross-browser testing of internal Web and mobile applications.
May 2009 – Jan 2014
Technical Support Representative • Allvoi
- Provided technical support for over 10 000 VoIP telephone service customers
- Resolved issues submitted by customers
- Submitted and following up on Outage/issues reports with vendors and service carriers
- Tested voice quality and functionality of new equipment and firmware Jun 2007 – Apr 2009
Wireless and Local Service Coordinator • World Discount Telecommunications
- Played leading role in managing and maintaining customers with local ATT based service for ILEC
- Worked with developers to create functional customer service and billing database
- Performed in-house QA, functional and cross-platform testing of web services and applications, performed user acceptance testing.
- Effectively communicated with ATT and Paetec provisioning centers and with ATT and McLeod repair centers and business offices. Successfully resolved 97% of service outage cases and achieved goal of 100% successful customers conversions
- Was engaged in developing a network of wireless sales points. Developed and performed effective technical training of company sales representatives.
- Serviced number of off-site locations
Feb 2005 – Jun 2007
Customer Service representative • World Discount Telecommunications
- Answered customer service calls for long-distance and international telecommunication company
- Serviced customers in four languages using various applications for customer account management and trouble processing
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Sept 2004 – Feb 2005
Cable Technician • Prince Telecom (Comcast sub contractor)
- Installed Comcast Cable services at customers locations
- Serviced and troubleshooting Comcast TV and Internet issues Oct 2002 – Dec 2004
Sales Representative • T-Mobile and Dish Network authorized dealer store
- Prepared sales contracts and documentation.
- Resolved customer inquiries and complaints
- Troubleshooted service issues, dispatched technicians EDUCATION OAKTON COMMUNITY COLLEGE
Courses in Computer Networking and Network Engineering. EDGWARE ACADEMY OF LANGUAGE AND COMPUTER SCIENCE (LONDON, UK) Cambridge Certificate in English.
UKRAINIAN ACADEMY OF PRINTING (LVIV, UKRAINE)
Diploma of Printing Automation Engineering.
(US evaluated Bachelor’s degree)
ON-LINE COURSES
Software testing training course, Selenium Web Driver with Java + Frameworks, SQL VOLUNTEERING
HOBBIES
UKRAINIAN PUBLIC ORGANIZATION “ORANGE WAVE” (2005 - PRESENT) Non-for-profit organization that works to support and unite Ukrainian community. Currently serving as the head of the board.
MARTIAL ARTS SCHOOL “COMBAT HOPAK” (2009-PRESENT)
Scholar, teacher assistant
ST VOLODYMYR UKRAINIAN ORTHODOX CHURCH (2015 -2017) Board member / volunteer
HISTORICAL REENACTMENT GROUP “GREYWOLVES CO.” (2009-PRESENT) Funder, unit commander / volunteer.
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