Service Manager

Jayasree Sivaraj

**.********@*****.***, 91+996*******

A results-driven IT professional with 7+ years’ exp in Continuous Delivery and Release Management.

“Want to pursue a challenging career in an organization that will utilize my skills and give continuous scope for proving and enhancing my skills”

Professional Summary

IT experience with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure.

Successfully deployed multiple Hot Fix and New Changes in Mobile API, RTVS and New Webservers while working for Tesco Company.

Hands on experience on Manual and Automation Deployments (Configuration and Content) for DB and APPLICATION using Windows and Linux platform.

Knowledgeable of complete software development life cycle (SDLC) and well versed with the Software Engineering and Project Management methodologies like traditional Waterfall, Iterative and Agile methodologies

Experience on Creating XML Scripts for Release, Configuration, validation and Pre- req manifest to implement Automated Continuous Delivery Using CA Nolio.

Solid knowledge of .NET Framework technology.

Develop and manage the roll in & out schedules, implementation plans and activities/tasks for and across all functional groups involved in the release and work across functional groups involved in the release.

Developed policies and procedures for implementing changes to production IT environment, including risk analysis, mitigation, technical documentation, communication plans, implementation & back-out plans, and change calendar.

Facilitated communications between and gained consensus from IT teams.

Expertise on Installing and troubleshooting of VOIP Devices.

Excellent customer handling and problem solving skills with a strong technical back ground and good inter personal communication skills.

Knowledge on Router, Switch and Call Routing with Vonage.

Experience and Expert in Preparing Process Documents.

Qualification

B.E (ECE) with 66% from Vishweshwaraiah Technological University, 2006.

Jenkins – on going training – Udemy online Courses

Technical Skills

Monitoring Tools: MOM 2003, SCOM 2007 R2

Ticketing Tools: E-service Desk, Microsoft Visual Studio2010 - TFS & Interact 2.0, Service Now

Programming Language: C, OOPS concepts, Basics of XML & SQL

Operating System: Windows 2007, XP and Vista.RDP to Windows Server 2003, 2007 R2

Release Automation Tools: CA Nolio

DB Deployment Tool: MSSQL Server Management 2008 R2

Linux Deployment Tool: SSH Secure Shell and Putty

Documentation Tool: Microsoft SharePoint and Tesco Knowledge Base

Networking skills: Basic knowledge on Networking, Routing and switching.

Achievements

In 6 Months I was able to prepare Report on SciVisim - Awarded by ‘Value award’ from manager for “Understand the urgency and purpose of generating Report On time” at Tesco.

Played key role on Moving 250 Orders down to the Stores in 1hr, received appreciation from IT Service Director at Tesco.

Making process clear and Comprehensive in the existing process documents and made Process easy received appreciated by IT Service Manager at Tesco.

Appreciation from other Teams members and managers for ‘quick turnaround and swift action’ on any request and incident at Tesco and GRMS ITC

Developed as a ‘SPOC’ in the Team.

Received ‘Delighted Customer Award’ for Smart Work.

Received ‘Star of the Moment’ Award for Key Role in MAPI Deployment.

Tesco Retail Certified –‘Bronze level’ –2012.

Received ‘Customer Satisfaction Award’ in CSS, Chennai

TESCO, Bangalore: 4.2Years

Continuous Delivery and Release Management

Project 1: New Datacenter (Starwood)

Platform: Linux and windows

Deployment: Application and DB

Tools: TFS 2010, E-service Desk, SCOM & Nolio, MsSQL Server

Description:

Tesco.com is a 24 hour business with Websites and Fulfillment centers and growing £2bn business.

Building New Data Center to control traffic and security Expansion in the Production Environment.

Responsibility:

Complete and custom Nolio Installation.

Adding Servers, component, Process and create environment to publish on Nolio.

Creating MySQL Server database for Nolio.

Installing and verifying Pre- Requisites after signed off from Wintel Team.

Release, Configuration changes and Validation are done through Nolio.

Project 2: RTVS (Real Time Van Scheduling)

Platform: Linux and windows

Change: Application

Tools: Putty, SSH

Description:

RTVS is responsible to deliver the orders to customer`s location in Real route.

Includes updating/upgrading of Applications MAP Edit, DCC, DSS, ORS, CAS and BOA.

Responsibility:

Placing the file in required location using SSH for Linux server operations.

Editing, verifying and Code installation done through Putty for Linux ORS.

Perform Smoke Test before sign off the changes.

Project 3: MAPI (Mobile API)

Platform: Windows

Change : Application and Database (DB)

Tools: Nolio

Description:

Tesco `s Retail service through Mobile Application called MAPI. Includes 2 Daemon (Tesco and Teradata) and 16 Web Servers.

Responsibility:

Deployment and Smoke test done through Nolio for pre prod and prod.

Implementation Plan .

Accomplishment:

Pre-Deployment and Post Deployment Checks.

Execute the SQL query on MSSQL Management Studio where requirement is stored in TFS.

Preparing and Coordinating with other teams for the Live/pre prod(Store 5) implementation Plan and Check Point Conference bridge

Checking the VIP entry in the Host file and connectivity between MAPI, API and Grocery Servers.

Server cluster Node failover and restarting services.

Implementation Testing in OPS – Delta Release.

Setting IIS service account (manual or automation) and Performing reset.

Complete Change management Process.

GRMS ITC, Chennai: 1.5Years

Change Management

Roles & Responsibility:

Collaborated with IT partners regarding change management and championed procedure compliance.

Conducted weekly meetings facilitating discussions and evaluation of proposed changes. Maintained online change calendar and coordinated events with enterprise business calendar; ensured communication with all business units.

Tracked all IT production changes and reported on completion rate, success rate, resources required, and production outages.

Provided appropriate data to external audit company.

Collect client escalation issues gather status of outstanding assets & applications ensure continued progress across all assigned applications.

Validate application on-boarding status, phase, book of work, and closure data in tracking tools.

Tracking of Change and Incident Management activities Service Support.

Chair regular meetings on various service improvement activities including Tracking tool

Develop Management reporting portal development Audit tooling enhancement & release tracking of audit tool decommissioning.

Client Support Creation of reporting: Client-facing formal and informal status reports in various formats (online, SharePoint, excel, PowerPoint, documents) Communication.

Tools: Remedy

Platform: UNIX and Wintel server operating systems, RDBMS platforms, and general workstation software (MS Office, etc.)

Cyber net Slash Support, Chennai: 1.2Year

Technical Support

Accomplishment:

Vonage (Voice over Net AGE) is phone service provider through internet using VoIP protocol.

Role& Responsibility:

Installation, Operational and Troubleshooting of 32 different Vonage devices include routers, switches and phone adapter.

Tools: Interact 2.0, CCA & IKB (Intranet Knowledge base)

APTECH Computer Education Ltd,. Mysore : 6months

Faculty

Accomplishment:

Faculty for the below mentioned Software Programming Language -

Basics of Computer, C & C++

Personal Details:

Date of Birth: 18th April 1981

Languages: English, Tamil, Kannada, Telugu & Hindi

Address: #58,Vallalar Street,TVS Nagar 1st main,North Korattur,Chennai 76

I hereby declare that all the particulars given here are true to the best of my knowledge and belief.

Jayasree S

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