Social Media Customer Service
Resume:
Skills
Medication Administration
Patient Care
Grooming and Bathing assistance
Meals Preparations
Housekeeping and Laundry
Calm &level-headed
Data entry
Behavioral Management
Verbal & Written Comm
Strong in Excel
Invoice and Payment Processing
CONTACT
Victoria
**************@*****.****
66 Harries Road,
Edenglen,
Edenvale
1610
Talented individual offering 10 years of experience and top-notch abilities in organising workflows, solving complex problems, and making accurate decisions based on sound judgement and analytical strengths. Seek to bring knowledge and abilities to new position in Caregiving. Am a hardworking, patient and focused, abilities learned from previous positions.
Professional Summary
Project Officer, 01/2018 to current
Brazen Mind, Edenvale, Gauteng
Monitored deadlines and milestones to keep team on track with project schedule
Worked with senior case managers to coordinate team development activities and trainings
Closely collaborated with project members to identify and quickly address problems
Gather and organise supporting materials for meetings and projects updates.
Responded effectively to changes in project requirements, recalculating deliveries as needed
Organised scope, schedule and assignments for entire team
Built and utilise reporting systems to keep customers and management in loop with latest information.
Managed and motivated project teams to promote collaboration and keep members on-task and productive
Monitored social media and online sources for industry trends
Customer Service Officer, 03/2015 to 11/2017
Peniel Health Services SA, Edenvale, Gauteng
Counted cash and deposits, checked suppliers and completed any other required opening or closing task to facilitate smooth team operations
Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Educate customers on promotions to enhance sales
Promote company brand and unique offerings through personalised customer service
Assisted call-in customers with questions and orders.
Provide primary customer support to internal and external customers in fast-paced environment.
Alison Online
Caregiving Diploma 2020
Peniel Health 2016
Caregiving Certificate
Peniel Conferencing and Management
Job Analysis
Peniel Conferencing and Management
Project Management
EDUCATION
WORK HISTORY
Contact this candidate