THRIVEENI NALLAMOTHU

Address: ***/**** **. ********* ****, Essendon, VIC 3041 Cell Phone: +61-469******

LinkedIn: http://au.linkedin.com/in/Thriveeninallamothu Email: adc1ch@r.postjobfree.com

Customer Service Associate

A Results driven professional with good problem solving skills and the ability to work alongside all kinds of people. A highly motivated individual who is eager to learn and prove. Learn and reacts fast and intuitively. Can handle tremendous stress and is always looking for ways to gain experience from and contribute more than it to which ever from the individual work with.

Areas of Expertise

●Over 2 years of experience in Customer Service Associate

●Product Knowledge

●Maintains Customer relationship by responding to inquiries; documenting actions

●Prepares for customer inquiries by studying products, services, and customer service processes

●Responds to customer inquiries by understanding inquiry, reviewing previous inquiries and responses; gathering and researching information, assembling and forwarding information, verifying customer’s understanding of information and answer

●Reporting skills

●Analyzing information

●Customer focus

●Updates job knowledge by participating in educational opportunities

Professional Experience

WIPRO, Hyderabad, India October 2017 – October 2019

Customer Service Associate

Responsibilities:

●Accomplishes customer service and organization mission by completing related results as needed

●Complete administrative tasks, such as initiating vendor operation services, asset management and assisting with organizational efforts

●Participate in team projects as assigned

●Provide process and technical training

●Availability for off-hours maintenance and critical incidents

Education

Bachelor of Technology in Computer Science & Engineering, Bapatla Women’s Engineering College, 201

References

Rajesh tokala – Group lead- wipro, Hyderabad, India – Mobile: +919*********

Work Authorization

Patner(Provisional)(Subclass309)