HANK HERING

Boulder/Denver Area 303-***-**** www.linkedin.com/in/hankhering adc1bb@r.postjobfree.com TECHNICAL WRITER

Dedicated, proficient, and personable technical writer with extensive experience in hardware and software documentation enhanced by degrees in technical writing, editing, and electronics.

Proven ability to create concise documentation for medical, telecommunications, and environmental industries

Information gathering for comprehensive documents including research and interviews

Strong communicator, easily building rapport with staff, upper management, and clients

Successful management of multiple projects and priorities simultaneously while working within deadlines

Ability to work independently and collaboratively as a team member Proficient in:

DITA XML XMetaL Adobe FrameMaker (structured and unstructured) Adobe Photoshop CorelDraw SDL Trisoft Content Management System (CMS) Adobe Acrobat Microsoft Word Vasont Content Management System (CMS) Adobe Illustrator Microsoft Excel SolidWorks Enterprise Product Data Management (PDM) Snagit Microsoft SharePoint Atlassian Jira Software Snipping Tool PTC Arbortext Suite QuarkXPress

Training:

Agile Project Management InDesign Microsoft PowerPoint Madcap Flare RoboHelp Microsoft Visio

PROFESSIONAL EXPERIENCE

Senior Technical Writer, Pivot3, Louisville, CO 01/19 – 03/20

Wrote and edited software documentation including user guide, Bare Metal Installation (BMI) Guides, technical notices, and field notices for data storage.

Worked with the software and interfaced with Subject Matter Experts (SMEs) to gain product knowledge.

Photographed equipment and captured screenshots for the step-by-step instructions.

Moved the documents through the publication process from creation to final version.

Participated on multiple Agile teams and actively contributed in scrum standup meetings and sprint planning.

Created, modified, and closed Jira tickets.

Technical Writer II, United Airlines, Denver, CO 02/18 – 07/18

Edited Instructor Manuals, Flight Manuals, and Flight Operations Manuals to ensure the converted style sheets and content re-use sections align in the XML files and PDFs.

Verified the XML/DITA issues with the four parts of the software.

Organized and led Jira meetings with the training developers and the publication writers.

Edited, modified, and added troubleshooting information to the Technical Writer’s User Guide. Senior Technical Writer, Medtronic, Louisville, CO 10/14 – 08/15

Developed service/repair documentation including content blocks, technical bulletins, quick reference guides, and service manuals for surgical image guidance and navigation equipment.

Used documentation plans to assemble documents and track the progress of the documents.

Guided documents through ECO process in the Product Lifecycle Management System.

Photographed equipment and used the images in step-by-step instructions.

Identified and fixed gaps in product procedures and Standard Operating Procedures (SOPs). Content Developer, Terumo BCT, Lakewood, CO 11/13 – 01/14

Created an installation manual and updated the operator's manual for blood component technology equipment.

Worked with Regulatory Department personnel to make sure that the text was correct and appropriate.

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Technical Writer, Hach, Loveland, CO 09/09 – 10/13

Wrote and edited user manuals and instruction sheets for water flow and measurement equipment.

Used Simplified Technical English (STE) words and topic-based authoring to reduce translation costs.

Worked with the Compliance Engineering Department to create, edit, and revise safety statements.

Organized and led kickoff meetings and daily stand-up meetings.

Created and managed shared document reviews with SharePoint. Technical Writer, LSI, Boulder, CO 01/08 – 07/09

Wrote and edited kit instructions, initial setup guides, quick installation guide posters, and product release notes for computer data storage equipment.

Planned documentation changes and single-source authoring with a content plan.

Collaborated with editors, artists, Subject Matter Experts (SMEs), and project leads.

Produced detailed work instructions for the Technical Publications Department. Technical Writer, Catholic Health Initiatives, Denver, CO 09/05 – 12/07

Produced and edited numerous documents for the Customer Service Representatives (CSRs).

Made and evaluated practice telephone calls to CSR trainees to test their knowledge. Technical Writer, Fischer Imaging Corporation, Denver, CO 08/04 – 06/05

Wrote service manual procedures for medical imaging machinery.

Photographed mammography equipment and edited the digital photos.

Participated in engineering, product planning, and product design meetings. Senior Technical Writer Specialist, Conexant Systems, Inc., Boulder, CO 08/99 – 09/02

Wrote, edited, and formatted data sheets, software programming guides, application notes, product briefs, and errata sheets for the semiconductor chips and software used to transfer data.

Created and modified graphics to reduce the graphics turnaround time. Technical Writer, Lucent Technologies, Denver, CO 08/97 – 08/99

Updated installation and upgrade manuals for telephone switches.

Assessed customer needs with user contact and site visits.

Interfaced with engineering, development, system test, production, and translation personnel. Technical Writer, Integration Technologies, Englewood, CO 08/96 – 06/97

Created user guides and instruction sheets for geographical software used in the cable industry.

Tested the software interface to make sure the functions and features worked properly.

Documented problems/issues in the bug tracking software. OTHER EXPERIENCE

Caregiver, Private Family, Broomfield, CO 11/15 – 12/16

Restructured layout to increase efficiency and accommodate new care provisions.

Repaired household items and scheduled contractors as needed.

Advised on household issues and assisted with transportation and daily errands. EDUCATION

Bachelor of Arts Degree, Technical Communications: Technical Writing and Editing, Metropolitan State College Associate of Applied Science Degree, Electronics Technology, Front Range Community College Associate of Arts Degree, Technical Writing and Editing, Front Range Community College

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