Insurance
Resume:
CONTACT
Phone : 613-***-****
Email : *********@*****.***
SKILLS
• Claims reporting systems
• Data Entry
• Account management
• Health insurance
• Quotes and sales
• Auto insurance
• Policy renewals
• Client needs analysis
• Life insurance
• Relationship Development
• MS Office
• Problem Resolution
PROFESSIONAL SUMMARY
Knowledgeable individual in the Life & General Insurance with more than 10 years' working as Insurance Claim Processor for a well-run organization. Determined and experienced in Microsoft Package and Sybase* software. WORK HISTORY
Insurance Advisor, 05/2017 to 09/2019
Progressive Insurance - Texas, USA, Texas, USA
Insurance Claims Processor, 11/2009 to 05/2017
Cornerstone Insurance Plc - Lagos Nigeria, Lagos, Nigeria Insurance Claims Processor, 03/2003 to 10/2009
Glanvill Enthoven & Co - Lagos Nigeria, Lagos
Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
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Explained features, advantages and disadvantages of various policies to promote insurance sales.
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Provided quotes and promoted products for various insurance products, including building, contents and vehicle insurance.
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Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
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Tracked insurance claims to help policyholders settle claims, increasing customer satisfaction 100%.
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Sought out new clientele through face-to-face contact, telephone conversations and email correspondence.
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• Calculated premiums and established payment methods. Investigated damages, gathering information from diverse sources and delivering comprehensive reports.
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Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
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• Traveled extensively for customer servicing, mediation and legal proceedings. Communicated effectively with staff, including members of operations, finance and clinical departments.
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Presented insurance options to customers in order to close sales on new policies.
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• Processed invoices and mailed documentation to clients. Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
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• Affirmed or denied coverage fairly based on thorough investigations.
• Evaluated and settled complex insurance claims in strict timeframes.
• Coordinated with contracting department to resolve payer issues. OLAWALE OTUN
EDUCATION
Bachelor of Science : Real Estate, 08/2001
Obafemi Awolowo University - Ife, Nigeria
Some College (No Degree) : Insurance And Risk Management Chartered Insurance Institute Of Nigeria - Lagos, Nigeria
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