Store Manager Customer Service

Jude Baafi

**** **** ** *******, ****** GA *****

Cell: 571-***-****, ********@*****.***

SUMMARY

• Highly motivated results oriented with a passion for customer satisfaction. Continually growing and learning new things.

• Highly analytical and critical thinking skills.

• Integrity, loyalty dependable and hardworking

FedEx Office,14th and P St Washington DC

Store Manager 2017-2019

Responsible for overall leadership in shipping center, production center and retail center, whiles planning, training and development of team members.

Hired and trained team members and promoted lead consultant to assistant manager

Moved my store from store 2 to store 3.

Rite Aid Pharmacy, Alexanndria Va

Store Manager 2013-2017

Responsibilities included sales, merchandising, store operations, customer service, training and development of employees,scheduling, performance review, people and service, profit and loss management.

Top store manager in sales 2014-2015, trained and developed two assistant managers and one manager. Best shrink in the district.

CVS Pharmacy, Alexandria, VA

Store Manager 2008-2013

Responsible for the overall leadership and strategic operation of the front store and pharmacy which includes

Overall store management supervision and policy implementation

sales and inventory management, employee staffing, training and development, financial management and customer service leadership. Driving store execution and performance while building customer loyalty through a focus on excellent customer service handling

• Trained personnel to become successful managers

• Improved store condition leading to increase in sales

• Emotional connection award for good customer service

CVS Pharmacy, Alexandria VA

Assistant Store Manager 2005-2008

Assists the Store Manager in the running of the store by maintaining excellent customer service, staff training inventory management merchandise display, policy implementation and financial management

EDUCATION

Northern Virginia Community College, Woodbridge, VA

B.A., Business Administration

Currently studying towards a Business Administration Degree at Northern Virginia College

ADDITIONAL SKILLS

Excellent leadership skills

Ability to strategize and adapt to new situations

Excellent interpersonal and problem solving skills.

Ability to work under stress and meet deadlines

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