Peachtree Corners, GA adc156@r.postjobfree.com

Norcross, GA 30092 +1-678-***-****

SUMMARY

Director with extensive experience within the optical and wireless telecom industries. Experience in technical leadership, Scrum Master and Product Owner roles. Demonstrates competence in these roles by assisting development teams with schedules and process improvements while becoming more agile. High commitment to strong team-building and effective communication. Emphasis on coaching, growing employees and meeting strategic company goals. Ability to direct global cross continental teams. Key Skills:

Project Management using WBS Product Management

Operations Management Digital Marketing

Leadership Strategies Strategic Innovation

Embedded Software DevOps Leadership Agile Methodologies

Lean and Value Stream Mapping OTN, SONET, Wireless

Product Lifecycle Management Entrepreneurship

Community Engagement Total Quality Management Experience

EXPERIENCE

AVDA Optical Networking – Norcross, GA 2005-Present

Director – Research and Development

Leads a high performing agile software team. Responsibilities include ensuring that features are developed on-time and with improved FTQ (first time quality). Maintains a backlog that reflects priorities of the organization and customer requirements. Additional responsibilities include organizational hiring decisions, process management team participation to ensure compliance during the annualTL9000 audit and act as compliance officer at the local company site.

Led and budgeted a staff of twenty-one test engineers across Asia, Europe and North America.

Present and deliver test standardization processes to test teams across Europe and the USA, achieving improved efficiency with the sharing of test and automation resources.

Design and deliver technical subject matter training to the agile teams to improve knowledge of test methodologies and technology basics.

Reduced manual testing in the first year by 25% and improved test coverage by implementation of test automation across multiple sites reducing test time and achieving a quality metric of two or fewer critical defects each release.

Manage internal test equipment sharing allocation across teams, saving the company over 100k each year.

Championed the transformation of waterfall development process to agile and DevOps, leading to all the teams adopting the agile methodology, ultimately reducing SDLC.

While leading a high performing agile development team, reduced burn rate (task completion rate) by 10% in just one year.

Reduced defect backlog by developing T-shaped engineers; trained, empowered, and enabled testers to triage defects; and developers to automate and test. In defect handling, ensure a turn-around of time of less than one week in providing a response to the customer support team.

Introduced process to utilize Wiki Docs to improve efficiency and reduce documentation waste.

As Product Owner, continuously perform backlog refinement to align with customer priorities and improve team efficiency.

Utilize the burn rates of the team to schedule work so that the project commitments can be met. Delivery targets were improved by 15% after transitioning to the agile methodology within the first 2 years of adoption.

Initiated a community of Product Owners throughout the company. Products Owners are encouraged to share experiences and best practices.

Perform the role of Scrum Master for multiple teams. Ensured that impediments were removed, and planning executed effectively. Mentor agile teams to ensure that roles are being executed successfully according to agile principles.

Maintain relationship with external vendors to purchase equipment ensuring that the teams have the necessary and tools to complete daily tasks.

Collaborate successfully with Program Management, Product Line Management, Technical Support, Documentation, and Quality Management teams to ensure on time delivery of features to meet customer specifications.

Qualcomm (formerly Flarion Technologies) – Bedminster, NJ 2002 – 2005

Software Integration Test Lead

Customer Interface to interpret requirements and resolve their technical and administrative issues. Liaison between Development, Test and Customer Support Teams.

Lucent Technologies – Mount Olive, NJ 1997 – 2002

System/Integration Test Lead/Manager Delegate

Performed the administrative and technical duties of Technical Manager and well as serving as release coordinator for Integration and System Test teams. Planned the use of resources and personnel to meet scheduled deadlines and mentored new employees in both the technical and social environment. Served as a member of various committees involved in community activities under the auspices of Lucent Technologies.

EDUCATION

University of Illinois at Urbana-Champaign (Urbana, IL)

Master of Business Administration, MBA

Specializations in: Digital Marketing and Strategic Leadership & Management

Capstones in: Entrepreneurship & Strategic Innovation and Strategic Leadership and Management

State University of NY at Binghamton (Binghamton, NY)

Master of Science in Electrical Engineering

Morgan State University (Binghamton, NY)

Bachelor of Science in Electrical, Electronics and Communications Engineering

CERTIFICATIONS AND PROFESSIONAL DEVELOPMENT

Certified Software Tester, ASTQB (2007)

Certified ScrumMaster, CSM (2018)

Certified Product Owner, CPO (2018)

Product Management Professional, PMP (2017)

Agile Certified Professional, PMI-ACP (2017)

Member, National Association of Professional Women

Member, National Black MBA Association

Member, Product Management Institute

Member, Scrum Alliance

Member, Zeta Phi Beta Sorority, Inc.

PERSONAL

Non-profit Leader:

Norcross High School Foundation board member from 2012 to 2017. The foundation works closely with the school administration to raise funds for the school to bridge the gap between state and county funding.

Posse Foundation Scholarship nominator.

Member of the Paul Duke STEM High School Parent Council.

Passionate volunteer:

Volunteer with Community Teen Coalition Upward Bound Program. Present STEM career workshop to high school students.

Mentor and tutor to Norcross High School Students.

Prudence F. Franklin

https://www.linkedin.com/in/prudence-franklin/

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