Customer Service Manager

DeVon Tallant

**** ******* **. *** **** Addison, TX 75001

214-***-**** ********@******.***

PROFESSIONAL STATEMENT– Accomplished and Award recipient Customer Service agent with a proven record of meeting department standards for quality and talk time, Lead Agent, Mentor and Training experience. SKILLS

Microsoft Office Paint Shop Pro Power Point Mentor Training Email Chat Templates Revised IEngage

Australia New Zealand Airlines Lead Agent Sabre

Manager Assistant Manager Inventory Recruiter Retail Merchandiser Scheduling Liaison Call Center Oracle Work History

Driveline Retail Merchandising - Talent Acquisition / Recruiter 2020-2020 Talent recruiter, verified eligibility, verified personal information, explained details of the job, advised rate of pay, requested packet to be shipped to the new hire. Arbonne Intl. LLC VP Support /Global Support Team / Lead Agent 2009-2019 Generated daily reports for Supervisor, Lead Agent for Email Team and Mentor for New Hire class. Composed emails to Consultants and preformed Chat with Vice Presidents. Designed Company approved templates for Emails and assisted with Email training class. Assisted with Special projects, research on fraudulent orders and outbound calls to VP’s on MBZ registrations. Researched inquiries on Pay outs, compensation and direct deposits. Member of the IEngage Executive Team as well as a member of the Global Customer Service Team for Australia and New Zealand. Processed inbound calls from Consultants and Vice Presidents Composed Emails for Consultants and VP’s. Outbound calls to VP’s on MBZ registrations, researched inquiries on Pay outs, compensation and direct deposits. Communicated with the warehouse on special orders and tracking of shipments. American Express Travel Travel Agent Platinum Card Holders 2006-2007 Serviced inbound calls from Platinum Card holders, arranged precise international and domestic travel for card holders, including the flights, hotel and car or transfers, as needed. Represented American Express on Hotel site inspections. Southwest Airlines Customer Service Agent 2002-2004 Assisted passengers at the ticket counter, gates and courtesy booth. Offered trained assistance to special needs and V.I.P. passengers. Performed strictly guided financial transactions and executed detailed Government Homeland Security policies and standards related to domestic air travel. Mentor for new hire employees at the Ticket Counter. Received numerous accolades from passengers and management. American Airlines Vacations Caribbean Product Specialist 1995-2001 Offered immediate, comprehensive resolutions to problems International travel customers encountered while abroad. Created and sustained business relationships with loyal leisure customers as well as multimillion-dollar hoteliers, worldwide travel arrangements, analyzed refund request transactions resulting in precise, yet accommodating compensations. Liaison between American Airlines corporate headquarters and reservations call center. Other Experience - Retail Sales and Retail Management, Scheduling, Morning and Nightly Inventory, Restaurant Management, Training and Inventory.

Education - -OSU – Okmulgee Southwestern Oklahoma State University Associates in Marketing and Management Special Education, Music Director’s Honor Roll