Service Software

Junel Quijano

Education:

College: Marine Engineering Graduate

Certification:

A+ (Computer IT Technician) Certified

Certification Valid Date: from July 27, 2015 to July 27, 2018

Recertification Valid Date: July 27, 2021

Verify at: http://verify.CompTIA.org

Code: B12Y54D3L3EQK4FE

DELL Certifications:

Dell 1000 Client Q3 Assessment 2017, Auth ID: 3240 - 05/25/2018

Dell EMC Service Call Basics 2017, Auth ID: 3237 - 05/23/2018

Dell 1000 Client Foundations 2017, Auth ID: 323 - 05/24/2018

Lenovo Certified:

Lenovo Resources (RWSW202) – May 29, 2018

Using Lenovo Diagnostics (RWSW205) – May 28, 2018

Warranty Service Authorization Exam (RWST016) - May 29, 2018

Who is Lenovo? (RWSW100) – May 29, 2018

HP Certifications:

Servicing HP Desktops, Workstations and Notebooks for Service Technicians – May 26, 2018

HP ElitePad Family Service and Support – May 26, 2018

HP PC Hardware Diagnostics UEFI - May 26, 2018

Replacement System Board and DMI Programming – June 12, 2018

Solutions Awareness Training for Field Service Technicians Rev A - May 25, 2018

SANS Security Core:

Security Core – April 1, 2018

Additional Security – April 2, 2018

FCC Compliance Course:

Required by Intel – Jan. 7, 2019

Professional Summary:

PC troubleshooting, Computer hardware and software, including boot failure and debug, BIOS flashing.

Computer hardware assembly and upgrade with compatibility knowledge, and build specs according to needs and request

Reformat, partition drives and re-install Operating System

Back-up files, software, drivers, HDD cloning, Imaging

Windows Operating System clean installation, repair and upgrade (Windows XP, 7, 8, Vista, 10)

Malware, spyware and virus removal

Troubleshooting Internet connection and local area network issues (wired and wireless)

File sharing, map network drives, and Network Attached Storage devices (NAS),

Installation and configuration of network devices. printers, VOIP, modem (Cable and DSL), router configuration, hubs and switch.

Configure and setup Firewall's ACL (Access Control List), IP addressing, subnets, wireless networking

Proxy Servers set-up & config 1

Knowledge of utilizing Windows Server 2012 R2 (Active Directory, DHCP, DNS, WDS, RDS, FSRM) Client and Server Configuration

Create custom cat5, cat5e, cat6 (T568A, T568B, crossover) UTP, STP cable

Mac & PC Computer audit, repair, data destruction, hardware testing / network diagnostics test

Testing Firmware, Software & Data Collection for Intel’s Solid-State Drive (M.2)

Professional Experience:

CompuCom - June 24, 2019 to February 13, 2020

Position: Field Service Technician

Provide IT Service Hardware/Software on different Customers location site

Responds to incoming ticket including route plan to client’s location

Receives and ships computer/printer parts according to Company’s protocol

Working with Manager/Lead and co-worker on assigned Projects

Provides technical support to PC users, answering calls, emails, troubleshoots PC

remotely and onsite.

Organizing & deploying Company’s assets (Computers/ IT Equipments) audit, inventory, & assignment

Provides solution to any problems encountered each call

NSG Platform Validation Client - Intel FM2- September 10, 2018 to March, 2019

Position: Level 3 Validation Technician

Remanufacturing drives (SSD) Firmware, ROM patch, Light Switch according to start messages or work order requirements that includes PVC number on Jira (Task requirements)

Execute the test according to ticket (work order) requirements

Power test sleep, standby, reboot, network connected standby test, optane pair reliability

Example: Power test reboot cycles, optane enable/disable, volt cold boot test, connected modern standby, 4K uncompressed test, 3D mark Vantage, Benchmark test, it also includes HDDrives mode and configuration on the BIOS prior to OS and driver installation based on BKC (Best Know Configuration). Flashing BIOS on the Systems, flashing and updating MAC address.

Creating and Filing a pre-sightings report when the drive under test (DUT) failed

Gathering debug info from System under test (SUT) with drives under test connected (DUT)

oVSL work (Validation Lab):

Setting up System boards on the racks shelf according to work order on PVC (Project)

Matching the requirements of Chipsets, CPU, and BIOS on the System

Also includes naming convention for rack’s and shelf position, Power supplies and cables and SATA hard drives to be designate on each System, setting up Computer Interface Modules (CIM) and KVM switch and network cables

2

oPVT-P and PVT-X Automation:

Setting up Systems according to BKC, OS requirements, Drive Configuration

Registering System with thin client software to PVT-X server through IP address and Host Name, System Properties, then submit the job to server automation page (PVT-X)

oManual Test Execution:

Follow the System requirements, drivers, OS version, BIOS BKC, and download the required SSD firmware, ROM patch, Light Switch, Firmware Kit from the Start Message page link.

Install the OS according to drive configuration and install all the Systems drivers, Clientprep, Python Software, Twdl and all the required software for specific test.

A report must be created If there’s a failure on the DUT (Drive Under Test) or error found on both SUT (System Under Test) and DUT, collecting data, test results for further analysis.

World Wide Tech Services- May 21, 2018 to Sept. 7, 2018

Position: Field Service Engineer

Administrative Task Accepting Service Call Orders on the 1st hour of the shift, reviewing ticket problems and troubleshooting steps

Tracking pick-up locations of the packages (parts FRU) Field Replaceable Unit

Planning route with respect to priority calls

Calling each customer to schedule an appointment for service

Replacing computer parts (FRU) LCD Display, Case Assembly, Palm rest, trackpad, M.2 Flash drive, SSD, HDD, RAM, Desktop parts, Mini desktop.

POS system set up, troubleshooting & replacing parts

Printer (multipurpose) repair & replacing parts

Motherboard replacement and Programming that includes:

oEntering Service Tag for Dell, setting up date & time on BIOS for Lenovo & IBM computers with the use of USB tools to enter unique manufacturer S/N, assign UUID. For HP System are setting up BIOS date & time, analyzing NFC & CPU Vpro capability to commit on program, TPM version, ME firmware update, entering S/N, Product ID, Product Name, Build ID & Featurebyte and lock mpm.

Power on Services Inc.- February 15, 2017 to April 2018

Position: Computer Technician

Auditing computers (iMac, Mac Pro, Mac mini, Mac book, MacBook Pro, MacBook air, PC Desktop and Laptop) Chrome book hardware and software repair.

Booting up operating systems from external drives running and using Mac OS according to its base model compatibility, test all the ports full functionality (USB, audio ports, SD slot, Firewire, Thunderbolt, external video port, infrared, Optical drive. test all internal components (camera, keyboard, LCD, backlit, airport, battery indicator) Check serial number and base model, processor speed and disk capacity (SSD, HDD, Apple Flash)

Using Auditing propriety software

3

Diagnose, disassemble, repair, replace and fix computer parts (battery, clutch cover/barrel, hinge, feet/cushion, optical drive, HDD, microphone, motherboard, airport/Bluetooth card) Using hand tools/ powered tools

Run hardware diagnostic via network server deployment software, data destruction and OS installation using dedicated repair network base software

Run hardware diagnostic via network server deployment software using dedicated repair network base software

Creating Server, Utilizing Virtual Box (virtual machine software) for Storage and File and Printer Sharing Service and WDS

Setting-up Windows Deployment Service (WDS) on Server 2016 for Windows Network Installation

PXE boot on Client Computers, creating windows image backup to be pulled out from the server, and creating

Installing ISO Image file packed with all drivers for new clean installation of Windows 10, Windows 8, Windows 7 to be install on newly repaired and restored systems with same machine type and brand

Utilizing Soldering equipment, adhesive remover heating device, oscilloscope, caliper, multi-meter

Fry's Electronics- November 8, 2016 to February 10, 2017

Position: E-cage Associates/ Service Technician (Department 1)

Preparing and releasing order of computer parts using e-cage software application

Restocking computer parts and accessories on sales floor

PC Tech consultant (assisting customers with pc parts and devices needs)

Testing PC hardware functionality (Motherboards, Processor, RAM, Video card) returned by customer

Restoring Computers to its factory state

Delivery and Installing home appliance to customers home

Computer Assembly (From Casing, Fans, Power supply, Motherboard, Video Card, HDD/SSD, RAM, CPU with compatibility) Installing Windows OS, virus removal, cloning hard drives, repairing boot failure

Troubleshooting Hardware (replacing) and Software and driver failure, back-up and updates

Repair/Fix Tablets and Smartphones crack screen, home button, speaker, antenna, microphone

4

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