Weyller Désir
**** *** *****, ******, ****** H*P 1P6
Cell: 514-***-****
Skype Name: live:weyllerd
Email: adc0o3@r.postjobfree.com
CAREER GOALS
To explore new opportunities within the IT industry. Take part in great projects and ideas, where I can apply my professional experience while enhancing my knowledge.
PROFILE
Dynamic candidate focused on results and action with over 15 years’ experience in the IT support, software development and business sector including 5 years at senior positions
Excellent knowledge of MS Office Suite, MS Windows 7-10 and Windows server environment
Above average troubleshooting skills of software applications and hardware equipment
Good comprehension of software development concepts and Object-Oriented Design (OOD)
Strong interest in the design, coding, testing and debugging of complex solutions, web, Android and mobile technologies
Strong ability to assimilate new technological concepts
Ability to provide technical advice, application assistance and deliver training sessions to internal and external clients
Ready to master the processes, procedures and working methods in place
Ability to work unsupervised and under pressure with great resistance to stress
TECHNICAL COMPETENCIES
HTML5, CSS3, JavaScript, JQuery, Ajax, PHP, Slim, Photoshop Illustrator Dreamweaver, Sketch, Bootstrap, Responsive Design, Web UX/UI, Mobile UX/UI, WordPress, Cpanel, FileZilla FTP, Git
C, Java, Swift, Kotlin, C#
Sqlite, Realm, MySQL, Mongo DB, Firebase, SQL Server, REST APIs, Amazon Web Services
Microsoft Visual Studio, Eclipse, NetBeans, Android Studio, XCode, WebStorm, PHPStorm, Brackets, Sublime Text, Notepad++, SQL Server management studio, Oracle SQL Developer
Microsoft Dynamics CRM, ServiceNow, Microsoft Team Foundation Server, Kanban boards, Visio
Windows, Mac, Linux, Microsoft Windows Server 12 and 16, ZuluDesk, Apple VPP, Google Cloud
Advanced computer networking, Wireshark, internet protocols (DNS, DHCP, TCP/IP, SMTP, FTP)
LANGUAGES
English: Fluent (speaking, reading, writing)
French: Native language
PROFESSIONAL EXPERIENCE
TECHNICAL SUPPORT ANALYST
Giro Inc., Montreal QC
May 2019-Feb 2020
GIRO Inc. is a leading maker of optimization software for the public transport and postal industries. (600 employees)
Solve a variety of complex technical problems related to the installation and software deployment on premises or on the Cloud (Azure)
Analysis of environment and infrastructure to assess hardware requirements
Participate in preparing proposals by defining the technical requirements
Participate in project activities such as providing training to clients
Conception and maintenance of technical documentation (MS Visio)
Manage delivery, configuration, installation and software updates
Support clients in resolving complex problems of performance by using diagnostic tools
IT SUPPORT TECHNICIAN
Lester-B Pearson School Board, Dorval QC
Jan 2018-May 2019
The Lester B. Pearson School Board is one of the largest school boards on the island of Montreal and one of the nine English school boards in the province of Quebec. (4000 employees)
Responsible for IT support for a range of schools and training centres regarding various IT, network, telephony and user account issues.
Maintenance of equipment (projectors, interactive whiteboards, computers, etc.) in classrooms and conference rooms
Deployment and management of iOS, Android and Chrome OS mobile devices
Plan and deploy installations and upgrades of operating systems and corporate software
Maintain an inventory of computers and other audio-visual equipment through diligent documentation
Assist directors and stakeholders by providing sound advice and counsel on inventory acquisition and other strategic and technological issues.
FIELD INSTALLATION TECHNICIAN
SC360.COM, Montréal QC
2011-2016
Company specializing in complete solutions for the construction and maintenance of telephone and data network infrastructure. (300 employees)
Subcontractor for Vidéotron (Montreal); installation of digital television services, Internet, telephone and audio-video services
Subcontractor for Rogers Cable (Ottawa); installation of digital television services, Internet, telephone and audio-video services
Installation of Wi-Fi optimization system for individuals and small and medium-sized enterprises
Technical resource person for a territory of 150 technicians for the implementation of Wi-Fi optimization projects.
Anticipation and daily resolution of technical problems. Field support, training and coaching.
SENIOR TECHNICAL SUPPORT
Lacentraleinternet.com, Montréal QC
2005-2010
Specialist in Web Site hosting services including Domain names, Web-master services and Web Programming. (5 employees)
Train and supervise a team of 2 to 3 technical support agents. Assign and distribute daily tasks
Recruiting and performance evaluation supervisor of technical support
Implement and assess procedures in service improvement
Prepare and conduct meetings relevant to the daily operations.
OPERATION MANAGER
IDCanada.com, Montréal QC
2002-2005
Responsible for the operations related to the delivery of Personnel ID systems and the sale and service of equipment necessary for PVC cards printing. (6 employees)
Contribute to the planning of development and marketing objectives
Actively participate in assessing and recommending products based on the customer’s environment and needs
Assist in the production and delivery of various products and services
Coordinate the billing in accordance to the services delivered.
EDUCATION
DEC in Computer Science Technologies (December 2017)
College Grasset, Montréal QC
2016-2017
OTHER TRAINING
ASP CONSTRUCTION Health and safety training on construction sites
ASP Card
2011
References available upon request