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Support Software

Location:
Pointe-Claire, QC, Canada
Posted:
April 29, 2020

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Resume:

Weyller Désir

**** *** *****, ******, ****** H*P 1P6

Cell: 514-***-****

Skype Name: live:weyllerd

Email: adc0o3@r.postjobfree.com

CAREER GOALS

To explore new opportunities within the IT industry. Take part in great projects and ideas, where I can apply my professional experience while enhancing my knowledge.

PROFILE

Dynamic candidate focused on results and action with over 15 years’ experience in the IT support, software development and business sector including 5 years at senior positions

Excellent knowledge of MS Office Suite, MS Windows 7-10 and Windows server environment

Above average troubleshooting skills of software applications and hardware equipment

Good comprehension of software development concepts and Object-Oriented Design (OOD)

Strong interest in the design, coding, testing and debugging of complex solutions, web, Android and mobile technologies

Strong ability to assimilate new technological concepts

Ability to provide technical advice, application assistance and deliver training sessions to internal and external clients

Ready to master the processes, procedures and working methods in place

Ability to work unsupervised and under pressure with great resistance to stress

TECHNICAL COMPETENCIES

HTML5, CSS3, JavaScript, JQuery, Ajax, PHP, Slim, Photoshop Illustrator Dreamweaver, Sketch, Bootstrap, Responsive Design, Web UX/UI, Mobile UX/UI, WordPress, Cpanel, FileZilla FTP, Git

C, Java, Swift, Kotlin, C#

Sqlite, Realm, MySQL, Mongo DB, Firebase, SQL Server, REST APIs, Amazon Web Services

Microsoft Visual Studio, Eclipse, NetBeans, Android Studio, XCode, WebStorm, PHPStorm, Brackets, Sublime Text, Notepad++, SQL Server management studio, Oracle SQL Developer

Microsoft Dynamics CRM, ServiceNow, Microsoft Team Foundation Server, Kanban boards, Visio

Windows, Mac, Linux, Microsoft Windows Server 12 and 16, ZuluDesk, Apple VPP, Google Cloud

Advanced computer networking, Wireshark, internet protocols (DNS, DHCP, TCP/IP, SMTP, FTP)

LANGUAGES

English: Fluent (speaking, reading, writing)

French: Native language

PROFESSIONAL EXPERIENCE

TECHNICAL SUPPORT ANALYST

Giro Inc., Montreal QC

May 2019-Feb 2020

GIRO Inc. is a leading maker of optimization software for the public transport and postal industries. (600 employees)

Solve a variety of complex technical problems related to the installation and software deployment on premises or on the Cloud (Azure)

Analysis of environment and infrastructure to assess hardware requirements

Participate in preparing proposals by defining the technical requirements

Participate in project activities such as providing training to clients

Conception and maintenance of technical documentation (MS Visio)

Manage delivery, configuration, installation and software updates

Support clients in resolving complex problems of performance by using diagnostic tools

IT SUPPORT TECHNICIAN

Lester-B Pearson School Board, Dorval QC

Jan 2018-May 2019

The Lester B. Pearson School Board is one of the largest school boards on the island of Montreal and one of the nine English school boards in the province of Quebec. (4000 employees)

Responsible for IT support for a range of schools and training centres regarding various IT, network, telephony and user account issues.

Maintenance of equipment (projectors, interactive whiteboards, computers, etc.) in classrooms and conference rooms

Deployment and management of iOS, Android and Chrome OS mobile devices

Plan and deploy installations and upgrades of operating systems and corporate software

Maintain an inventory of computers and other audio-visual equipment through diligent documentation

Assist directors and stakeholders by providing sound advice and counsel on inventory acquisition and other strategic and technological issues.

FIELD INSTALLATION TECHNICIAN

SC360.COM, Montréal QC

2011-2016

Company specializing in complete solutions for the construction and maintenance of telephone and data network infrastructure. (300 employees)

Subcontractor for Vidéotron (Montreal); installation of digital television services, Internet, telephone and audio-video services

Subcontractor for Rogers Cable (Ottawa); installation of digital television services, Internet, telephone and audio-video services

Installation of Wi-Fi optimization system for individuals and small and medium-sized enterprises

Technical resource person for a territory of 150 technicians for the implementation of Wi-Fi optimization projects.

Anticipation and daily resolution of technical problems. Field support, training and coaching.

SENIOR TECHNICAL SUPPORT

Lacentraleinternet.com, Montréal QC

2005-2010

Specialist in Web Site hosting services including Domain names, Web-master services and Web Programming. (5 employees)

Train and supervise a team of 2 to 3 technical support agents. Assign and distribute daily tasks

Recruiting and performance evaluation supervisor of technical support

Implement and assess procedures in service improvement

Prepare and conduct meetings relevant to the daily operations.

OPERATION MANAGER

IDCanada.com, Montréal QC

2002-2005

Responsible for the operations related to the delivery of Personnel ID systems and the sale and service of equipment necessary for PVC cards printing. (6 employees)

Contribute to the planning of development and marketing objectives

Actively participate in assessing and recommending products based on the customer’s environment and needs

Assist in the production and delivery of various products and services

Coordinate the billing in accordance to the services delivered.

EDUCATION

DEC in Computer Science Technologies (December 2017)

College Grasset, Montréal QC

2016-2017

OTHER TRAINING

ASP CONSTRUCTION Health and safety training on construction sites

ASP Card

2011

References available upon request



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