Office Customer Care
Resume:
Shawn Kelsay
Mexico, No. *****
OBJECTIVE: My career aspirations are to obtain a position with a company where my experience will be an immediate asset to the team. My goal is to secure a level four installation position. I am a very hard worker and willing to go the extra mile to make sure the job is done right. I have experience with customer care support to include quality audits, service and installation deadlines. I am confident my contribution will enhance and improve the bottom line as well as overall customer satisfaction. EMPLOYMENT
6/20/19---Present
KCI Telecom.
Installation of Ciena equipment.
3/12/18---4/8/19-NNSI
Denver, Co. 303-***-****
NNSI installed DC Power, industrial emergency generators, low voltage network cabling, Digital and fiber optic equipment.
6/8/2015—2/6/2018-Interbay Technologies Huntley, Ill. 847-***-**** Level four lead. (Centurylink)
At interbay we installed everything from Digital and fiber equipment (TA5000, ASR9010, 7750's, NG3 AND NG4 Bays) to to basic iron work build outs. My responsibilities were to oversee the installation of all equipment and training of all employees under my supervision. Labeling of everything installed. Looking through entire job with a fine tooth comb to ensure quality and correct installation per standards. 12/1/06- –6/5/2015 All Weather -
Cunningham rd. Mexico Mo. 65265
Installation of seamless gutters, siding, soffit, and fascia. Total customer satisfaction and interface.
4/17/06-11/3/2006 Volt Telecom.
2411 N.Glassell St. Orange, Ca. 92865
Installation of battery plants 24VDC, 48VDC and UPS, Installation of ironwork and cable rack zone 4, installation of DC power plants, distribution equipment BDFB, inverters, running of power cable, lug crimping, lacing and all other duties associated with the installation and maintenance of DC power. Duties included marking CAD updates to reflect existing and new equipment installation.
03/20/02 – 4/15/06 Jim Stubblefield Antiques
101 Coal St. Mexico, Mo. 65265
Building and refinishing furniture for wholesale and retail sale. Monitoring overall quality to ensure customer satisfaction. Periodic delivery of Product and customer interface to ensure satisfaction 08/11/01 – 02/18/02 Goodman Network
Plano, Tx. 972-***-****
Supervised personnel on equipment installation and product testing. Job duties were driven by project time lines and required extensive travel.
01/25/01 – 08/10/01 Aztec Communications
5829 W.Samhouston
Houston, Tx. 70041
Managed Central Office installations in a two state area. Job duties included bidding on jobs and overall coordination of multiple projects.
Job duties required extensive travel and conforming to all quality process and inspection. Shawn Kelsay
EMPLOYMENT Cont’d.
05/11/98 – 01/24/01 D.T.S.
St.louis Mo.
Installation of many types of Central Office equipment. Managed several job simultaneously to include work schedules and coordination of time line completion dates. Covered large geographic area over several states installing very challenging equipment.
04/29/96 – 05/07/98 Installation Tech, Inc.
Kimberling City, Mo.
Central Office installer working on very challenging interoperability connectivity projects. This job included working on installation of D4 channel banks, SLC series, and Disc frames. This job was had extensive travel requirements. 01/07/93 – 08/29/93 Tele Tech.
Central office installation to include fibreoptics and test equipment. . 01/05/92 – 09/25/92 Alamon Telco Inc.
Central Office installer working installation of supernodes, super structure,cable installation, wire wrapping, power distribution and the installation of various other central office equipment.
01/22/92 – 07/29/92 Butler Inc.
Central office installation, primary job was the installation of digital central office equipment. Central Office Experience
Litespain
Alcatel Equipmemt
DMS 100, 200, 10/Nortel Supernodes/Hot Slides
Power Batteries Rectifiers
Fujitsu 150, 600, 2400
Reltee Disc’s Equipment
AT&T TP76300
Timing/Ded Master and Slave
Fiber Cross Connects
Tellabs Equipment
Cisco Routers
1631 Cross Connects
All types of Central Office grounding
Central Office Quality Audits
Reading and marking of schematics
SLC Series-5
All types of modems
Battery plant
Iron work –cable rack
DC plant
Inverters
Shawn Kelsay
EMPLOYMENT Cont’d.
Technical Training
Bellcore/Professional Installation Procedures
TL9000 Certified
Alcatel School – Litespain installation for contractors Asbestos Awareness and Floor Tile Drilling
ATT – Supplier Awareness Training Certified
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