Robert Thompson, MBCP

St. Louis, MO, ***** –314-***-**** – adc0iw@r.postjobfree.com

IT Disaster Recovery (DR) & Business Continuity (BCP) Team Lead

Technical Guidance – Cross-functional Team Collaboration – Continuous Service Improvement

Strategy & Design Principles

User Acceptance Testing (UAT)

Business Impact Analysis (BIA)

Big Data / Data Marts

Data Warehousing

Problem Solving

Project Management

Meetings & Presentations

Training & Mentoring

Regulatory Compliance

Resource Allocation

Creative, forward-thinking professional with 15+ years’ success driving the development of strategic roadmaps with focus on risk mitigation related to DR and BCP using leading-edge concepts such as data integration methodologies in constantly evolving environments.

Capable of delivering large-scale data projects focused on ensuring continual operations in the event of disaster or interruption in coordination with multidisciplinary teams for a broad array of enterprise operational functions.

Track record developing, implementing, and maintaining complex BIA, BCP, and DR programs including enterprise-wide Emergency Management Incident Command Center leadership.

Outstanding communication skills leveraged to coach, mentor, and train team members, communicate complex concepts to key stakeholders at all levels, and gain consensus for critical process improvements and organizational change.

PROFESSIONAL EXPERIENCE

BJC HEALTHCARE St. Louis, MO 8/2008 – 12/2019

Team Lead, IT Disaster Recovery / Business Continuity

Gather requirements, evaluate current operations, and collaborate in the creation of strategic roadmaps to address DR- and BCP-related issues, establish processes, and improve procedures across all IT systems. Provide technical guidance on the planning, design, and monitoring of information system operations. Meet project demands through effective resource allocation and planning, rapid adaption to project changes, and alignment of staffing with project schedules and budgets. Analyze data and deliver engaging reports and presentations demonstrating gaps, trends, and inaccuracies as well as actionable items to senior leadership. Author DR plans, policies, and procedures as well as Business Impact Analysis to address persistent problems and manage risks. Coach, train, and mentor team members and business partners in DR. Provide 24/7 monitoring of DR events.

Provide leadership and direction for Business Analysts engaged in client-facing projects.

Assist in collection, review, and documentation of user requirements, development of user stories, and creation of estimates and work plans.

Regarded as subject-matter expert (SME) in healthcare data management best practices and data analytics.

Spearhead implementation of effective Business Continuity Planning (BCP) and DR programs including BIA and UAT with strong emphasis on continuous service improvement.

Develop test schedules and plans, facilitate tabletop planning meetings and full-scale functional exercises for midrange and network platforms, and follow up on exercises and trainings with comprehensive reports.

Deliver BIAs, BCPs, and DR plans as well as UAT including system testing, integration testing, and unit testing of 2,500 critical applications and IT infrastructure for entire Health Standards Organization (HSO).

Consistently meet specified SLAs through honed organization, prioritization, and project management skills.

Collaborate with Emergency Management to ensure continual preparedness, conduct testing, and communicate current trends to business units.

Work with Application and System Owners to develop plans and assist with UAT, optimizing processes for real-world-scenario requirements according to specifications for critical and non-critical applications and systems.

Establish process to identify, track, escalate, resolve, and report customer problems resulting in significantly improved customer experiences, streamlined workflows, and augmented business intelligence (BI).

Create CSIRT information security awareness program and security policies, processes, and procedures.

Highlights from Additional Experience

BC/DR Planner DR Coordinator, Capgemini America, Inc., Lee’s Summit, MO.

BC Coordinator, ACI Worldwide, Omaha, NE.

IT Information Security Officer / DR Analyst, State of Nebraska Department of Roads, Lincoln, NE.

TECHNICAL PROFICIENCIES

Methodologies:

Tabletop technical system strategy, Solar Wind, AssuranceCM, Living Disaster Recovery Planning System (LDRPS) methodologies, Incident Command Center methodologies, ServiceNow / Continuity of Business Continuation Planning (CMDB) and business continuity, network & database strategies.

Protocols:

Coordinating all key critical documentation, working with audit/legal and security protocols, building all BCP/DR recovery process for HSOs.

Environments:

Windows 365, PowerPoint, Microsoft Visio, Tabletop UAT testing.

Tools:

LDRPS, business impact analysis (BIA), DR planning tools, emergency management tools, Veoci tools, contingency business continuity planning (CBCP), master business continuity planning (MBCP), Assurance CM, project management, business analysis, ITIL.

EDUCATION AND CERTIFICATIONS

PORTLAND COMMUNITY COLLEGE, Portland, OR

Information Technology, DR, and CBP Coursework

GRANT HIGH SCHOOL, Portland, OR

High School Diploma

COMMUNITY COLLEGE, City, State

Certificate: Windows 2000 MCSE System Engineering

Certifications & Professional Development

Master Business Continuity Professional (MBCP)

Certified Business Continuity Professional (CBCP)

Business Impact Analysis (BIA) Professional

Living Disaster Recovery Planning System (LDRPS)

Assurance CM System (ASCM)

Incident Command System Training Project Management Training

Veoci Boot Camp I & II

Tabletop Exercise & Incident Command Center for HSOs

Incident Support Team (IST) Training for HSOs

(BJC) Global Connection

Continual Education for CISSP Certification

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