Customer Service Executive

RESUME

MONIKA A PATOLE.

Mob: 808-***-****/899-***-****

E-mail id: ******.******@*****.***

CAREER OBJECTIVE

The thrust of my career objective is to utilize the skills and knowledge in this field. In order to realize this I have equipped myself with theoretical and practical knowledge. My performance is a good reflection of my achievements and the grasp of the subject.

WORK EXPERIENCE

1.Organization: Capita India Private ltd.

Period : 1.4 Months

Designation : Customer Service Executive.

● Work Duration : From 12th March 2018 to 16th July 2019

Work Profile: Customer Service Executive

● Service query handling, related to all water meter and water bill issues for UK region.

● Accommodating new request for installation of water meter.

● Providing customer billing details via email and letters.

● Calculating refunds if charged incorrectly.

● calculating the billing cycle for the payment plan and refund.

2.Organization: HCL Technologies Ltd./ Working for Amdocs as Contractor

Period : 7 Months

Designation : Customer Service Executive.

● Work Duration : From 12th August 2019 to 9th April 2020

(For Amdocs the last working day)

(Currently Serving Notice Period for HCL Technologies from 10th April 2020)

Work Profile: Customer Service Executive

● Service query handling, with the tickets assigned on priority before its been missed out for the SLA.

By providing the services to the customer for activating the Internet, Hsia and telephone activation services.

By providing the various steps for the order being proceed from the order activation till the order is been completely purged.

EDUCATIONAL QUALIFICATION

Academic Milestone

Year of Passing

School/College

Board/University

Percentage

Xth

2010

St.Clares

Maharashtra Board

47%

XIIth

2012

Abeda Inamdar College Sr. College

Maharashtra Board

50%

Graduation

B.Com

2015

Abeda Inamdar College Sr. College

Pune University

60%

Post-Graduation M.Com

2017

Abeda Inamdar College Sr. College

Pune University

79%

PERSONAL DETAILS

Name : PATOLE MONIKA ARUN

Date of Birth : 9th May 1994

Marital Status : Single

Gender : Female

Languages Known : English, Marathi, and Hindi

Address : Trupati Sadan, 1st Floor Flat No – 102,

Pimple Gurav Laxmi nagar lane No 1,

Pune- 411061

Hobbies : Playing Hockey & Dancing

DATE: / / 2020

PLACE: PUNE MONIKA PATOLE

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