Customer Service Representative
Resume:
LINDA K. KENNY
ELGIN, IL ****3
SUMMARY
I have a proven track record working in a variety of general and specialized office settings. I thrive in a fast paced work environment that promotes creative thinking and quality customer service. Build customer relationships with co-workers as well as co-workers in other departments. I’m able to set priorities according to need, urgency, and special request in order to consistently meet deadlines. I possess the ability to manage several complex projects simultaneously while working under pressure.
EXPERIENCE
May 2018 – Present
Human Resource Generalist/Recruiter Bowes In Home Care, Crystal Lake, IL
Process all aspects of employee information updates ensuring compliance with all protocols related to hiring, interviewing, employee testing, background checks, seniority reports, and professional development
Assist in the continuous review and evaluation of hiring procedures, process, systems, and policy. Help identify opportunities to achieve improvement in hiring business objectives including candidate quality, diversity, recruitment cycle timeliness, policy compliance, and cost effectiveness
Help identify opportunities to achieve improvement in hiring business objectives
Compose/update postings
Facilitate New Staff Orientation
Process employee status changes
Compose personnel files
Assist new hires with forms such as Illinois and Federal State tax, I-9’s, etc.
Process background check for new hires
Employment Reference checks
January 2006 – March 2018 School District U-46 Elgin, IL
Human Resources Generalist
Process all aspects of employee information updates ensuring compliance with all protocols related to hiring, interviewing, employee testing, background checks, seniority reports, and professional development
Assist in the continuous review and evaluation of hiring procedures, process, systems, and policy. Help identify opportunities to achieve improvement in hiring business objectives including candidate quality, diversity, recruitment cycle timeliness, policy compliance, and cost effectiveness
Help identify opportunities to achieve improvement in hiring business objectives
Assist in filling sub positions when RN has called in
Create and manage Excel spreadsheets and Word documents
Compose/update postings
Facilitate New Staff Orientation
Process employee status changes
Compose personnel files
Facilitate summer school posting process
Assist new hires with forms such as Illinois and Federal State tax, I-9’s, etc.
Process background check for new hires
Employment Reference checks
Foster and maintain strong communication with administrators as well as new hires during and after the hiring process
1994-1997 and 2002-2005 Chicago Rawhide/SKF, Elgin, IL
Customer Service Representative
Single point of contact to coordinate inbound and outbound referral needs
Ability to interact with customers, offer assistance and solutions while remaining level-headed in stressful situations
Review, enter and/or correct purchase orders on daily basis
Create weekly reports showing backorder items
Create online accounts for existing customers
Assist internal and external sales force with special customer requests
Enter changeovers, sample, box, label, fax and verbal orders
Oversee twenty-eight accounts as well as back up to thirteen accounts
1997–2001 Ameritech Cellular/Verizon Wireless, Schaumburg, IL
National Account Coordinator
Single point of contact to coordinate inbound and outbound referral needs
Facilitate cellular service and equipment needs for Ameritech Cellular’s multiregional account customers as well as customer referred by other carriers
Account maintenance, Aos, activations, deactivations, credits, debits, price plan changes and add or remove features
Process equipment orders, research orders and refunds
Assist users in programming new equipment and technical troubleshooting
Coaching associates
EDUCATION
1989–1993 Larkin High School, Elgin, IL
COMPUTER SKILLS
Microsoft Office: Excel, Word, Google Docs, Power Point, PeopleSoft, EzCare, Munis, Outlook and Novell.
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