Mubeena Syed Noor Basha
Dedicated, client- focused individual with over 6 years of experience providing excellent customer service. Personable professional capable of building immediate, positive customer rapport, and long- term loyalty.
SKILLS AND ABILITIES
Dedication to exceed customer expectations through accuracy, efficiency, courtesy and knowledge.
Results oriented, follow instruction and execute task at hand in a timely manner
Proven initiative wot work well independently or as a team member with minimal direction
Strong communication and critical thinking skills
Processed online purchases efficiently while providing superior service to customers
Coordinated with shipping carriers to ensure safe delivery of all packages
Resolved customer complaints via phone, email, mail, or social media.
Greeted customers warmly and ascertained problem or reason for calling.
Assisted with placement of orders, refunds, exchanges, order cancellation and upgrading account
Answered calls professionally and provided information about products and services
Kept records of customer interactions and transactions; recorded details of inquiries, complaints, and comments, as well as actions taken to resolve issues
Followed up with client to ensure satisfaction
Used excellent customer service skills at receptionist/registration desk
Scheduled appointments and verified insurance
Processed all medical records request, correspondence request, and insurance information
Prepared appropriate forms for new/returning patients
Contacted patients to remind them of upcoming scheduled doctor appointments
Answered phones, took messages and directed calls to staff
Executive Assistant Jan 2017-Nov 2019
Sai Mother and Child Health Center, Chennai, India
Senior Customer Service Executive Jul 2016-July2017
Shoppersbay Marketplace PVT LMTD, Chennai, India
Call Center Officer Dec 2014-May 2016
Computer Age Management Services, India
Customer Support Officer Oct 2013-Dec 2014
Mphasis an HP Company, Chennai, India
BSc Physics Jan 2010-Jan 2013
Justice Basheer Ahmed Sayeed College, Chennai, India
References available upon request