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Customer Service Executive Assistant

Hamilton, ON, Canada
April 30, 2020

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Mubeena Syed Noor Basha

***B- *** Ottawa Street North, Hamilton, ON L8H 4A6 M: 289-***-**** E:


Dedicated, client- focused individual with over 6 years of experience providing excellent customer service. Personable professional capable of building immediate, positive customer rapport, and long- term loyalty.


Dedication to exceed customer expectations through accuracy, efficiency, courtesy and knowledge.

Results oriented, follow instruction and execute task at hand in a timely manner

Proven initiative wot work well independently or as a team member with minimal direction

Strong communication and critical thinking skills


Customer Service

Processed online purchases efficiently while providing superior service to customers

Coordinated with shipping carriers to ensure safe delivery of all packages

Resolved customer complaints via phone, email, mail, or social media.

Greeted customers warmly and ascertained problem or reason for calling.

Assisted with placement of orders, refunds, exchanges, order cancellation and upgrading account

Answered calls professionally and provided information about products and services

Kept records of customer interactions and transactions; recorded details of inquiries, complaints, and comments, as well as actions taken to resolve issues

Followed up with client to ensure satisfaction

Administrative skills

Used excellent customer service skills at receptionist/registration desk

Scheduled appointments and verified insurance

Processed all medical records request, correspondence request, and insurance information

Prepared appropriate forms for new/returning patients

Contacted patients to remind them of upcoming scheduled doctor appointments

Answered phones, took messages and directed calls to staff


Executive Assistant Jan 2017-Nov 2019

Sai Mother and Child Health Center, Chennai, India

Senior Customer Service Executive Jul 2016-July2017

Shoppersbay Marketplace PVT LMTD, Chennai, India

Call Center Officer Dec 2014-May 2016

Computer Age Management Services, India

Customer Support Officer Oct 2013-Dec 2014

Mphasis an HP Company, Chennai, India


BSc Physics Jan 2010-Jan 2013

Justice Basheer Ahmed Sayeed College, Chennai, India

References available upon request

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