Alan R. Macha
Galena Park, TX • 281-***-**** • adbzqs@r.postjobfree.com
https://www.linkedin.com/in/alan-macha-21673aa8/
OBJECTIVE A solution-oriented and highly analytical candidate seeking a dynamic position in Technical Position or Cyber Security with opportunities to provide creative strategies through application of highly developed technical and problem-solving skills EDUCATION
University of Houston - Houston, Texas December 2019 Bachelor of Science: Organizational Leadership and Supervision Emphasis in Computer Information Systems
Minor of Logistics Technology
Graduated Cum Laude
EXPERIENCE
Best Buy and Geek Squad - Houston, TX Nov. 2007 – Nov. 2015 Customer Service and Computer Repair
• Assisted customers in all various departments corresponding with specific needs
• Implemented employee training materials and procedures improving software and hardware protocols
• Coordinated daily operation of computer systems improving overall turn time ensuring superior performance
• Installed equipment and software and performed minor hardware/software repairs 100’s of times per week
• Modified existing systems to accommodate additional components for laptops and desktops
• Communicated issues, analysis, and solutions in easy-to-understand language for customers to understand
• Traveled to customers' homes and businesses ten times a week to provide direct technical support US Navy / Naval Air Station Corpus Christi, TX Oct. 2003 – Nov. 2007 Building Manager Petty Officer 2nd Class
• Resolved 1,200 trouble calls and work request per month
• Spearheaded project of upgrading technical equipment in128 rooms and managed 68 transient rooms
• Maintained Navel standards of all 500 bachelor housing rooms per week US Navy / USS Carl Vinson Oct. 1999 – Oct. 2003
Culinary Specialist Petty Officer 3rd Class
• Enforced strict Navel standards in a kitchen and feed more than 5000 people 4 times a day
• Managed eight different storage rooms containing approximately 100 million dollars’ worth of supplies
• Implemented a new system consisting of washing and pressing cooks’ uniforms SKILLS
• Windows Systems
• MAC-OS
• Information Systems
Integrity
• Real-Time Database
Management Systems
• Internet/Intranet Operations
• Corporate Email
• Ethernet
• W-LAN
• LAN/WAN Networks
• Routers support
• Software Troubleshooting
• Telecommunications
• Technical Support
• Microsoft Office expert
• Client Relationship
Management
• Data Warehousing
• Disaster Recovery Auditing
HONORS / COMMUNITY SERVICE
• Earned 15 awards, 6 medals and 60 commendations Oct. 1999 – Nov. 2007
• Honorable discharge Nov. 2007
• Received employee of the month 25 times Nov. 2007 – Nov. 2015
• Annual Mayor’s Back-to-School Fest 2017 - 2019
• Team UH – Third Ward community clean up Spring 2019