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Houston, TX
February 25, 2020

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Alan R. Macha

Galena Park, TX • 281-***-**** •

OBJECTIVE A solution-oriented and highly analytical candidate seeking a dynamic position in Technical Position or Cyber Security with opportunities to provide creative strategies through application of highly developed technical and problem-solving skills EDUCATION

University of Houston - Houston, Texas December 2019 Bachelor of Science: Organizational Leadership and Supervision Emphasis in Computer Information Systems

Minor of Logistics Technology

Graduated Cum Laude


Best Buy and Geek Squad - Houston, TX Nov. 2007 – Nov. 2015 Customer Service and Computer Repair

• Assisted customers in all various departments corresponding with specific needs

• Implemented employee training materials and procedures improving software and hardware protocols

• Coordinated daily operation of computer systems improving overall turn time ensuring superior performance

• Installed equipment and software and performed minor hardware/software repairs 100’s of times per week

• Modified existing systems to accommodate additional components for laptops and desktops

• Communicated issues, analysis, and solutions in easy-to-understand language for customers to understand

• Traveled to customers' homes and businesses ten times a week to provide direct technical support US Navy / Naval Air Station Corpus Christi, TX Oct. 2003 – Nov. 2007 Building Manager Petty Officer 2nd Class

• Resolved 1,200 trouble calls and work request per month

• Spearheaded project of upgrading technical equipment in128 rooms and managed 68 transient rooms

• Maintained Navel standards of all 500 bachelor housing rooms per week US Navy / USS Carl Vinson Oct. 1999 – Oct. 2003

Culinary Specialist Petty Officer 3rd Class

• Enforced strict Navel standards in a kitchen and feed more than 5000 people 4 times a day

• Managed eight different storage rooms containing approximately 100 million dollars’ worth of supplies

• Implemented a new system consisting of washing and pressing cooks’ uniforms SKILLS

• Windows Systems


• Information Systems


• Real-Time Database

Management Systems

• Internet/Intranet Operations

• Corporate Email

• Ethernet


• LAN/WAN Networks

• Routers support

• Software Troubleshooting

• Telecommunications

• Technical Support

• Microsoft Office expert

• Client Relationship


• Data Warehousing

• Disaster Recovery Auditing


• Earned 15 awards, 6 medals and 60 commendations Oct. 1999 – Nov. 2007

• Honorable discharge Nov. 2007

• Received employee of the month 25 times Nov. 2007 – Nov. 2015

• Annual Mayor’s Back-to-School Fest 2017 - 2019

• Team UH – Third Ward community clean up Spring 2019

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