Resume

Desktop Support Engineer

Location:

North Brunswick, NJ, 08902

Posted:

February 25, 2020

Contact this candidate

Resume:

ANTONIO MAISONET

North Brunswick, New Jersey ****2

732-***-****

adbzh2@r.postjobfree.com

SUMMARY:

Customer focused Desktop Support Engineer with over 10 years of experience on a broad spectrum of computers laptops, operating systems, banking and trading applications and hardware.

I am a bilingual (English and Spanish) IT Professional specialized in L1, L2, L3 Desktop Support on small and large companies and looking to utilize my years of proven technical experience to provide excellent tech support.

QUALIFICATIONS:

Extensive LII Desktop Support at a major US bank and day trading companies supporting desktops, laptops, printers, Windows OS and software applications issues for 30,000 users and VIPs

Network or local connection, wireless printers, scanners, faxes even TV coax cable installations

Experienced supporting remote or VPN connections to the user’s trading or wealth management platform (WMW)while handling confidentiality of customer sensitive information

Use of remote tools like TeamViewer, Dameware, Simple Help, LogMeIn, GoToMyPC, Win RDP, Aero Admin

Above A+ Technician which includes repairing of faulty electronic components on desktop or laptops by removing, replacing then soldering of internal electronic components, capacitors, power supplies, fans on Hp, Dell, IBM Lenovo, Asus, Acer, Gateway PCs

Experienced with a proprietary version of SCCM called SMTools for reimage and deploying Win OS

Windows Active Directory (AD) experienced creating or removing user accounts, user profiles, passwords, permissions for shared or Home drives, roaming and user’s local profiles

Managed and resolved virus or spyware issues utilizing various monitoring tools

Installation and maintenance of Wi-Fi networks, network and wireless printers

Experienced with TCP/IP protocol, Microsoft VPN, Cisco-AnyConnect and SSL client

Extensive experience resolving Microsoft Outlook email issues, repairing pst corrupted folders or creating new ones and remapping them as well as resolving MS Exchange connection problems

Build and repair Network (Cat 5, Cat 6, RJ-45 & phone RJ-11) cables and troubleshoot connectivity issues from the computer’s NIC card to the server room network switch

Extensive experience installing and troubleshooting all Windows OS versions and server OS including Win10 Enterprise, Win7 Pro, Win8, Xp Pro, Win server 2008, NT Server and Mac OS

Experienced with various stock trading applications like Bloomberg, Thomson Redi Plus, Lightspeed, Schonex, charting software, and multiple screens setup on trading systems

Android support and iPhones configurations

EXPERIENCE:

Gresham Investment Management/TIAA - NYC (eTeaminc-Consultant) Aug 2019 to Dec 2019

Project Coordinator EUC (End User Computing)

Created a Windows 10 image plus injected all updates and apps before the migration

Wrote an automated script to perform an in-place Windows 10 upgrade for 260 computers and their apps

Coordinated between end users and the IT dept, then responsible to find solutions for any issues after the Windows 10 migration was completed

Worked as a liaison between users, IT managers and 3rd party vendors to find solutions on new app bugs such as Thomson Redi-Plus crashing, Bloomberg workspaces, Passport, ICE Chat connectivity, HeidiSQL or PgAdmin configuration, PC hardware repairs, SpiceWorks management or related problems

Implemented Windows GPO or Registry changes (Registry hacks) to resolve new or difficult issues

Bank of America – Pennington, NJ (TekSystems-Consultant) Apr 2019 to June 2019

Desktop Support Analyst LII

Desktop Support Analyst Level II for 30,000 Bank employees g local and remote users including white glove VIP support across US bank branches

Windows OS reimage, software updates and security patches deployment, using remote and proprietary application tools by the name SMTools

Bank of America - Pennington, NJ (TekSystems-Consultant) Aug 2018 to Dec 2018

Sr. Systems Engineer at Bank of America

Installation of Win OS image then test and reported issues to different teams or application owners

Responsible for monitoring and resolving many different issues during and after the Win7 to Win10 migration of 5,000 users for their US Trust group of users including VIP desktops and laptops

Worked with scripts to gather, analyze and compare the status on new installed machines, their Microsoft update, recent build and security patches versions

Participated on many conference calls gathering and sharing information with other teams regarding recommendations or explanation of new issues, possible fixes for issues after migration was completed

Implemented the recommended solutions of their proprietary software prescribed by developers

Maintained a number of spreadsheets with progress and issues until the migration project was completed

Engaged remote users to offer solutions to their applications or Windows 10 issues on different branches of USA, Hawaii, Puerto Rico and Alaska

Bank of America - Pennington, NJ (Icon Consulting Group-Consultant) Aug 2016 to Feb 2018

Desktop Support LII & LIII - PC Technical Analyst

Desktop Analyst LII & LIII experienced supporting local and remote including white glove VIP users across all US banking centers and Puerto Rico offices, utilizing remote controlling software (ex: Dameware, RDC, Skype meetings and communicator etc)

Extensive repairs of Microsoft Office 2013/2010/2007 products, Outlook corrupted profiles, remapping of missing pst files, creating and adding new email folders etc.

Performed several remote or over-the-wire (OTW) Windows7 to Windows10 Enterprise OS migration on Hp workstations and laptops.

Experienced with network, wireless and local printer issues resolving connection or software drivers issues

Mapping and troubleshooting of disconnecting network shares, missing data folders and related complaints

Troubleshooting of wealth management proprietary software, Cisco AnyConnect VPN connectivity issues, as well as network printers, Wi-Fi connections, McAfee antivirus issues and resolution

Experienced on ITSM Remedy and Maximo ticketing system and Microsoft SharePoint user

Adding, deleting, or resetting Windows user’s accounts or passwords with Active Directory (AD) and ARS

Bitlocker encryption troubleshooting and code generator to unlock Hp workstations and EliteBook laptops

Computers/Laptop hardware troubleshooting, repairs, upgrade and Windows OS Administration

Bank of America - Pennington, NJ (Ettain Consulting Group-Consultant) Nov 2014 to May 2016