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Desktop Support Engineer

Location:
North Brunswick, NJ, 08902
Posted:
February 25, 2020

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Resume:

ANTONIO MAISONET

North Brunswick, New Jersey ****2

732-***-****

adbzh2@r.postjobfree.com

SUMMARY:

Customer focused Desktop Support Engineer with over 10 years of experience on a broad spectrum of computers laptops, operating systems, banking and trading applications and hardware.

I am a bilingual (English and Spanish) IT Professional specialized in L1, L2, L3 Desktop Support on small and large companies and looking to utilize my years of proven technical experience to provide excellent tech support.

QUALIFICATIONS:

Extensive LII Desktop Support at a major US bank and day trading companies supporting desktops, laptops, printers, Windows OS and software applications issues for 30,000 users and VIPs

Network or local connection, wireless printers, scanners, faxes even TV coax cable installations

Experienced supporting remote or VPN connections to the user’s trading or wealth management platform (WMW)while handling confidentiality of customer sensitive information

Use of remote tools like TeamViewer, Dameware, Simple Help, LogMeIn, GoToMyPC, Win RDP, Aero Admin

Above A+ Technician which includes repairing of faulty electronic components on desktop or laptops by removing, replacing then soldering of internal electronic components, capacitors, power supplies, fans on Hp, Dell, IBM Lenovo, Asus, Acer, Gateway PCs

Experienced with a proprietary version of SCCM called SMTools for reimage and deploying Win OS

Windows Active Directory (AD) experienced creating or removing user accounts, user profiles, passwords, permissions for shared or Home drives, roaming and user’s local profiles

Managed and resolved virus or spyware issues utilizing various monitoring tools

Installation and maintenance of Wi-Fi networks, network and wireless printers

Experienced with TCP/IP protocol, Microsoft VPN, Cisco-AnyConnect and SSL client

Extensive experience resolving Microsoft Outlook email issues, repairing pst corrupted folders or creating new ones and remapping them as well as resolving MS Exchange connection problems

Build and repair Network (Cat 5, Cat 6, RJ-45 & phone RJ-11) cables and troubleshoot connectivity issues from the computer’s NIC card to the server room network switch

Extensive experience installing and troubleshooting all Windows OS versions and server OS including Win10 Enterprise, Win7 Pro, Win8, Xp Pro, Win server 2008, NT Server and Mac OS

Experienced with various stock trading applications like Bloomberg, Thomson Redi Plus, Lightspeed, Schonex, charting software, and multiple screens setup on trading systems

Android support and iPhones configurations

EXPERIENCE:

Gresham Investment Management/TIAA - NYC (eTeaminc-Consultant) Aug 2019 to Dec 2019

Project Coordinator EUC (End User Computing)

Created a Windows 10 image plus injected all updates and apps before the migration

Wrote an automated script to perform an in-place Windows 10 upgrade for 260 computers and their apps

Coordinated between end users and the IT dept, then responsible to find solutions for any issues after the Windows 10 migration was completed

Worked as a liaison between users, IT managers and 3rd party vendors to find solutions on new app bugs such as Thomson Redi-Plus crashing, Bloomberg workspaces, Passport, ICE Chat connectivity, HeidiSQL or PgAdmin configuration, PC hardware repairs, SpiceWorks management or related problems

Implemented Windows GPO or Registry changes (Registry hacks) to resolve new or difficult issues

Bank of America – Pennington, NJ (TekSystems-Consultant) Apr 2019 to June 2019

Desktop Support Analyst LII

Desktop Support Analyst Level II for 30,000 Bank employees g local and remote users including white glove VIP support across US bank branches

Windows OS reimage, software updates and security patches deployment, using remote and proprietary application tools by the name SMTools

Bank of America - Pennington, NJ (TekSystems-Consultant) Aug 2018 to Dec 2018

Sr. Systems Engineer at Bank of America

Installation of Win OS image then test and reported issues to different teams or application owners

Responsible for monitoring and resolving many different issues during and after the Win7 to Win10 migration of 5,000 users for their US Trust group of users including VIP desktops and laptops

Worked with scripts to gather, analyze and compare the status on new installed machines, their Microsoft update, recent build and security patches versions

Participated on many conference calls gathering and sharing information with other teams regarding recommendations or explanation of new issues, possible fixes for issues after migration was completed

Implemented the recommended solutions of their proprietary software prescribed by developers

Maintained a number of spreadsheets with progress and issues until the migration project was completed

Engaged remote users to offer solutions to their applications or Windows 10 issues on different branches of USA, Hawaii, Puerto Rico and Alaska

Bank of America - Pennington, NJ (Icon Consulting Group-Consultant) Aug 2016 to Feb 2018

Desktop Support LII & LIII - PC Technical Analyst

Desktop Analyst LII & LIII experienced supporting local and remote including white glove VIP users across all US banking centers and Puerto Rico offices, utilizing remote controlling software (ex: Dameware, RDC, Skype meetings and communicator etc)

Extensive repairs of Microsoft Office 2013/2010/2007 products, Outlook corrupted profiles, remapping of missing pst files, creating and adding new email folders etc.

Performed several remote or over-the-wire (OTW) Windows7 to Windows10 Enterprise OS migration on Hp workstations and laptops.

Experienced with network, wireless and local printer issues resolving connection or software drivers issues

Mapping and troubleshooting of disconnecting network shares, missing data folders and related complaints

Troubleshooting of wealth management proprietary software, Cisco AnyConnect VPN connectivity issues, as well as network printers, Wi-Fi connections, McAfee antivirus issues and resolution

Experienced on ITSM Remedy and Maximo ticketing system and Microsoft SharePoint user

Adding, deleting, or resetting Windows user’s accounts or passwords with Active Directory (AD) and ARS

Bitlocker encryption troubleshooting and code generator to unlock Hp workstations and EliteBook laptops

Computers/Laptop hardware troubleshooting, repairs, upgrade and Windows OS Administration

Bank of America - Pennington, NJ (Ettain Consulting Group-Consultant) Nov 2014 to May 2016

Desktop Support LII & LIII - PC Technical Analyst

Desktop Analyst LII & LIII experienced supporting local and remote including white glove VIP users across all US banking centers and Puerto Rico offices, utilizing remote controlling software (ex: Dameware, RDC, Skype meetings and communicator etc)

Extensive repairs of Microsoft Office 2013/2010/2007 products, Outlook corrupted profiles, remapping of missing pst files, creating and adding new email folders etc.

Performed several remote or over-the-wire (OTW) Windows7 to Windows10 Enterprise OS migration on Hp workstations and laptops.

Experienced with network, wireless and local printer issues resolving connection or software drivers issues

Mapping and troubleshooting of disconnecting network shares, missing data folders and related complaints

Troubleshooting of wealth management proprietary software, Cisco AnyConnect VPN connectivity issues, as well as network printers, Wi-Fi connections, McAfee antivirus issues and resolution

Experienced on ITSM Remedy and Maximo ticketing system and Microsoft SharePoint user

Adding, deleting, or resetting Windows user’s accounts or passwords with Active Directory (AD) and ARS

Bitlocker encryption troubleshooting and code generator to unlock Hp workstations and EliteBook laptops

Computers/Laptop hardware troubleshooting, repairs, upgrade and Windows OS Administration

Lightspeed Trading/Professional Trading Solutions – NYC Aug 2010 to Jul 2014

Senior Desktop Support & Computer Technician LI, II & III

LAN administrator, VPN/SSL Support and Day traders Technical Support

Win7 Pro, Win8, Xp, light Apple support and administration for PC or laptop hardware

Extensive technical support for 1700+ day traders using remote controlling software like TeamViewer, Dameware, SimpleHelp, Windows RDP, LogMeIn, AeroAdmin, etc.

VoIP phone tech and administrator using web management tools (FusionTel.com & NBSvoice.com)

Network printers, copiers, fax machines, network scanners, TV coax cable installations and repairs

Drive mapping of sensitive company documents for company officials and assigning different levels of permissions, password resetting, etc

Roll out of 600+ users in our Manhattan office from Win Xp Pro to Win7 Pro, responsible for outdated hardware issues or hardware upgrades (ex: Ram,Win7, Win8 drivers or conflicts caused by MS updates)

Wireless internet connection set up and administration support for all visitors and employees

Experienced in configuring Android tablets, phones, iPhones, iPad emails accounts and internet access as well as cell phone repairs

Extensive troubleshooting of MS-Outlook problems (ex: corrupted pst files, slow or exchange server connectivity, configurations etc)

Cat5 & Cat6 Network cables custom build, repairs, testing and installations

Coordinate with network engineers mounting and wiring all kinds of Cisco networking devices ex: Cisco 2500 to 5500 concentrators, switches etc

Responsible for all the PC hardware, printers and Windows OS repair in the whole office

Schonfeld Tools/Broadway Trading - NY Mar 2000 to July 2010

Senior Desktop Support, LAN Admin & Remote Day Trading Technician LI, II & III

Managed a small team of IT desktop and hardware technicians responsible for stock market trading as well as repairs for all the company’s computer equipment, Windows OS, printers and network cables

Administration of domain accounts, passwords, roaming profiles on Windows servers 2008, 2003 & WinNT

Participated in the Active Directory migration of 600+ users

Provided one-on-one training for new day traders on multiple trading platforms, charting applications, proprietary trading applications installation and maintenance

L1 and L2 support for Black-Box automated traders and software developers

Responsible for diagnosing, identifying and the removal of different viruses and rogue spyware

Installation and troubleshooting the following third-party software: Reuters-Plus, Bloomberg, FastTrack, Thomson One, X-Trader and Magic Charts

Extensive experience with Microsoft Office including MS-Outlook, Excel, Google Docs and OpenOffice

EDUCATION:

Middlesex County College, Edison, NJ

Microsoft Certified Professional

Certificate: NT4.0Advance Server, Win Xp Pro and Win 2k

Above A+ skills and solid A+ electronics experience

Middlesex County Technical School, East Brunswick, NJ

Certificate: Advanced Electronics I & II

Technological Institute of Puerto Rico - San Juan precinct

(Instituto Tecnológico de Puerto Rico - 787-***-****)

Associate Degree: Instrumentation Engineering-Technology



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