Christopher T. Nielsen **** ***nd Street East

Inver Grove Heights, Minnesota 55077

adbzg3@r.postjobfree.com

651-***-****

Objective

Customer oriented Desktop Support Technician with close to 5 years of experience with a variety of operating systems, hardware, application and end-user support. With a passion for learning new skills and assisting users with complex problems.

Professional Experience

Integer, Chaska, Minnesota

IT Service Delivery Technician Contracted through EPS 7/30/18 – 12/31/2019

Managed user and computer objects in Active Directory

Prepared and configured Cisco IP desk phones and voicemail

Diagnosed and resolved hardware and software issues remotely

Administered hard drive encryption and recovery

Troubleshot network issues

Arranged quotes for computer equipment orders

Blue Cross Blue Shield of Minnesota, Eagan, Minnesota

Desktop Support Technician Contracted through Brooksource 3/5/2018 – 6/19/2018

Executed lease swaps

Assisted in imaging computers

Communicated with engineering teams as needed to resolve customer problems

Restored workflow through quick resolution of customer technical issues

Target Corporate, Minneapolis, Minnesota

Desktop Support Engineer Contracted through SMS/Curvature 11/4/2016 – 2/1/2018

Diagnosed computer hardware issues and assessed for customer abuse damage

Organized warranty approvals, parts ordering and repairs

Repaired damaged laptops

Corresponded with clients to schedule repair appointments via Skype and Outlook

Assisted the Installation Team on new installations

Target Corporate, Minneapolis, Minnesota

Desktop Install Technician Contracted through SMS/Curvature 2/3/2015 – 11/3/2016

Installed PC equipment and tested for functionality

Corresponded with clients to schedule PC installs and equipment moves

Processed tickets from creation to close using ServiceNow

Cleaned and managed computer equipment inventory

Wells Fargo Home Mortgage, Bloomington, Minnesota

Loan Document Specialist Contracted through Randstad 5/27/2014 – 12/29/2014

Processed Additional Information Request Letters

Trained coworkers on AIRL process

Assisted callers with support concerns

Processed 4506T audit submissions

Projects

Windows 10 migration project

Domain migration project

Computer refresh project

Network Project

Education

Associate of Applied Science (A.A.S.)

Dunwoody College of Technology, Minneapolis, Minnesota June 2010 – June 2012

Professional Skills

-A+ training - Ability to work in a team/group

-CCNA training - Symantec end-point protection

-Mcafee endpoint encryption - Excellent customer service

Awards

Eagle Scout

References

References available upon request.

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