Desktop Support Customer Service
Resume:
Christopher T. Nielsen **** ***nd Street East
Inver Grove Heights, Minnesota 55077
*********@*******.***
Objective
Customer oriented Desktop Support Technician with close to 5 years of experience with a variety of operating systems, hardware, application and end-user support. With a passion for learning new skills and assisting users with complex problems.
Professional Experience
Integer, Chaska, Minnesota
IT Service Delivery Technician Contracted through EPS 7/30/18 – 12/31/2019
Managed user and computer objects in Active Directory
Prepared and configured Cisco IP desk phones and voicemail
Diagnosed and resolved hardware and software issues remotely
Administered hard drive encryption and recovery
Troubleshot network issues
Arranged quotes for computer equipment orders
Blue Cross Blue Shield of Minnesota, Eagan, Minnesota
Desktop Support Technician Contracted through Brooksource 3/5/2018 – 6/19/2018
Executed lease swaps
Assisted in imaging computers
Communicated with engineering teams as needed to resolve customer problems
Restored workflow through quick resolution of customer technical issues
Target Corporate, Minneapolis, Minnesota
Desktop Support Engineer Contracted through SMS/Curvature 11/4/2016 – 2/1/2018
Diagnosed computer hardware issues and assessed for customer abuse damage
Organized warranty approvals, parts ordering and repairs
Repaired damaged laptops
Corresponded with clients to schedule repair appointments via Skype and Outlook
Assisted the Installation Team on new installations
Target Corporate, Minneapolis, Minnesota
Desktop Install Technician Contracted through SMS/Curvature 2/3/2015 – 11/3/2016
Installed PC equipment and tested for functionality
Corresponded with clients to schedule PC installs and equipment moves
Processed tickets from creation to close using ServiceNow
Cleaned and managed computer equipment inventory
Wells Fargo Home Mortgage, Bloomington, Minnesota
Loan Document Specialist Contracted through Randstad 5/27/2014 – 12/29/2014
Processed Additional Information Request Letters
Trained coworkers on AIRL process
Assisted callers with support concerns
Processed 4506T audit submissions
Projects
Windows 10 migration project
Domain migration project
Computer refresh project
Network Project
Education
Associate of Applied Science (A.A.S.)
Dunwoody College of Technology, Minneapolis, Minnesota June 2010 – June 2012
Professional Skills
-A+ training - Ability to work in a team/group
-CCNA training - Symantec end-point protection
-Mcafee endpoint encryption - Excellent customer service
Awards
Eagle Scout
References
References available upon request.
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