Heide H. Armenean

Block * Lot * Somerset Place Manggahan

Pasig, Metro Manila, Philippines

Contact No. 092********

E-mail Address: adbzfv@r.postjobfree.com

Position Desired: Technical Support Representative /

Customer Support Representative /

IT Helpdesk Associate / Virtual Assistant

Work Experience:

Process Executive - Voice

Computershare

Cognizant Technology Solutions Philippines, Inc.

December 12, 2016 – May 30, 2017

Job Description:

Outbound calls

Online Customer Support

Online Gaming

2009 - 2015

Job Description:

Attend players in livechat. Responds all emails from players

concerning their game issues. Help players to solve

their game problems inside the gameplay.

Internet Café Staff

E-Starlink Network Co.

Teresa, Old Sta. Mesa Manila

(along Polytechnic University of the Philippines)

2002- 2009

Job Description:

Did networking of all computers.

Installed all the program needed, which includes also formatting and checking hardware of all the computers

Assisted clients in browsing and navigating in internet and printings.

Educational Background:

Tertiary : La Salle University – Ozamis City

Bachelor of Science in Computer Science

October 1997

TESDA National Language Skills Institute (NLSI)

TESDA Complex, Taguig City

English Proficiency for Customer Service Workers

October 3, 2016 - November 10, 2016

Informatics Computer Institute, Philippines

HTML, XHTML, and CSS FAST TRACK

October 8 – November 5, 2011

Informatics Computer Institute, Philippines

JAVA SCRIPT FOR WEB

November 12, 2011 – December 10, 2011

MFI Foundation, Incorporated

(former Meralco Foundation, Incorporated)

PHP AND MYSQL BASICS

December 11, 2011 – January 29, 2012

Informatics Computer Institute, Philippines

APACHE ON LINUX

October 7, 2012 – October 15, 2012

Personal Information:

Nickname : Heide

Date of Birth : June 22, 1974

Religion : Catholic

Nationality : Filipino

Height : 5’0

Weight : 47kls

Age : 45

Status : Married

Character Reference: Available upon request.

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