Customer Service Assistant
Resume:
Heide H. Armenean
Block * Lot * Somerset Place Manggahan
Pasig, Metro Manila, Philippines
Contact No. 092********
E-mail Address: *****.*@*****.***
Position Desired: Technical Support Representative /
Customer Support Representative /
IT Helpdesk Associate / Virtual Assistant
Work Experience:
Process Executive - Voice
Computershare
Cognizant Technology Solutions Philippines, Inc.
December 12, 2016 – May 30, 2017
Job Description:
Outbound calls
Online Customer Support
Online Gaming
2009 - 2015
Job Description:
Attend players in livechat. Responds all emails from players
concerning their game issues. Help players to solve
their game problems inside the gameplay.
Internet Café Staff
E-Starlink Network Co.
Teresa, Old Sta. Mesa Manila
(along Polytechnic University of the Philippines)
2002- 2009
Job Description:
Did networking of all computers.
Installed all the program needed, which includes also formatting and checking hardware of all the computers
Assisted clients in browsing and navigating in internet and printings.
Educational Background:
Tertiary : La Salle University – Ozamis City
Bachelor of Science in Computer Science
October 1997
TESDA National Language Skills Institute (NLSI)
TESDA Complex, Taguig City
English Proficiency for Customer Service Workers
October 3, 2016 - November 10, 2016
Informatics Computer Institute, Philippines
HTML, XHTML, and CSS FAST TRACK
October 8 – November 5, 2011
Informatics Computer Institute, Philippines
JAVA SCRIPT FOR WEB
November 12, 2011 – December 10, 2011
MFI Foundation, Incorporated
(former Meralco Foundation, Incorporated)
PHP AND MYSQL BASICS
December 11, 2011 – January 29, 2012
Informatics Computer Institute, Philippines
APACHE ON LINUX
October 7, 2012 – October 15, 2012
Personal Information:
Nickname : Heide
Date of Birth : June 22, 1974
Religion : Catholic
Nationality : Filipino
Height : 5’0
Weight : 47kls
Age : 45
Status : Married
Character Reference: Available upon request.
Contact this candidate