Engineer Service
Resume:
Keith Leandro D. Benedicto, ECE
Service Reliability Engineer
**** ********* **. ********** ******* Manggahan, Pasig City adbzfp@r.postjobfree.com
https://www.linkedin.com/in/keith-leandro-benedicto-20b086187 EDUCATIONAL ATTAINMENT
National University – Manila
2012 – 2017
Sampaloc Manila, Philippines
BS Electronics and Communication Engineering
WORK EXPERIENCE
Trend Micro Inc
Senior Cloud Operations Engineer (SRE)
Public Cloud (Jun 2019 ~ Present)
Primary responsible in managing infrastructure of Trend Micro SaaS Products hosted in Private (On- premise Data Center) and Public Cloud (AWS and Azure)
Deploys and manages infrastructure in live environments using tools/scripts such as AWS CloudFormation and Terraform
System Operations (Install, Configure and Manage) o Amazon Web Services
o Linux and Windows Servers
o VMware Virtualization
o Physical Server Management (Dell)
o Basic Network routing and switching (DNS, DHCP, etc.)
Works hand-in-hand with R&D Team on initiating and implementing AWS Infrastructure changes to provide more suitable environment in consideration with resource and cost optimization.
Provides SOPs and automations (through python, bash, etc.) to R&D partners to promote service stability and reliability for better customer experience
Handles and troubleshoots Problem Management cases as escalated by COC 24x7 Team and perform in- depth investigation to provide solution / mitigation and recommend possible service enhancement
Provide timely updates from AWS Products and Services as part of continuous improvement and development of Trend Micro service infrastructure
Provide strategic advice / consultancy to all stakeholders concerning public cloud service architecture Cloud Operations Engineer
Japan Delegate (Oct 2019 ~ Dec 2019)
Deliver to Technical Support partners all concerns, issues and requests that concerns Trend Micro Japan BU
Develop strategic projects that will improve communication with Japan BU and automate processes
Provide incident analysis and reports to Trend Micro's Japan stakeholders to discuss and improve service quality of Trend Micro products for continuous service improvement.
Responsible for the continuity of DCS operations in Japan and provide real time assistance to customer facing issues of Japan Technical Support and Marketing Teams Cloud Operation Center 24x7 Engineer
(Jun 2018 ~ Jun 2019)
Primarily responsible for service monitoring and troubleshooting of TrendMicro’s IT Security Business Infrastructure as well as providing operations support for both Public Cloud and On-Premise hosted services
Analyzes, validates and provides first level of solutions to incidents and service requests in a fast yet effective manner as needed
Has adept knowledge and know-how in deploying On-Premise Dell Physical machines/servers starting from server mounting, setting up RAID configurations up to OS Level deployment
Troubleshoot hardware-related issues such as
Has adept knowledge in doing basic troubleshooting of machines and infrastructure hosted in public cloud.
Escalate unresolved, complex technical issues with the relevant troubleshooting results to DCS COC senior engineering teams, in a timely fashion
Develop system that would help to automate existing manual operations.
Proficient in various monitoring, analytic tools and ticketing software such as JIRA, Confluence, Graylog, Grafana, Zenoss and Monitis
NOTABLE TECHNICAL SKILLS
Specializes in Private and Public Cloud
Computing (AWS Services)
Scripting and Automation
o Terraform, CloudFormation, AWSCLI
o Python, Bash/Shell Scripting, PHP
o MySQL, NoSQL
o Code Versioning (Git)
Systems Administration
o CentOS / Redhat Linux
o Windows
Systems / Pipeline Integration
o OpsGenie
o PagerDuty
o Jenkins
Virtualization (VMWare)
On-premise physical server management
o Patch cabling
o RAID configuration
o Network switch configuration
o OS deployment
Knowledgeable in Network Administration
(Routing and Switching, DNS, DHCP)
CONTRIBUTION HIGHLIGHTS
Trend Micro CCS Service
Deployed whole staging environment via use of Terraform, including instances, ELBs, RDS, security groups up to CloudWatch monitors.
Worked on OpsGenie to service integration which acts as the first line of monitoring and solution provider via custom bash scripts designed to mitigate the service’s recurring issue
Co-worked with R&D Team in redesigning both production and staging service infrastructure to meet the application’s needs and to finally fix the repetitive service defect.
Deployed custom documents and application commands via AWS SSM AWS Centralized Information
Developed a secured API which highlights the use of Python, Lambda, AWS API Gateway, RDS and S3 bucket to form a centralized repository of all AWS related information including internal IP allocation, account registration and pulling of information, AWS TGW connectivity, etc.
Created a Web Application which uses the API mentioned above for easier access to customer intended Dell Support Assist Integration
Integrated Dell Support Assist to production system to receive alerts for faulty hardware components (for On- Premise Data Center) and create an automated ticket to Dell for automatic parts dispatch. TRAININGS AND CERTIFICATIONS
Red Hat 8 Training Course
o A four-day training for the RHCSA Certification.
AWS Solutions Architect Associate Udemy Course
o Learned about the different products under AWS and how to utilize them to provide solutions
Licensed Electronics Engineer (License Number 0067289) CHARACTER REFERENCE
Karl Melvin F. Panganiban
Trend Micro Inc
Technical Lead
Sr. Service Reliability Engineer
Angelie Dela Cruz
Cambridge University Press
DevOps Engineer
Contact this candidate