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Engineer Service

Pasig, Philippines
February 25, 2020

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Keith Leandro D. Benedicto, ECE

Service Reliability Engineer

**** ********* **. ********** ******* Manggahan, Pasig City


National University – Manila

2012 – 2017

Sampaloc Manila, Philippines

BS Electronics and Communication Engineering


Trend Micro Inc

Senior Cloud Operations Engineer (SRE)

Public Cloud (Jun 2019 ~ Present)

Primary responsible in managing infrastructure of Trend Micro SaaS Products hosted in Private (On- premise Data Center) and Public Cloud (AWS and Azure)

Deploys and manages infrastructure in live environments using tools/scripts such as AWS CloudFormation and Terraform

System Operations (Install, Configure and Manage) o Amazon Web Services

o Linux and Windows Servers

o VMware Virtualization

o Physical Server Management (Dell)

o Basic Network routing and switching (DNS, DHCP, etc.)

Works hand-in-hand with R&D Team on initiating and implementing AWS Infrastructure changes to provide more suitable environment in consideration with resource and cost optimization.

Provides SOPs and automations (through python, bash, etc.) to R&D partners to promote service stability and reliability for better customer experience

Handles and troubleshoots Problem Management cases as escalated by COC 24x7 Team and perform in- depth investigation to provide solution / mitigation and recommend possible service enhancement

Provide timely updates from AWS Products and Services as part of continuous improvement and development of Trend Micro service infrastructure

Provide strategic advice / consultancy to all stakeholders concerning public cloud service architecture Cloud Operations Engineer

Japan Delegate (Oct 2019 ~ Dec 2019)

Deliver to Technical Support partners all concerns, issues and requests that concerns Trend Micro Japan BU

Develop strategic projects that will improve communication with Japan BU and automate processes

Provide incident analysis and reports to Trend Micro's Japan stakeholders to discuss and improve service quality of Trend Micro products for continuous service improvement.

Responsible for the continuity of DCS operations in Japan and provide real time assistance to customer facing issues of Japan Technical Support and Marketing Teams Cloud Operation Center 24x7 Engineer

(Jun 2018 ~ Jun 2019)

Primarily responsible for service monitoring and troubleshooting of TrendMicro’s IT Security Business Infrastructure as well as providing operations support for both Public Cloud and On-Premise hosted services

Analyzes, validates and provides first level of solutions to incidents and service requests in a fast yet effective manner as needed

Has adept knowledge and know-how in deploying On-Premise Dell Physical machines/servers starting from server mounting, setting up RAID configurations up to OS Level deployment

Troubleshoot hardware-related issues such as

Has adept knowledge in doing basic troubleshooting of machines and infrastructure hosted in public cloud.

Escalate unresolved, complex technical issues with the relevant troubleshooting results to DCS COC senior engineering teams, in a timely fashion

Develop system that would help to automate existing manual operations.

Proficient in various monitoring, analytic tools and ticketing software such as JIRA, Confluence, Graylog, Grafana, Zenoss and Monitis


Specializes in Private and Public Cloud

Computing (AWS Services)

Scripting and Automation

o Terraform, CloudFormation, AWSCLI

o Python, Bash/Shell Scripting, PHP


o Code Versioning (Git)

Systems Administration

o CentOS / Redhat Linux

o Windows

Systems / Pipeline Integration

o OpsGenie

o PagerDuty

o Jenkins

Virtualization (VMWare)

On-premise physical server management

o Patch cabling

o RAID configuration

o Network switch configuration

o OS deployment

Knowledgeable in Network Administration

(Routing and Switching, DNS, DHCP)


Trend Micro CCS Service

Deployed whole staging environment via use of Terraform, including instances, ELBs, RDS, security groups up to CloudWatch monitors.

Worked on OpsGenie to service integration which acts as the first line of monitoring and solution provider via custom bash scripts designed to mitigate the service’s recurring issue

Co-worked with R&D Team in redesigning both production and staging service infrastructure to meet the application’s needs and to finally fix the repetitive service defect.

Deployed custom documents and application commands via AWS SSM AWS Centralized Information

Developed a secured API which highlights the use of Python, Lambda, AWS API Gateway, RDS and S3 bucket to form a centralized repository of all AWS related information including internal IP allocation, account registration and pulling of information, AWS TGW connectivity, etc.

Created a Web Application which uses the API mentioned above for easier access to customer intended Dell Support Assist Integration

Integrated Dell Support Assist to production system to receive alerts for faulty hardware components (for On- Premise Data Center) and create an automated ticket to Dell for automatic parts dispatch. TRAININGS AND CERTIFICATIONS

Red Hat 8 Training Course

o A four-day training for the RHCSA Certification.

AWS Solutions Architect Associate Udemy Course

o Learned about the different products under AWS and how to utilize them to provide solutions

Licensed Electronics Engineer (License Number 0067289) CHARACTER REFERENCE

Karl Melvin F. Panganiban

Trend Micro Inc

Technical Lead

Sr. Service Reliability Engineer


Angelie Dela Cruz

Cambridge University Press

DevOps Engineer


Contact this candidate