LEONID BARON
adbzdn@r.postjobfree.com
LICENSES/CERTIFICATIONS
MicrosoftCertifiedProfessional (MCP)CompTIA
CertifiedProfessionalCertifiedNovellAdministrator
Hewlett-PackardAccreditedPlatformSpecialist:
HP CommercialDesktops, Workstations andNotebooks
SKILLS
Proficient in installing,configuring,supporting, and using:Windows 3.x, 95, NT, 98, 2000, XP, 7,8,10.
MS-DOS,NovellNetWare
LotusNotes, iNotes, iPrint, Microsoft Office, WordPerfect, AutoCAD, NWAdmin, ConsoleOne,ZAM, Citrix
Configuringand maintaining
Desktops, laptops, servers,multi-functiondevices,printers,faxes,scanners,networkswitches,external storage devices
PROFESSIONAL EXPERIENCE
SARCOM
Desktop Support Specialist
2009-2014
Transitioned desktop support from in-person to remote troubleshooting
Data Migration
Deployment Technician
Support center client walk-in troubleshooting
Active directory password resets
Domain Profile rebuilds
Phone support to remote users
Local and Network Printer setup
Windows Profile Rebuilds
Huntington National Bank
NetworkAdministrator
1999-2009
Setup and upgraded hardware and software for over twenty branches
Provided IT support to all branches in great Cleveland area
Configurednewcomputers and managednetworkpermissions
Reviews consistentlyincluded “dedicated to resolvingcustomer issues”Cleveland,Ohio
Surpassedexpectations with past-due tickets of 6% againstgoal of 15%
Completed 3-hour service tickets 96%on-time infirst ninemonths
PCI,Inc.
Computer Technician
Advanced rapidly from assembly to desktop support
Great customer service skills; Able to handle customer escalations efficiently
Component level : diagnose, repair and support
Provided Break / Fix component level repairs for desktops, laptops, and printers
Supported Windows XP – Vista – Windows 7
Email Support: (Set up new user accounts, check permissions, and performed password resets)
Provided hardware / software support
Virus Removal utilizing MacAfee
Electronics,Inc.
SeniorComputerTechnician
Managedmainframe team supporting over 250applications
Maintainedand supported 1/3 ofITinfrastructure for10,000 employeefirm
EDUCATION
KievPolytechnicInstitute
BSComputerScience