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Desktop Support Customer Service

Location:
Solon, OH, 44139
Salary:
$42k
Posted:
February 25, 2020

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Resume:

LEONID BARON

440-***-****

adbzdn@r.postjobfree.com

LICENSES/CERTIFICATIONS

MicrosoftCertifiedProfessional (MCP)CompTIA

CertifiedProfessionalCertifiedNovellAdministrator

Hewlett-PackardAccreditedPlatformSpecialist:

HP CommercialDesktops, Workstations andNotebooks

SKILLS

Proficient in installing,configuring,supporting, and using:Windows 3.x, 95, NT, 98, 2000, XP, 7,8,10.

MS-DOS,NovellNetWare

LotusNotes, iNotes, iPrint, Microsoft Office, WordPerfect, AutoCAD, NWAdmin, ConsoleOne,ZAM, Citrix

Configuringand maintaining

Desktops, laptops, servers,multi-functiondevices,printers,faxes,scanners,networkswitches,external storage devices

PROFESSIONAL EXPERIENCE

SARCOM

Desktop Support Specialist

2009-2014

Transitioned desktop support from in-person to remote troubleshooting

Data Migration

Deployment Technician

Support center client walk-in troubleshooting

Active directory password resets

Domain Profile rebuilds

Phone support to remote users

Local and Network Printer setup

Windows Profile Rebuilds

Huntington National Bank

NetworkAdministrator

1999-2009

Setup and upgraded hardware and software for over twenty branches

Provided IT support to all branches in great Cleveland area

Configurednewcomputers and managednetworkpermissions

Reviews consistentlyincluded “dedicated to resolvingcustomer issues”Cleveland,Ohio

Surpassedexpectations with past-due tickets of 6% againstgoal of 15%

Completed 3-hour service tickets 96%on-time infirst ninemonths

PCI,Inc.

Computer Technician

Advanced rapidly from assembly to desktop support

Great customer service skills; Able to handle customer escalations efficiently

Component level : diagnose, repair and support

Provided Break / Fix component level repairs for desktops, laptops, and printers

Supported Windows XP – Vista – Windows 7

Email Support: (Set up new user accounts, check permissions, and performed password resets)

Provided hardware / software support

Virus Removal utilizing MacAfee

Electronics,Inc.

SeniorComputerTechnician

Managedmainframe team supporting over 250applications

Maintainedand supported 1/3 ofITinfrastructure for10,000 employeefirm

EDUCATION

KievPolytechnicInstitute

BSComputerScience



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