Jennifer H. Li
Forest Hills, NY 11375
June, 2013 – June, 2019: IT support Specialist
Holland &Knight LLP New York City
Responsible for Servers and Desktop setup and support. Manage user/computer account and apply policies by using Active Directory and software SCCM.
Responsible for roll out and setup firm wide new hardware: including computers with Microsoft window 10; new HP, Lexmark and Canon printers; Cisco digital VoIP desk phone.
Responsible for setting up conference equipment in the company between offices and clients world wide.
Work efficiently in high demanded environment. Skilled problem-solver able to communicate with users at all levels of technical proficiency.
Trouble shooting all kinds of problem related to hardware and software used in the firm.
Efficient in setting up iPhone; iPad and Android phone by using MaaS360.
Knowledge of LAN; WAN; SAN; TCP/IP;VoIP; DNS; DHCP; HTTP; Wireless; VPN Architecture; Microsoft Server services; Active Directory; Group Policy; Cisco Routes and Switches; Firewalls;
August 2006 – June, 2013: System Administrator
Gabriels Technology New York City
Responsible for setup and support all kinds of servers: tasks include installing Microsoft SQL servers 2000and 2005; Backup and restore database, Manage database user account. Installing Microsoft IIS servers, Creating Websites by using Dot Net 1.0 and 2.0. Trouble shooting all kinds of problems on the Web servers.
Responsible for company-wide Hardware and software support from Cisco PIX firewall, 3Com and Dell Switches to users’ desktop. Support Exchange server 2003 and user account on Active Directory. Support standard software include Microsoft Outlook, Symantec AntiVirus, Symantec Veritas Backup Exec, Microsoft MS Office and Urchin Report for tracking Web servers statistics etc.
June, 1999 – August, 2006: Network System Administrator
Patterson, Belknap,Webb&Tyler LLP, NYC
Project manager for company-wide infrastructure modernization.
Managed technical planning and project budgeting. Technical tasks included: configuring and trouble shooting Cisco 7200 and 2500 series routers; Cisco Catalyst 3750 switches; Cisco PIX1000 etc.
Created external and internal infrastructure maps for the IS department using Visio.
Participated in migrating Microsoft Exchange Server 5.5 to Exchange server 2003. Task included migrating NT accounts to Active Directory, Exchange Account information, Mailboxes and Public Folders etc.
Installation and support of Microsoft Window 2000 and 2003 servers. Managed user and computer accounts via Active Directory. Support of various standard applications on the servers, including Citrix remote access, Symantec AntiVirus & pcAnywhere, and MS Exchange 5.5 & 2003.
Configured VMware ESX servers and VMware workstation.
Maintained an Elite legal server based on an Informix database (HP UNIX).Handled the Y2K upgrade process for server.
May, 1998 – June, 1999; System Administrator
Shearman & Sterling LLP, New York City
Maintained all LAN and WAN technologies, including Bay Networks 450 switches and Frame Relaylinks.
Monitored of the firm’s international network using HP’s Openview NNM running on HP Unix, including customizing maps, loading MIBs, configuring SNMP events, and writing scripts which automated the sending of alerts via e-mail and pagers.
Installed and configured Opticity software, maintained a variety of routers and switches.
Installed and configured QIP Manager on HP Unix servers for managing DNS and DHCP services.
Installed and configured Mailcheck to monitor the firm’s international mail route.
May, 1997 – May, 1998 System Administrator
Commonwealth Edison Company, Chicago
Administration and support of Windows NT 4.0 servers and workstations in a Customer Information Management System (CIMS) project. Included configuring the following technologies: TCP/IP, NetBIOS, IPX/SPX, DHCP, DNS, and WINS.
Set up user accounts, network printers, system policies and NTFS file security parameters.
Graduate Assistant, Computing Services of Ball State University, Indiana
M.S. in Computer Science, Ball State University, Muncie, Indiana. Graduated: May, 1997
References: Available upon request