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Manager Customer Service

Roswell, GA
February 26, 2020

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Oswald Cunningham Jr

Sandy Springs, GA *****386-***-**** •


A ambitious individual with in-depth knowledge of languages and development tools, pursuing a position in a growth-oriented company where I can use my solid background in Object-Oriented programming to the advantage of the company while having the scope to develop my own skills.


Programming Languages: Javascript(ES7), Java, Python, Bash.

Web Development: Agile, CSS3, Rest Api, JQuery, Bootstrap, SQL, Postgresql, MongoDB, Node.Js, React.Js, DBMS, React Native, Project Management.

Technologies/ Tools: Heruko, Postman, Trello, GIT, GitHub, AWS, Figma.


Florida A & M University – Tallahassee, FL 2012

Bachelor's in Healthcare management

Enterprise– North Lauderdale, FL

Manager Development Training Program 2017

General Assembly- Atlanta, GA 2020

Certification in Software Engineering


Software Engineer Immersive ǀ General Assembly– Atlanta, GA 2019 – 2020

Exercised both creative and technical skill sets, combining stylish client-side appearance with complex server-side architecture.

Build web applications from the ground up using Ruby on Rails, React, and Express.

Leveraged JavaScript, APIs, web frameworks, and more through hands-on projects and real-world scenarios.

Skilled at writing well-designed, testable and efficient code using current best practices in Web development.

Co-developed a dynamic web site from scratch. Launched visually appealing, user-friendly web page with interactive features.

Incorporated wire-framing to illustrate a page's interface that specifically focuses on space allocation, prioritization of content, functionalities available, and intended behaviors.

Build dynamic, front-end web application using a modern JavaScript library, and using CSS to layout and style application.

Utilized tools such a GIT to mediate version control.

Developed, enhanced and maintained websites using HTML, XML, CSS, and Javascript.

Implemented agile techniques by developing user stories to capture a description of a software feature from an end-user perspective, that tool used in Agile software development..

Collaborated with others to produce high-quality software to develop, maintain, change, and secure applications.

Branch Manager ǀ Enterprise Holdings– Fort Lauderdale, FL 2018 – 2019

Managed daily branch functions in a 150 store with concentration in 4 core areas of business: customer service, growth, employment, and profitability.

Created and managed employee development plans.

Processed weekly and monthly profit and expense reports pertaining to the branch to reach sale goals.

Developed strong sales culture within branch to capitalize on per ticket additional revenue.

Responded to customer inquiries in a timely manner and seek completely satisfied results.

Developed rapport with customer base to ensure repeat business and handling difficult situations with professionalism.

Coach, trained, and developed employees to succeed in their long-term goals and utilize strengths to increase branches profitability.

Hired, managed and mentored 10+ new management trainees, managed assistants, and assistant manager.

Direct manager of the largest work group of over 35 employees.

Responsible for the management and new implementation of Tri-Brand Return Lane procedures.

Administer disciplinary actions, reviews, promotions and manage employee files.

Assistant Manager ǀ Enterprise Holdings– Fort Lauderdale, FL 2014- 2017

Responsible for management and overall strategic direction of the branch: managing customer service in operations, human resources, sales and marketing strategy.

Fleet Management in overall financial performance as acting branch manager in the absence of the branch manager.

Train, motivate and manage employees in all steps of cell process utilizing different sales techniques and communication.

Control Branch costs and implementing strategies for more effective cost control.

Management Trainee ǀ Enterprise Holdings– Fort Lauderdale, FL 2013 – 2015.

Serve as a liaison between the customer, Body Shop, insurance company.

Market to existing account to maintain our relationship and help to implement marketing strategies to target inactive accounts.

Manage branch receivables: collection on slow/no payment accounts, negotiating payment plans.

Educate the customers on our protection products and sell the benefit of them.

Developed operations plan to maximize efficiency by managing quality control, reassigning job duties to match skills and adjusting schedule for better time management and reliability


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