GUILHERME

ZAVANELI

M a r k e t i n g a n d D a t a A n a l y t i c s

Marketing Student and excellent data analytics skills. I am a good communicator, love working with teams, a great time management skills. I believe in leading by example and in the power of organization relies on growing individual skills. My desire is to improve sports fans and customers experience through understanding their needs and creating stragic-plans to deliver a excellence experience. PROFESSIONAL EXPERIENCE

Indiana University, Bloomington, IN

COLORADO RAPIDS SALES COMBINE

- Learned new sales techniques to promote ticket sales

- Role played utilizing classroom scripts to validate learning experience

- Showcased abilities in an innovative training and interview setting EDUCATION

BACHELOR SPORTS

MARKETING

2017 - May 2020

University of Indianapolis,

Indianapolis. IN

MINOR IN DATA

ANALYTICS

2017 - May 2020

University of Indianapolis,

Indianapolis. IN

CONTACT

adbz6c@r.postjobfree.com

317-***-****

www.linkedin.com/in/zav

aneli

1340 National Avenue

Indianapolis, IN 46227

CERTIFICATIONS

ASCA - USA Swimming Coach

SKILLS

Sales

Marketing

Data Analytics

Data Visualization

Team Player

Microsoft Office

Tableau and Tableau Prep

SAS Enterprise

ERD Plus

SPSS

Salesforce Service Cloud

VOLUNTEER

Light the Night

- 2017, 2018, 2019

High-Five for Kids

- 2018, 2019

Jan 2020 - Present

CUSTOMER ENGAGEMENT - INDIANA PACERS &

ENTERTAINMENT

- Focused on Service and Sales Cloud CRM functionality and implementations. The internship provides the opportunity to have a hands-on Salesforce app and Lightning Experience.

- Participate in the development, analysis, design and user success of Service/Sales Cloud technical solutions to business challenges across multiple PSE departments including Sales & Marketing.

- Implementation of Service Cloud Console (Macros, Chat Bots, Work Queues)

- Lead imports and segmentation

- Subscriber Acquisition and updates

- Data cleansing and accuracy according to field priority Aug 2019 - Present

STUDENT ASSISTANT - UINDY SWIMMING AND

DIVING

- To model the university Mission through dedicated job performance, service excellence to constituencies, respectful collaboration, and active support of the University's Mission.

- Leading college athletes in athletics and academics

- Evaluate, recruit, and graduate student-athletes

- Maintain and ensure student-athlete academic integrity

- Help with meet management duties and entries throughout the season

- Interact effectively and appropriately with student-athletes, parents, alumni, faculty, peers, community members, and administrators.

GUILHERME

ZAVANELI

M a r k e t i n g a n d D a t a A n a l y t i c s

May 2018 - Dec 2019

STUDENT TECHNICIAN – IT HELP DESK

- Provide exceptional customer service to students, staff and faculty by answering phones and handling emails.

- Troubleshooting technology issues and solving them for the university

- Install new software for staff and faculty.

- Technical support for all classroom IT and presentation media. May 2019- August 2019

MARKETING & TICKET SALES INTERN – INDY

ELEVEN

- Assist in formulating and executing marketing tactics

- Participated on the project develop app enhancement and user experience

through Indy Eleven app

- Develop strategy for “street team” volunteer program

- "Street team" champion, with the highest convention points.

- Meeting with and presenting Indy Eleven opportunities to potential prospects

- Assisting, and executing game day operations activities at home games.

Contact this candidate