Apr **** - Present
Feb **** - Mar 2015
Sept 1998 - Jun 2000
Cathleen M. Petit
** ********* ****** ********, ** 02910
401-***-**** • ****************@*****.***
Key Qualifications
● Excellent Communication and Interpersonal Skills
● Outstanding organizational and multitasking skills
● Knowledge of airline procedures and policies
● Proficient in Word, Excel, Outlook, and TMI
Work Experience
Collette
Client Care Agent II
● Shop and book various tour vacations
● Quote and book domestic and international airfare
● Accept payments and invoice all reservations
● Keep travel agents and direct passengers informed of any and all changes to their travel plans
● Provide administrative assistance for all reservations Virginia Transportation
Dispatcher
● Managed 40+ Car Haulers Daily
● Organized Driver Schedules and Logs
● Assembled and Assigned Driver Loads
● Troubleshooted and Problem Solved Issues as they arose
● Processed ACE/ACI Manifests as needed to cross the Canadian and US Borders AAA Northeast
Dispatch Supervisor
● Supervised 20+ Dispatchers Daily
● Scheduled Dispatchers to Designated Areas
● Prepared and Administered Dispatchers' Annual Reviews
● Executed Disciplinary Action as needed
● Attended to Member Issues as they presented themselves Education
Associates Video and Radio Production
New England Institute of Technology
● Graduated with Honors
● Produce, Write, Edit TV and Radio Programs
References
Available upon request.