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Customer Service Manager

Location:
North Linden, OH, 43224
Posted:
February 26, 2020

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Resume:

Nagaraj Ulagaraj

**** ******* ******

Columbus, Ohio – 43224

Mobile: 614-***-**** E- mail ID: adbz28@r.postjobfree.com

ABOUT

Overall 10+ years of professional experience in Java/J2EE and a rich experience in design &

Development of business critical solutions for FlexPLM. My knowledge on product development will be an asset for FlexPLM implementation, Support, upgrade and enhancements. I understand and know FlexPLM from technical, functional and architectural capability perspective. I have been part of requirement workshops to understand critical business requirements, defining specifications and provide enduring solutions aligned with PLM system. I have also been involved in conducting technical & Functional workshops with customer IT teams to define approach & architecture for integrating systems with PLM and data upgrade strategy. I have depth understanding of all FlexPLM modules covering functional and architectural Aspects.

PROFESSIONAL EXPERIENCE

ITC Infotech USA Ltd – Columbus Ohio, USA 2011 to Present

Solutions Architect/Technical Manager

Expertise in Design, Development, Configuration, Implementation and Support in FlexPLM for Retail, Footwear and Apparel domain

Expert in System and Business Administration of FlexPLM

Played Key role in Ascena Re-Implementation from FlexPLM 9.1 to 11 Version and update from FlexPLM 11 F000 to Cairo version.

Drive FlexPLM patch analysis and deployment, Co-ordinate with PTC team for technical analysis and resolutions

Co-ordinate with internal teams and/or clients for problem solving, implementation, testing and related activities.

Excellent hands on experience in Incidents, Problem and Change & Release management processes

Experience in onsite offshore working model

Key Accomplishments

Awarded “Star Performer” for the year 2015

Part of ITC Infotech USA “Achievers Golden Club” 2015-16

Awarded “Iron Man” by the customer for the work done during FlexPLM update from 11 F000 to M030 (Cairo) 2018.

Awarded “Best Performer of the Month” twice so far

Hewlett Packard (HP) – Bangalore India 2009 to 2011

Process Associate

Part of a team called Value Express Pricing(VEP)

Perform the validation of HP Partners and End Customer authentication using several tools

Suggest Process improvements and System Enhancements

Co-ordinate with internal teams and/or clients for problem solving, implementation, testing and related activities

Key Accomplishments

Awarded “Best SME of the Quarter” for outstanding contribution towards the service of organization.

Awarded “Great Customer service” for delighting the customers through solving their inquiries.

Awarded “Could not have done without you” for doing well during the process transition.

Awarded “Value Award” for behavioral excellence and embodying organization’s values.

Awarded “Best Performer of the Month” thrice

QUALIFICATION

MCA (Final Year) : From Amity University (Online Program)

PGBM : From MICA University (Online Certification Program)

B.Sc. (PMCs) : From RBANM’S FGC during the academic year 2009.

CERTIFICATIONS

OCJP – Oracle Certified Professional, Java SE 6 Programmer

Certified in FlexPLM Business Administration and Configuration

Certification on Business communication and corporate etiquette, excellent written and oral communication

ITIL Foundation V3 Certified

TRAININGS

Attended PMP sessions for 15 days will be taking up the certification soon

PERSONAL PROFILE

Name : Nagaraj Ulagaraj

Date of Birth : 12 February 1988

Marital status : Married

Gender : Male

Nationality : Indian

Languages Known : English, Kannada and Tamil

Hobbies : Listening to Music, Gardening, Playing Badminton and Cricket

DECLARATION

Declaration

I hereby declare that the above information is correct and complete to the best of my knowledge.

Date:

Place: Columbus (Nagaraj Ulagaraj)



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