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Manager Customer Service

Denver, CO
February 24, 2020

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303-***-**** •

Cost Estimating, Engineering, and Project Management PROFILE

Highly motivated team player with effective communication and technical writing skills. Strong mathematical and accounting expertise.

Results-oriented professional with extensive project and production management skills and experience. WORK EXPERIENCE

Tewell Warren Printing, Denver, CO • October 2014 to present Customer Service Manager / Project Manager / Production Manager

● Project management and production planning for various print jobs ranging from business cards to hardbound books.

● Evaluation of production tickets against estimates to ensure projects are produced on time and within budget.

● Act as backup to Operations & Production Manager as necessary to schedule and monitor workflow. Four Print, Aurora, CO • December 2012 to October 2014 Production Manager

● Supervised pre-press, customer service, presses, bindery, warehouse, and shipping and receiving.

● Managed print production from start of job to final delivery.

● Estimated print bids for sales reps, customers, and walk-ins.

● Prioritized schedule and coordinated with external vendors.

● Managed supply chain and material purchasing.

Carey International, Denver, CO • October 2010 to January 2013 Chauffeur

● Drove for international ground transportation.

● Clean MVR, DOT Physical, and Denver International Airport Security Clearance Badge. Original Smith Printing, Chicago, IL • March 2007 to May 2010 Estimator

● Estimated and engineered print work for sheet-fed and half-web offset lithographic shop with full bindery and finishing departments.

● Participated in daily meetings with customer service and sales to assess customer needs and solutions.

● Assisted sales and marketing to identify customer needs, explore project options, and prepare detailed quotes.

● Maintained relationships with current vendors while researching new product and vendor opportunities.

● Acted as a backup for prepress and reworked files as needed.

● Printed and mocked up proofs for sales reps.

● Maintained Veris and HP Dylux machines-calibration, cleaning and upkeep. Herman’s Hideaway, Denver, CO • March 2006 to March 2007 Front of House Engineer

● Maintained standard audio equipment.

● Set up equipment for performance artists.

● Mixed sound for the front of the house and on-stage monitor. The PRS Group, Houston, TX • May 2005 to February 2006 Graphic Designer

● Designed and developed brand identity for a medical billing company.

● Created website and marketing materials.

Print Logics, Austin, TX • March 2004 to February 2005 Estimator/Project Integration Specialist

● Estimated and engineered print work for digital reprographics shop.

● Created, developed, and implemented an Excel scheduling system to track jobs while analyzing the manufacturing capacity for labor departments.

● Researched and advised on investment decisions for a software based print management system.

● Set up and maintained an e-commerce website for distributing educational materials. Print Mailers, Inc., Houston, TX • August 2002 to November 2003 Estimator/Production Planner

● Estimated and engineered print work for sheetfed lithographic shop with full bindery and mail handling.

● Managed projects, estimated costs, planned and scheduled jobs, procured paper, and coordinated with all departments to meet deadlines.

● Incorporated postal requirements into direct mail pieces.

● Implemented best practices into workflow.

The Proletariat, Houston, TX • Nov 2002 - Nov 2003 Front of House Engineer

● Maintained standard audio equipment.

● Set up equipment for performance artists.

● Mixed sound for the front of the house and on-stage monitor. TECHNICAL SKILLS

● EFI’s Hagen, PSI & PrintSmith print management systems

● Prinergy Workflow System

● InSite Prepress Portal

● Kodak Veris Proofing Printer

● HP Designjet Dylux Proofing Printer

● Microsoft Office Suite

● Adobe Creative Suite



University of Houston: Bachelor of Science in technology and graphic communications Houston Community College: Associates in applied science for audio recording

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