Customer Service Data Entry

ANIL .

Durango Drive, Brampton, ON, L*X*Z* 438-***-**** ***************@*****.***

CAREER OBJECTIVE

Adaptable professional with 14 months of experience and a proven knowledge of conflict resolution. Aiming to leverage my skills to successfully fill the position of an employee at your company. PROFESSIONAL EXPERIENCE

VISHAL MEGA Mart, Mohali, Chandigarh

Cashier at convenience store/VISHAL MEGA MART, Aug 2018 – Aug 2019 Worked part time as a cashier in a store for an year.Scan, bag and load purchases; process cash, check, credit card, coupon and voucher transactions; verify customer ages for alcohol and tobacco purchases; and manage daily till opening and closing procedures. Help with stocking and merchandising to maximize sales and provide a pleasant shopping experience.

Advisor, Apr 2018 – Jun 2019

Handle 40+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retentionMemorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant sellsReceive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service softwareConversational in Hindi and English(able to meet all customer service requirements with Hindi and English speakers)Trained 3 new employees in customer service script recitation, conflict resolution, and data entry practicesAble to set up laptop, headphones, microphones, Skype, or any other chat client service to converse with customers.

EDUCATION

Maharana Pratap college

Una, Himachal Pradesh

Diploma in hotel management (Hospitality) (Mar 2018) HPSE

Una, Himachal Pradesh

High School Diploma (Mar 2016)

ADDITIONAL SKILLS

•CONFLICT RESOLUTIONS•TIME MANAGEMENT SKILLS•MULTITASKING ABILITY•RELIABLE TEAM WORK•CUSTOMER SERVICE•STRONG ORGANIZATIONAL SKILLS•FAST LEARNER•SELF MOTIVATED•FAST LEARNER•ADAPTABILITY

CREDENTIALS AND LICENSES

Certified in NSS (national service scheme). The National Service Scheme (NSS) is an Indian government- sponsored public service program conducted by the Ministry of Youth Affairs[1] and Sports of the Government of India. Popularly known as NSS, the scheme was launched in Gandhiji's Centenary year in 1969. Aimed at developing student's personality through community service, NSS is a voluntary association of young people in Colleges, Universities and at +2 level working for a campus-community

(esp. Villages) linkage.

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