Experienced in managing large scale teams & projects with monetary value of 5 million or more located at various on-site, offsite, & offshore locations.
Experienced in Project Management, Test Management, Digital Marketing, Risk and Control Evaluation.
Highly experienced working with multiple clients, partners, vendors, agencies, onshore and offshore staffing firms.
Excellent oral, written, interpersonal, organizational, and leadership skills with the ability to thrive in a fast pace environment.
Thorough understanding/experience of the Software Development Life Cycle (SDLC) working with both Agile and Waterfall methodologies.
Experienced in Functional, Regression, Integration, Automation, Unit, E2E, and UAT Testing
Experienced in Email Marketing communication, templates, designs, and automation emails.
Experienced in defining controls for business processes and evaluating the design and performance of the controls.
Agile & Waterfall
Office – Visio- MS Project
ALM – JIRA – User Stories
Test Plan, Test Cases, Script
Data Analytics - Tableau
Automation – Selenium, Jenkins
Data Analytics - QlikView
WYSIWYG – Email Tool
Mercury – Email Tool
JP Morgan & Chase
Project Management & Risk and Control Testing, VP – July 2018 – Present
Managing daily control evaluation testing, reporting status, issues calls, scoping, capacity planning, training, and onshore/offshore resource management.
Managing multiple initiatives in support of risk and/or regulatory compliance related initiatives on behalf of the business including but not limited to: oversight of procedures/process, testing design and effectiveness of business controls, documenting and evaluating Action Plan, and documenting potential Risk and issues.
Managing multiple projects involving quality assurance, data validation, transformation, automation, continuous monitoring
Defining & executing quality assurance test questions for chase customer interaction(Phone, chats, emails), reviewing results, coaching, reporting key performance indicators, and managing quality and performance.
Defining and executing test questions for Agile transformation processes
Working with Robotics to automate via machine learning the QA/QC processes
Payment Tech, LLC
Test Manager, VP – May 2016 – June 2018
Managing daily test execution, reporting status, issues calls, scoping, capacity planning, training, onshore/offshore resource management.
Managing testing for web applications, mobile applications, responsive design, database, IVR, statements, data files, green screen, servicing applications.
Managing day to day testing activities in JIRA/ALM, attending scrum calls, highly engaged in planning sprint and epic testing activities
Leading Automation activities to develop regression testing suite and account conditioning macros.
Oversee and help develop test cases, test plan, and user stories.
Highly experienced in building testing processes, procedures, and methodologies.
Highly experienced in working with clients, partners, vendors to drive testing projects
Conducting quarterly calibration sessions, performance reviews meeting with individual employees, obtaining feedback from business clients to ensure career development plan are accurately documented and reviewed with each individual.
Managing projects to drive implementation of various testing tool for efficient and smart testing.
Chase Consumer Banking
Digital Execution Manager – Digital Channel Delivery – Oct 2014- April 2016
Managed digital email communication for all Chase brands products.
Managed a team of high skilled html developers and digital campaign managers to design, develop, test, and implement marketing & servicing communications for Chase card products.
Managed day to day interaction and communications with email vendors and partners to ensure high level of customer satisfaction and experience.
Streamlined the end to end email execution processes and timeline to ensure better and timely execution of messages.
Implemented a new capacity model to help manage and forecast team’s capacity.
Leaded several new development projects to enhance our digital communication platform and capabilities.
Leaded day-to-day activities with developers, marketers, vendors, list management, content, campaign managers and several internal stakeholders to drive email execution campaigns.
Analyzed and reviewed email performance with clients and stakeholder and provided recommendation/suggestion to improve email designs and content to ensure better open/click rates.
Chase Loyalty Platform
Test Manager – March 2009- Sept 2014
Managed UAT testing for the entire Chase Loyalty, Legacy Rewards, and Chase Ultimate Rewards platform
Managed 35 testing resources working from multiple locations: Wilmington, Mechanicsburg, Bangalore, and Manila.
Managed testing for web applications, mobile applications, responsive design, database, IVR, reporting, data files, green screen, servicing applications, customer statements, client server.
Developed new processes, procedures, training, acquiring devices, methodologies to conduct regular and responsive design testing to ensure top industry standards are followed
Managed re-design of Ultimate rewards platform. Managed 5000+ E2E test scripts with more than 500k validation steps, 1000+ issues/defects. Testing was performed on 30+ unique mobile devices and various browsers.
Proactively worked with our business clients, vendors, partners, peers to improve and simplify the overall quality of user acceptance testing. Implemented various testing tool like ATC and Perfecto to enhance our testing scope to ensure high customer satisfaction and defect free application.
Worked with Sr. Management to review testing status, discuss potential gaps and suggestions, funding needs, enhancements and improvement tasks on regular basis.
Leaded automation developments for web and client server applications through Excel Macros and QTP scripts to ensure regression and E2E testing coverage for monthly and enterprise releases
Implemented Peer recognition and monthly/quarterly recognition programs to ensure individuals are recognized for their outstanding performance.
Managed projects in both Agile and waterfall methodologies.
Managed daily testing dashboards, execution and defect summaries with accurate commentary to help IT and business stakeholders drive strategies and day to day decisions.
Chase Credit Cards & Partner Products - Quality Assurance Test Lead – Feb 2005 to Feb 2009
Creative Memories, Saint Cloud, MN - Web Developer - May’02 – Aug’04
Aramark Food Services on Campus, St Cloud, MN – Night Shift Manger – September 1999 to May 2002
EDUCATION: Bachelor of Science - Minnesota State University, St Cloud MN - 2004
Major: Business Computer Information Systems
Hobbies: Hiking, Travelling, Sightseeing, Local Community Services
Reference: Available upon request