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Customer Service Assistant

Location:
Surrey, BC, Canada
Salary:
20
Posted:
February 24, 2020

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Resume:

PREETINDER KAUR

**** **** ******, ******, ******* Columbia

V3V 7E8, 604-***-**** adbys9@r.postjobfree.com

Career objective- Health Care Assistant

Personal Highlights-

BC Care Aide Registry # 125069

Education

Health Care Assistant, Vancouver Community College Nov 2018- June 2019 Associates of Arts- Columbia College, Vancouver Jan 2014- Dec 2015 High school Diploma- Akal Academy Baru sahib, India Feb 2009- March 2013 Additional Training

Standard First Aid, CPR/ AED (HCP)- VIDA First Aid Aug 2018 N95 Fit test- VIDA First Aid Aug 2018

Clinical Experience

Fair Haven, Burnaby Feb 25- March 11

Assist clients with the personal care tasks of daily living, including skin care, hair care, mouth care, bathing, bowel and bladder care, positioning and movement, basic wound care, feeding (including special diets)

Assists with ambulating and mobilization of patient Fair Haven, Vancouver April 8- May 24

Assisting clients with their ADL’s while promoting their independence, dignity, comfort, preferences, integrity

Spending quality time with the clients for their spiritual, mental, physical and emotional well being

Community Practicum, Health and Home Care Society of BC May 25- June 7

Providing a home like environment to the client by assisting the client to perform their ADL’s

Participating in adult day program with the client

Assisting the client with ambulating with help of walkers, wheelchairs Work Experience

HCA at Madison Care Centre Aug 2019- Jan 2020

Providing assistance and support to ill, disabled and the elderly

Following ADL, care plan to give care to the clients

Respecting the client’s dignity, individuality, privacy, preference, safety when providing care

Interacting with the client, being a good listener and trying best to bring a smile onto their faces

Home Support- Fraser Health Aug 2019- present

Provide care and companionship for individuals and families during periods of incapacitation, convalescence or family disruption

Administer bedside and personal care to clients such as aid in ambulation, bathing, personal hygiene, and dressing and undressing

Plan and prepare meals and special diets, and feed or assist in feeding clients

Routine health-related duties such as changing non-sterile dressings, assisting in the administration of medications and collecting specimens under the general direction of home care agency supervisor or nurse routine housekeeping duties such as laundry, washing dishes and making beds.

Ambassador and Fulfillment Associate Amazon Aug 2018- Aug 2019

Training new and cross training associates for stowing, picking, customer service, forklift

Training associates for work place safety

Assistant Manager Subway Feb 2016- July 2018

Trained new associates

Ensured food safety, product preparation, cleanliness, inventory, control standards

Scheduled and supervised staff

Exceptional customer service

Addressed customer complaints

Supervisor Harry’s Pizza June 2014- Jan 2016

Set goals to reach deadlines

Organized work flow by delegating different duties to employees

Maintained cleanliness in the restaurant

Volunteer experience

New Vista, Burnaby Aug 2018- Nov 2018

Volunteer Companion to a person with dementia, Parkinson’s and anxiety

At Willingdon Creek Village, Powell River March 2018- June 2018 Interacted with residents, went for a walk with the residents, played games as bingo, card games, little tea parties

Languages- English, Punjabi, Hindi

References- Available upon request



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