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Desktop Support Engineer

Tyler, TX
February 24, 2020

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Dylan Stone

*** ** ****.

Bullard, TX *****

903-***-**** (Cell)


●Communication - I am very personable and can communicate effectively, having spent a lot of time in customer service.

●Team player - I enjoy working with others, and have competently served both as a leader and a team member in the past.

●Networking – I am proficient in configuring routers and switches, as well as setting up the physical topology of networks.

●Servers – I am well versed in virtualization software and working with server operating systems.

●Workstations – I am extremely experienced in working with all versions of Windows and can troubleshoot end user problems effectively.


●Cisco Certified Network Associate – CSCO12973419 – 8/2016-8-2019

●Cisco Certified Entry Networking Technician – CSCO12973419 – 4/2016-4/2019

●CompTIA Security+ - COMP001020900928 – 12/2015-12/2018

●CompTIA Network+ - COMP001020900928 – 8/2015-8/2018

●Microsoft Office Specialist – Office Access 2013 – 7/2016


● Texas State Technical College, Marshall, Texas 01/2014-12/2016

Associate of Applied Science – Network Administration 12/2016


●Cynergy Technology Tyler, Texas Nov 2017 – Present

0 Systems engineer with primary focus of deploying servers/networks/workstations. Creating/maintaining domain networks/Mitel systems.

●Business Computer Solutions (BCS) Kilgore, Texas January 2017 – Nov 2017

oIT Technician responsible for deployment and maintenance of client business infrastructure

●Longview Computer Center Longview, Texas August 2016 – Dec 2016

oInternship with focus on desktop support; in house, on site, or remotely


●Ronny Ross – President, Shanco Insulation, Longview, TX 903-***-****

●Cody Hertel -- CEO, Longview Computer Center, Longview, TX 903-***-****

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