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Desktop Support Manager

Houston, TX
February 24, 2020

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Zach Negrin

It/AV Technician 713-***-**** Houston, TX

Work Experience:

1.Encore Event Technologies

AV Technician- April 2018 to Present

Assist A/V manager with the coordination of the performances and entertainment in small breakout rooms to large ballroom halls. I have worked from large hotels like the Marriot and Hilton Downtown which have 3 levels of conference rooms and football sized ballrooms, to small hotel ballrooms and conference rooms.

Provide routine cleaning, maintenance and repair of equipment hardware and furniture.

Proactively communicate project issues to team in a timely manner

Work with Av technicians or company representatives to provide services and troubleshooting solutions

Efficient in set up and tear down of presentations’ a/v equipment, a/v switching and power sourcing, conference settings and setting up a correct signal flow

Performs other duties as assigned

2.Lonestar College

IT/A/V Technician III- April 2017 to Feb 2020

Installed and maintain hardware and software components on computer stations and it/av equipment around the different school facilities ranging from classrooms, conference rooms and ballrooms.

Diagnosed Successfully and resolved Hardware and Software issues on user stations, printers, projectors and video switchers for classrooms and conference rooms.

Resolved Technical Issues and in class incidents and kept a record of incidents and tasks completed throughout the day/shift.

3.Delta Airports/ATS/GAT/JetBlue

Lead Ramp agent- June 2015 to April 2017

Maintain a count and checklist of all materials being loaded onto the aircrafts in order to evenly weight the plane.

Willing to do jobs most people wouldn’t.

Technical Skills:

Knowledge of Microsoft Server Management System, Active Directory and ITIL.

Proficient with Microsoft XP,7,8,10 and Office 365.

Basic knowledge of Cisco and TCP/IP routing and switching

Excellent troubleshooting with Mac and Windows. Along with Android phones and Apple touch devices

Knowledge of OSHA Safety and Regulations Protocols

Repairing, installing and building computers, computer peripherals and printers

Knowledge of how to work a mixer board (from 4 to 24 channels) ranging from Mackie, Behringer, Yamaha Allen & Heath, ETC.

V1 video troubleshooter and video signal expert.

Knowledge of Remote Accessing into computer to help clients who are either having trouble with the computer or need a helping hand

Entry to intermediate knowledge of Faronics Deep Freeze security system.

General Skills:

Coachable, Willing to learn on the job.

Excellent communications skills when it comes to teaching showing other technicians

Confident out of the box problem solver. I ask the right questions at the right time.

Can work a powered scissor lift.


Playing musical instruments and listening to a variety of music genres and cultures.

Reading and learning about emerging technology, languages and cultures.

Stand-up Comedy

World Politics and Debate


Lone Star College August 2017- May 2018 Cisco and Intro to Computer Courses

August 2011 to December 2015 - Bachelor’s Degree in Psychology and a Sociology minor.

2007-2011 S..P. Waltrip High School, Houston, Texas – 4A GPA:3.38 - Class Rank: 77/436

Seeking a challenging position as an Desktop Support Specialist with a highly successful company offering exceptional career growth opportunities where I can utilize my skills and abilities.

Contact this candidate