Manager Project

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Sensitivity: Internal & Restricted

LAIZA GEORGE

*** ******** *****, ************, ** 60108

C: 262-***-**** E-mail: ***********@*****.***

Summary

Client Partner, Service Delivery Management, Business Acquisition, Corp/Clinics Site Build-out, PMO Manag- er/Portfolio Manager effective in leading IT infrastructure Teams. More than 25+ years of progressive IT experi- ence and repeated success in strategic initiatives, leading teams, and achieving revenue performance targets. CORE COMPETENCIES

• Global strategic sourcing and view

• Procurement & Vendor relations

• Budgeting and forecasting: CAPEX/OPEX

• Process development/improvement

• Natural leader/influencer/Mentor

• Stakeholder Management including V.P, C-

Level Senior Management

• Data Center Transformation and Transition

Management

• Quality assurance, control, and monitoring

• Organized unsurpassed work ethic

• Client Management/Partner

• Detail/Results-oriented, Workflow planning

• Cost reduction and containment

• Governance & Reporting

• Change Analyst/Management

• Project development and life-cycle

• Cyber Security, Hybrid/Cloud environment.

• Business Continuity/DR, Contract mgmt

• Simply results for complex needs/problems

• Infrastructure/Network/VoIP/Systems

• Telecomm Management

• Business Acquisition & Site build-out

• SSO/OneLogin/Multifactor Authentication

• Service Delivery Management

Accomplishments

• Wipro Ltd: Manage/Lead cross-functional support teams, Client Partner, Business Acquisition & Site Build-out, and PMO Manager/Portfolio/Program/Governance. Built two Data centers in parallel, centralize the DCs in NA from globally, and migrated data. Lead SAP HANA Upgrade and migration.

• Lead O365 migration to cloud program globally. Lead share point migration to cloud. Acquire & close new sales opportunities to help expand growth in the account - Acquired projects above target.

• Alight Solutions: Lead Infrastructure /Network/Cisco VoIP/Systems Divestiture. AWS Cloud migrations.

• Kellogg’s: Built Portfolio Management structure for IT Security Department and ensure adhere and follow PMO processes and best practices. Helped PMO to improve the Gartner certification one level higher.

• Xerox: Delivered the mission critical application upgrade (including hardware upgrade) project on time and providing the classic customer support. Known for successful on-time/budget delivery.

• Recipient of the best Project Manager recognition on many highly visible and sensitive projects. Experience

Wipro Ltd, Oak Brook, IL

Client Partner/Service Delivery/PMO Manager, November 2019 - Present

• Manage service delivery teams to ensure successful delivery of multi-tower client support

• Ensure create playbook and necessary business and clinics build-out documents.

• Manage Portfolio of projects –Infrastructure and site build-out: Infra Systems, Security & Network. Client: Abbott Lab, Abbott Park, IL. PMO Lead/Manager, October 2018 - November 2019

• Managed PMO team, ensure effective and efficient projects delivery for the client.

• Governance – Ensure Portfolio dashboard provided to the client Senior Management, on time bill- ing/invoicing. Closed long-overdue invoicing. SOW compliance and PMO processes followed.

• Ensure Resource Units reporting and invoicing accurately by all the technical towers. 2

• Attend Steering Committee meetings and ensure the action items closed on time for the client.

• Work closely with sales team and the client to acquire and close new growth opportunities. Program Manager/Sr. Project Manager, February - August 2018 Client: Alight Solutions, Lincolnshire, IL

• Lead Company Divestiture Program WAN/LAN Network/Telecom/Cisco VoIP/Wireless/Infoblox

(DNS/DHCP), SSO/Multifactor authentication systems globally. Ensure TSA guidelines and contract terms met between the two companies. Setup DR for the business critical systems and applications and tested it.

• Migrated Telecom network from legacy (Siemens) to Cisco VoIP Systems: Ensure A911/EGW setup and tested for Wired/Wireless Network: CHCS/Cisco Call Manager, Gateways, SIP Trunk/IP Flex, etc.

• AWS Cloud migration from VPN network globally (Toronto, Frankfurt & U.S)

• Ensure requirements met, contracts are negotiated, signed and implemented solutions per plan. Lead to re- place and migrate to the new TEM (Telecom Expense Management) System. Project Lead/Sr. Project Manager, August 2016 - February 2018 Wipro Ltd, Oak Brook, IL. Client: Ingredion, Westchester, IL

• Transformation - Lead multiple Data centers build-out simultaneously with: Network, Firewall, SSO/Multifactor authentication, Telecom Circuits, Windows, Linux, Oracle/SQL Dbase, VMWARE, Stor- age, SAP, etc. Data migration (global): Built and Managed cloud based (SaaS, IaaS, PaaS) environment.

• Lead Lotus Notes to O365 migration program globally: NA, APAC, EMEA, SA, and Mexico. Lead share point migration to cloud. Lead team to setup standby/DR DC facility and tested the DR.

• Lead AD Migration from DCs globally to the two data centers in N.A. Lead SAP HANA Upgrade & Mi- gration. Built dual maintenance system (BW & ECC) for sandbox, DEV, QA, Mock 1 & 2, and PROD.

• Managed client expectations. ISP and vendor management (procurement, Implementation, DC hosting, Circuits delivery & turn-up, site build-out, etc.). Improved relationship with the client. Made client ex- tremely satisfied with the project success, dedication, and loyalty. Sr. Portfolio Manager/Sr. Project Manager, March 2015 - May 2016 Client: Kellogg’s, Oakbrook, IL

• Top Projects:

Successful implementation of Identity and Access Management Security project for finance users globally: Built DEV, Non-Prod, and Prod environments with Application and DBASE servers between two Data Centers.

Deployed Bluecoat vulnerability solution globally.

Deployed a new content filtering (Proxy) solution globally. Built VMware. Implemented firewall rules, SSO/Multifactor authentication. Adhered to change management and PMO Gate processes.

Implemented Network Access Control solution globally. Assess status. Gathered all network connect- ed devices and configured them on NAC. Conducted POC.

Deployed DLP solution to adhere to company security policies.

• Managed IT Cyber Security Portfolio ($25M): Managed capital and expense financials for the Portfolio. Governed all projects and ensure the Dept. follow PMO methodology, processes, and gates.

• Data migration from DC to cloud. Setup DR and tested successfully.

• Created portfolio dashboards, and presented to SLT/VP/CIO/S. Dir, etc. Managed highly visible projects.

• Planned budget, forecast, manage the budget/cost (CAPEX/OPEX) of the Portfolio projects. Portfolio/Program/Project Manager, July 2011 to March 2015 Xerox Business Services, LLC – Oakbrook, IL

Client- McDonalds Corporation

• Top Projects:

Successful completion of mission-critical Lawson upgrade: Built DEV, Non-Prod, and Prod environ- ments with IBM AIX 7000 series hardware and upgraded Lawson Apps software to a new full version. 3

New Data Center readiness: Circuits, network equipment, compute & storage, power, floor & rack space, backup and monitoring. Migrate data DC to DC.

Successfully built DEV, Non-Prod & Prod GFIT environments. The customer was extremely satisfied and received overflowing compliments Setup DR Facilities and run DR test.

• Managed Portfolio: Cyber/IT Security, Network, Application Services, and Work Space.

• Managed PPM budget of $10 – 50M + Million. Delivered dashboard, status reports to executive team/ stakeholders. Collaborated with cross-functional teams. Forecasted budget monthly for all projects.

• Boosted customer satisfaction feedback by 100% by delivering projects early/on-time.

• Collaborated with VPs, senior directors, team leads, and engineers in various technical towers to address capacity-planning issues, like SAN storage/ DC expansion. Helped to build new gate process for the client.

• Provided strategic directions, and mentor/coach junior PMs. Project Lead/Network & VoIP Engineer, July 2000 to 2011 DeVry Inc. – Oakbrook, IL

• Top Projects:

Built over 100 sites: DeVry/Keller centers/Ross Medical Sites/Chamberlain nursing corp. and clinical sites: Created data and voice network design. Completed site assessment. Built MDF/IDF from Green- field, expanded, upgraded some sites. Upgraded necessary circuits.

Built variety of servers at various locations for AD, E-mail, Backup, DBASE, File share & storage, VoIP & Call Center, Monitoring, etc.: UNIX/Wintel/Linux. (budget 500K -$10M)

Successfully migrated from one ISP to another for all DeVry locations on time and saved $Millions for the company. Worked closely with ISP, various Telco, and cable and wiring vendors.

Replaced Avaya system with VoIP system in all DeVry Campuses, centers, and other locations.

• Managed IT infrastructure portfolio: Build-out, expansion, and move Projects for Ross Medical, Keller Mgmt, Carrington, Chamberlain Nursing, and DeVry including clinical/labs.

• Other projects include but not limited to, data backup & restore applications upgrade (EMC) and DR.

• Designed and implemented Cisco VoIP numbering system. Managed call-center environment.

• Participated in company’s monthly Steering Committee meetings to ensure the project goals align with the company’s strategic goals. Forecasted cost estimates to create project budget (CEA).

• Supervised and provided guidance & mentored junior project managers.

• Created project documentation: Project Control Plan (PCP), requirements doc, project plan, scope, charter, standards & processes, and project templates by using Share Point, Visio, and MS Project and Office. I T Tools:

Share point, Replicon, Project Server, Microsoft Suite, Visio, EPM, and Planview. Education

• PMP Certified - PMI

• MBA: Project Management, Keller School of Management

• Bachelor of Science in Electronics Engineering Technology, DeVry University

• Other Previous Certifications: Cisco CCNA, CCDA, CCNP, Novell CNE, and ACE- UNIX Personal

• Excellent analytical and tactical skills, very responsible, disciplined, accountable, and dependable Leader.

• Highly technical, self-motivated, goal oriented, organized, and very detail-oriented.

• Promote teamwork – One Team approach, Passionate about getting the job done right the first time, goal oriented, possesses a good sense of humor, Mentor, thought leader, and a self-starter.

• Commitment to provide Excellent Customer Service.

• U.S Citizen.

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