Rakesh Kumar Gupta

Ph: +1-605-***-****; email: adbynl@r.postjobfree.com

Professional Profile

An experience Information Systems professional with 10+ years of CSC Life Insurance Admin system Life70 and LifeComm.

Technology experience with specialization in systems programming and analysis in mainframe.

Application expertise covers system conversion and systems maintenance of insurance business systems, which includes policy owner services, billing, policy maintenance systems and accounting in Life/70 and LifeComm System.

Overall have 5 year of LifeComm experience for development and production support.

Successfully overseen large and complex projects and the successful initiation, execution & delivery of projects.

Currently working as a Team lead/Technology Specialist at NIIT Technologies in Sioux Falls,USA.

Worked for 3 years in USA as Onsite Team Lead for CSC,client AXA.

Responsible for capturing the customer satisfaction survey feedback and identifying action items for improvement and closing the action items.

Extensively trained and worked on ASSEMBLER & COBOL.

Exposure of working on Scrum Agile framework.

Conduct technical interviews and trainings for new recruits.

High-level leadership and mentoring ability. Excellent interpersonal and communication skills.

Technical Summary

HARDWARE IBM Mainframe

SOFTWARE Assembler, COBOL, CICS, Life/70, MVS /JCL, VSAM, Easytrieve, DB2, TSO/ISPF

UTILITIES File-aid/manager, Xpediter, IBM Debugger, File Transfer Protocol, Control-M, CA7 Scheduler, MQ series, SCLM, Changeman,DLY280

Certification

Life70 Advanced certification Mar 2011

Life70 Basic certification Aug 2010

LifeComm certification May 2013

Key Highlights

Badge for demonstrating agility at the workplace

Multiple Certificates of Appreciations and gift vouchers from CSC India

Professional Experience

NIIT Technologies, Noida, India April 2016 - Present

May 2018 –Present - USA

Technology Specialist

Manage local and off-shore support on task assignment, man-hour charging and team deliverables.

Deliver prioritization projects, as committed to the Life Operations department for the said financial year. It involves project planning, designing, scheduling and production rollout.

Oversee and provide updates on on-going projects of LifeComm.

Review codes and test codes prepared by peers and off-shore support for LifeComm Project.

Handle Change Management request and review required documentations to comply with Systems Development Life Cycle (SDLC) and meet the Quality Assurance (QA) documentations for audit purposes.

Provide guidance and direction in systems development and implementation

Report to and advise the section head on plans, projects, and schedules

April 2016-April 2018

Review user requirement and prepare for new enhancement or maintenance projects.

Manage local and off-shore support on task assignment, man-hour charging and team deliverables.

Oversee and provide updates on on-going projects for Life/70 and non-Life/70 projects interfacing Life/70.

Provide the next level escalation for support the night production batch run for LIFE/70 jobs to make sure online is available to users on time the next working day.

Resolve production issues for LIFE/70,LifeCOMM and related interface system.

Develops projects on Assembler, COBOL and Ezytrieve on IBM Mainframe MVS System to answer business requirements.

Review codes and test codes prepared by peers and off-shore support for LIFE/70 and interface jobs.

Handle Change Management request and review required documentations to comply with Systems Development Life Cycle (SDLC) and meet the Quality Assurance (QA) documentations for audit purposes.

Provide guidance and direction in systems development and implementation

Report to and advise the section head on plans, projects, and schedules

Fulfill administrative reporting requirements

Computer Sciences Corporation (CSC), Noida, India April 2010 - March 2016

Team Leader/Technical Analyst April 2012- March 2015

Project Lead March 2015-March 2016

Worked 3 year as onsite coordinator for LifeCOmm and Life70 system for AXA based out of Charlotte,NC.

Review user requirement and prepare for new enhancement or maintenance projects.

Manage local and off-shore support on task assignment, man-hour charging and team deliverables.

Deliver prioritization projects, as committed to the Life Operations department for the said financial year. It involves project planning, designing, scheduling and production rollout.

Oversee and provide updates on on-going projects for Life/70 and non-Life/70 projects interfacing Life/70.

Provide the next level escalation for support the night production batch run for LIFE/70 jobs to make sure online is available to users on time the next working day.

Resolve production issues for LIFE/70,LifeCOMM and related interface system.

Develops projects on Assembler, COBOL and Ezytrieve on IBM Mainframe MVS System to answer business requirements.

Review codes and test codes prepared by peers and off-shore support for LIFE/70 and interface jobs.

Handle Change Management request and review required documentations to comply with Systems Development Life Cycle (SDLC) and meet the Quality Assurance (QA) documentations for audit purposes.

Provide guidance and direction in systems development and implementation

Report to and advise the section head on plans, projects, and schedules

Fulfill administrative reporting requirements

Perform other duties that may be assigned by the superior from time to time.

On-site support for the Disaster Recovery (DR) and Business Continuity Program (BCP) Drill.

Provide 24/7 support during production’s batch processing.

Lead the production support team with their performance appraisal and their work.

Senior Software Engineer April 2010 – April 2012

Develops projects on Assembler, COBOL and Ezytrieve on IBM Mainframe

Provides documentation for every project implementation in production.

Supports and enhances Life/70, the mainframe insurance system.

Investigates and resolves production problem as reported by the users.

Handles development cycle in testing and UAT environment.

Assists in the User Acceptance Test (UAT) activities.

WIPRO Technologies, Pune, India Aug 2007 – April 2010

Project Engineer/Senior Software Engineer Sep 2007 – Feb 2010

Develops Cobol/CICS and Assembler programs.

Enhances existing programs as per specification.

Modifies and develops JCL for program execution.

Prepares system/program documentation.

Creates test data for system testing.

Assists users in User’s Acceptance Testing.

Provides on call support during night’s batch processing.

Develops Eazytrieve programs for data extraction.

File transfer from mainframe environment to mid-range using File Transfer Protocol.

Educational Details

2007 : B.Tech, NIST,Berhampur

Personal Details

Date of Birth : 21-10-1983

Nationality : Indian Languages : English, Hindi Valid Visa : US Visa Till July 2020.

References

To be provided on request

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